FedEx Office Print & Ship Center

Called ahead to make sure they had a bike box drove across town to find they are out of bike boxes. Worst customer service ever!!!

I do all my business printing here and I highly recommend it! They are super fast at getting it done (usually way earlier than it says it will be ready by) and it always comes out looking great!!!

Came in on a slow Saturday morning to print a small document… printer was really slow but the guys working at the desk resolved my problem and were very helpful and professional!

I’ve just had the worst customer service experience ever. The woman working the shipping counter this afternoon was not only completely unhelpful but she was defensive and rude. The computers they have are not configured properly to set up a return label or to update a fed ex account. I just wasted an hour of my life for nothing. I would rather use USPS and that is saying something!

i was there this morning @10am and waited 30 min while the employees sat there and looked at me and the other people waiting in line. Even when some one approach the desk and asked for help they went further into the back to continue their own conversations. Find a UPS Store or do it all online these people are so lazy and shouldn’t have jobs.

Every Time I have come here I’ve gotten the same poor customer service hoping for something different. I’ll ask a simple question and get the same half hearted/​cold response from whatever employee I’m talking to. I guess it’s my fault for repeatedly coming back but the location is so darn convenient for me, sigh :(If you all could just improve your customer service and train your employees to be friendly that would be great!

This location is legit. The customer service and printed product are excellent. There is a plethora of card stock available to choose from and various printers to meet your printing needs from common copies to large photos. You can print right from your thumb drives, a lot is self-​service and if you screw anything up, an employee will promptly help you correct your mistake and give you store credit. If you don’t have an office print room to use, check this place out!

Do I look like I know what a JPEG is? I was just trying to get a picture of a goddang hot dog

Terrible business and I will not return. The employee and manager did not care about the customers needs and the manager was downright rude. I will take my business elsewhere.

Took care of all my issues and I was happy with the results and very happy with the cost. My printer wasn’t working and I couldn’t find my USB flash stick and I needed some documents printed and copied. I called the FedEx store and the person who answered told me about
. I sent an email to that address with the documents attached and received a code. I took that code with me to the store and my items were printed, copied wham-​bam-​thank you FedEx.

Wow. That is the only thing I can say about this place.
I needed to return a fairly large box to a company that sent me the wrong size of equipment. It weighed about 40lbs and was an odd shape for 1, five foot 100lb female to carry as it was impossible for me to wrap my arms around and get a grip.
I went in to this location with my shipping label in hand and told them I had a return and asked if some one could assist me grabbing the package. I was the only customer in the store. I was parked in the first parking space by the door trunk open ready for the package to be removed. There were 3 employees clearly standing around, and out of the 3, 2 of them where men who could have easily helped me. lordena, the women at the cashier said «you can use the carts, how did you get it in your own car with out help.»
I said I had help from a neighbor and I didn’t see the problem. I’m confused as to if asking for help with a package that’s to big and heavy for me to carry is an issue. And besides, the distance from my car to the counter was seriously 15 steps AND I WAS THE ONLY PERSON IN THE STORE AND THE PARKING LOT!
So I grabbed a cart and said this is ridiculous and amazed on how hard it is to help?! I went out to my car and as soon as I pushed the cart up against my car and slowly lowering the package she ran out and said, «OH FINE, don’t hurt yourself!» In a very rude and demeaning manner. She pushed it inside and rang it up.
I EVEN HAD TO REMIND HER TO GIVE ME A RECEIPT AS PROOF I DROPPED OFF THE PACKAGE!
Shake. My. Head.

Tryed printing out some stuff on their computer at .45 a minute. The computer wouldn’t even bring up yahoo mail. 3 bucks for absolutely nothing. I will never go back to this place.

These guys are lifesavers! I had a final project that my group had forgotten to get printed & bound. I was able to place my order online at 10 & it was ready by 8 the next day! Quick & easy! Thanks, guys!

On 5÷21÷14, the services I received were excellent, professional, quick, and friendly! In short, Thomas & Randal printed a poster for me for a professional conference under a tight deadline. From start to finish, they made it a quick and enjoyable process.
I was in a bind to print a poster for a professional conference that I needed to depart for in less than 24 hours. I called to ask if they would be able to print it given the tight timeframe, and Thomas politely instructed me to come in ASAP, and reassured me that they would be able to print it either that night or early the next morning. Upon arrival, I received a very friendly greeting from Randal, the manager, who walked me through different print options for the poster as well as handouts. Even though I was a bit indecisive, he was friendly, patient, and knowledgeable throughout the process. He helped me pick out the best deal given my needs. Thomas was able to have everything finished within a couple hours, and called me in promptly to pick it up. The results were fantastic!
I should also note that it came up in conversation with Randal that I had had some bad experiences at Kinko’s years ago at their old location on California Ave., and I was very impressed by his genuine apologies and dedication to making sure that customers now have great experiences.
I would definitely go here again and recommend this place. This experience was leaps and bounds beyond the service I experienced a few years ago!

Yay brand new Fedex Office. Right about at a midway point between the other two off/​near Virginia. Probably seems unnecessary if you’re driving … biking or taking the bus it saves a lot of time though.
So new it still smells like Construction … yet somehow the computer keyboards are gross already.
I know people have a lot of reasons (many legitimate) to find fault with Fedex Office but the services to the modern hobo are invaluable. Printing and scanning, checking email, laptop docking, you can even have packages held for pickup up to five days. Great for travelling when you need to bring a bunch of stuff but aren’t driving and don’t want to haul hell of bags. Ground shipping is pretty cheap (usually around a dollar a pound somewhere) and goes about 300 – 400 miles overnight if it’s between cities. They also have a solid track record of not losing packages.
5* just for that, and this one is open 7 days (unlike the one on California).

Sent a camera to a friend after I got off work and this was the only place open when I get off. I packaged the camera myself and I asked them what the cheapest way to send and they started measuring my camera bag and packaged it up for me. I expected to pay for the materials and the freight but what they did not mention was the additional 24 $ to handle my camera. Needless to say after paying 45 $ to ship, the camera did get to the destination in one piece. I will most likely not use FedEx again though after the clerks response to me asking what’s the safest and cheapest way of sending the camera and he answered «by shipping with ups» next time I will gladly take my shipping needs to their competitor. Of the many times I have used this location for printing or shipping I have not been satisfied with the pricing or customer service, but it has got the job done.

Came here with a friend who needed to ship her laptop in for repairs. The price for 2day shipping was originally $ 45, and the Fedex employee, Jesse, helped us lower the price to $ 25 by recommending we use one of their fedex boxes. He helped us for about 30 minutes, and it was by far the best service I have ever received here. He also had a great sense of humor!

This place sucks, the staff is unhelpful, lazy, and mildly retarded.
They will look for any excuse not to complete your project — they try to send you to the «do it yourself» copiers/​computers every time because they are too lazy to do any work themselves.
Do yourself a favor, don’t go here.
Watch Dave Chappelle’s pop-​copy skit on youtube.

Not that I am a fan of going into any shipping store (uspo, feded, ups) But I did not have to wait long, and they helped me out on a return I got through Amazon.

If our office did not use FedEx for shipping, I would never go into this place. The FedEx Kinko’s staff at the California Ave. location are some of the laziest, dumbest, and non-​customer service people I have ever encountered at any business that I have dealt with.
The FedEx Kinko’s located on South Virginia is not much better. The staff for this store seems a little smarter, but just as lazy, and also lacks customer service. Every time I have used this location the two women have been stuffing their mouths and the one guy seems out of it. You still have to draw their attention just to drop off a FedEx package that is ready to go.
These are both signs of bad management. I would fire the managers immediately, hire competent mangers and let them clean house on the incompetent staff members.