ACI Moondog Computers

I am so happy with my laptop, it’s just like new. After sitting for months because it simply wouldn’t work, they had to give it a complete transformation, Windows 10 and even threw in a new charger because my previous one was chewed up by my dogs, all for $ 99! They were and got my laptop up and running in 2 days! I am a very happy customer! Thanks to the Moondog Team!!!

I bought a new ASUS laptop for AutoCAD work on the go. Not knowing to much about computers, I’ve had to rely on advise from Amazon and friends for recommendations. I’m super happy with my purchase, except the Samsung SSD 850 EVO secondary drive I bought didn’t come with the M2x3 set screw… Very frustrated I tried multiple places for this tiny tiny screw that is holding me back. Well Matt and Vince not only had tried screw, but also gave me detailed instructions on how to shift my operating system and documents to the new drive… For FREE!
These guys have been around a long time, and I appreciate their help! If I can not figure it out on my own, I’ll bring it back and pay the $ 99 to have it done professionally. They have earned my business for life.

Always bring my family’s and mine own pc here for any repairs or virus removal. Very trust worthy and reliable service and the staff is very friendly and helpful. Good prices and always up to date parts in stock. Stop by for any of your pc needs and if you need help they will explain what you need and what it does.

I am very upset with my recent visit to moondog computers, I had recently asked if they would test my motherboard for me, a task that takes less than 5 minuets, but they wanted ME TO PAY THEM $ 50 to do it!!! I could install liquid cooling in my computer for that price! Or buy fallout four !!! I also noticed that they said they would upgrade your computer from windows ⁷⁄₈ to windows 10 for «only $ 100», for those who don’t know, currently WINDOWS 10 IS A FREE UPGRADE!!! NOT $ 100!!! This is incredibly selfish, they are ripping people off and reaping the rewards of fooling the ignorant. PLEASE DO NOT BUT FROM MOONDOG COMPUTERS, buy your parts online, they mark their parts up as much 50% higher than online. Bottom line: although I have nothing against the customer service, the prices are simply way to high !

Wonderful people to work with, they genuinely care about their customers. Rarely can you say there is a business you can trust and rely on… but this place is top notch! Brought my elderly dad’s laptop in, and these folks fixed it and treated us with respect in a speedy fashion. If you want to support the local economy this is as good as it gets!

Love this shop and all the employees! Highly recommend ACI Moondog for repair and accessories, as well as for custom builds.

After a bad experience with another computer repair store, we were recommended to ACI Moondog Computers. What a difference!!! Long story short, it took Matt about 2 hours from the time we dropped the laptop off until he was done replacing the screen. The previous place had the computer for 12 days and still didn’t get it right — AND, they expected us to pay for their guesswork. Well, ACI Moondog would never do that, they will get it right the first time, and their prices are very reasonable. Highly recommended.

Fred remoted in to our office computer windows office network and fixed our permissions for the Quick Books file and got us up and running fast for cheap.
H. R.

These guys are awesome.
I recently had them do a rebuild of my current gaming PC and also perform an overclock of the processor.
I upgraded from an older i7 950 up to a i7 4770K. The different chipsets also required that I get a new motherboard. I consider myself fairly tech savvy, but I wanted someone with the technical know how to do it right, and also overclock the processor which I’m too intimidated and lazy haha to learn.
I took my gaming PC down to moondog and not only were they super helpful and courteous, they got everything done in a very timely manner. I’m glad I went to them.
Eddie and another gentleman were both incredibly awesome.
Also, the services done, I felt, were at a very competitive price.
Thanks Moondog!

My husband doesn’t Unilocal,FB, Tweet, etc. So I thought I would Unilocal for him. He had a problem with his computer, went to several places to find a certain part. Moondog had it and he purchased it. (Reason for atleast 3 stars). When he walked out to his car, it wouldn’t start, so he had to wait for me. In the meantime, he needed to use the restroom and walked back in to ask if he could use theirs. The employee was so incredibly rude,“Its not for the public” He explained that his car wouldnt start, it was cold outside and he was a customer. The employee couldnt even look at him and pleasantly deny him, he was rude! My husband had to walk up to Jack-​in-​the-​box in the snow… Really? Sometimes you have to make exceptions and be nice.

Very interesting review by John B! I have been dealing with Moondog for over 15 years and have ALWAYS received exceptional service and product. I recently needed a new computer and Moondog was the place to go. The owner Lisa and her staff are very professional and knowledgeable. I love my new computer and I am so grateful for Moondog! Best Computer Shop in Reno for 17 years pretty much says it all!

There are few actual «mom-​and-​pop» computer stores left in Reno/​Sparks. Moondog is hanging in there but their prices make it hard to justify. I recently needed some thermal grease to reattach a cooler to a CPU. They had Arctic Silver 5 for $ 12. It’s available online for $ 5 but I needed it then. I’d rather support a local store than Best Buy or Office Depot but they need to work on their customer service and lower their prices to remain relevant. Still, if you’re in need of components the other guys don’t have I’d hit them up.

Moondog repaired my daughters lap top. The dc jack broke and the manufacturer wanted $ 800 for a new mother board. Moondog fixed it and charged me $ 99.00. There service was excellent!

These guys got one star because Unilocal doesn’t have a half star. First of all, I’ve never seen a customer service based business where the staff is so obviously annoyed when they have to help a customer. When I walked into their store with my broken computer the two guys behind the counter ignored me for several minutes after seeing me walk in, they were busy talking about some game they had been playing online. Finally, one of them audibly sighed and resigned himself to helping me with the opening statement «You need something?» I said yes, I was having problems with my computer. Instead of asking me what was wrong with it he said «that’s going to be a $ 40 diagnostic fee.» He barely wanted to know what the symptoms of my computer problems were (The computer was shutting itself off abruptly). This was on a Wednesday and they said they wouldn’t be able to look at it until Monday. As Han Solo would say «I had a bad feeling about this.» Needless to say I didn’t here back from them for a week and when I called on the following Wednesday they still hadn’t had a chance to look at it and said they would that evening. The following day they actually did call me back and told me there was nothing wrong with the computer… but still charged me the diagnostic fee. I got the computer home and had it on for a couple of hours and what do you know? It abruptly shut off just as it had before. I took it to another shop in town where the computer guy actually listened to my problem and immediately diagnosed that I probably had a power supply problem. Do not give these guys your business! After telling others my story I heard many others had had the same horrible experience… I can’t believe this is the first review they have received on Unilocal… I will never go back.