Flowers By Patti

Had a great experience at this florist! Being an out of towner, you really rely on Unilocal or word of mouth. I’m really happy we found this place.
Basically, we came for a graduation and needed some flowers. The staff was very accommodating and even offered their last two fresh leis for us since it was for a graduation. They also helped us with a quick floral arrangement too. The price seemed on point for all the stuff they helped us with.
If I’m up here again and need a florist, this is the spot I’ll be coming back to!

I received flowers today from my husband, who ordered them online through Avas Flowers (which says they are the best in Reno) When I received them I instantly noticed the dead flowers and how all were just crammed into this short vase. I sent him a picture and he was livid and sent me a photo of what I was suppose to get, what was made was nothing close to what he ordered. let alone what he paid .
I’ve now been dealing with this Avas company all afternoon… I would have been satisfied with a replacement of what my husband ordered but I’ve yet to be offered that. But if this is the quality that this shop sends out I don’t think I would even take the replacement. Some Mothers day …

Decided to splurge and order my daughter in law some flowers for Mothers Day. So I got on Flowers by Patti website and picked out a very pretty arrangement. So sorry I did! My daughter in law sent a picture of the flowers she got. It had only ½ the flowers in the arrangement that the website had shown. Really ruined my surprise. I could of went to the supermarket and gotten her the same thing for $ 19.99! What a waste of money! Please don’t order flowers online from here, you will get cheated!

Gorgeous fresh flowers. This is my second experience with Flowers by Patti, and I can’t say enough. Wonderful service both times, it doesn’t get any better. In addition to flowers, you can add yummy things like cookies and cupcakes from Mix. These guys are spot on.

Not at all impressed with the overpriced «delivery» fee of 12.50 for an order going less than a half mile away on valentines day. The extra fees are one way to drive this customer to another flower shop!

I was very disappointed by Flowers by Patty. My niece sent me flowers for my birthday. She ordered ochards and misc. flowers. They arrived wilted. I called and said that they were wilted and I talked with Kathy and she said she had other calls and the flower must have got to cold. Kathy was very nice and said she would send out another arrangement and pick up the wilted ones, which she did. I expected something of the same kind of arrangements but instead she sent three orange tulips and a four large lilies with mostly greenery. It was the ugliest flower arrangement I’ve ever received. Lilies for orchards is not my idea of the same type of flowers. I was very disappointed in the flowers to say the least. I would not recomend flowers by Patty do to the fact my niece paid for ochards and I recieved tulips and lilies!

I ordered some flowers for my mother’s birthday. I looked online and chose an arrangement that I thought she would love. I also opted for the Deluxe (Larger with more flowers) version. I picked up the flowers that looked absolutely nothing like what the site showed so I took them back.
Kathy seemed less than pleased that I returned with an issue and explained to me that the have a «substitute policy». I realize that sometimes this could happen and I am ok with that but what I got was a bunch of daises with 3 roses that frankly looked like someone just cut the flowers and just threw them in a vase. It was not pretty and the fact that they used daises made the arrangement look juvenile and unsophisticated.
She did offer to make a new arrangement with different flowers but they were even worse than the daisies. She also did offer for me to look through her inventory but the situation was awkward and she just stood at the doorway quietly as I looked through the cooler of flowers. She made no suggestions and the whole situation was strange. I started thinking that I should just call it a loss and go with the florist I usually use (sparks florist) and they will do an amazing job. She started to pull out the flowers and roses
out of the arrangement and I pulled up the photo of what I though I was ordering which was full of roses and other pretty flowers. I asked her if there was a standard number of roses that they use for a standard arrangement and a deluxe etc. She said only 5 roses are used in a deluxe but the photo clearly showed many more than that. She said that people «count roses» and that she though that having more spray roses would be better than just the big roses.
Anyway, she suggested some lilies at «this price» she could use some of those. I asked her how much extra would it cost to just leave the spray roses in the arrangement because she pulled them out and she said $ 5 a stem. So not only did I have to go back for her to fix the terrible arrangement, she was going to charge me more money. She offered to «throw one in» for the inconvenience. She changed the arrangement to something that was suitable (still nothing like what I ordered) but at least it was better than the first arrangement which looked like a joke especially for the price. She also was out of boxes to put the arrangement in so I had to hold the flowers while trying to drive.
I got back to my office, put the flowers on my desk and did a couple tasks at work. I went back to my desk about 10 minutes later and found my paperwork and desk completely drenched with water. The vase she put the arrangement in had a huge crack and leaked water everywhere. By this time I had had it and had a friend drive me back while I held the leaking vase with a towel. When I walked back into the shop she looked less than pleased to see me again. I put the vase on her desk and showed her the huge crack and she had the nerve to ask me what had happened. Basically she was implying that I did this to the vase. That set me off so I said that I would like to know the same thing and if she did this deliberately. She got offended and wanted me to watch her change out the vases so I know for a fact nothing is wrong with it. No apology, no sincerity just her getting offended and rude. She took the arrangement and switched out the vase and added one more stem of spray roses thinking that was sufficient.
I went to her shop a total of three times, wasted hours of time, was caused undo stress and frustration and she thought a couple of miniature tiny little roses would remedy the situation and help me forget her rudeness and lack of sincerity.
Had she actually been nice and really tried to make this arrangement as close as possible to what I asked or even an arrangement that was completely different but spectacular, I wouldn’t be taking the time to write this negative review. She gave my friend her card and said if I had another problem to call and she would send a driver to pick them up so I wouldn’t have to drive back there again. She wanted to «make sure we are happy so we use her flower shop again». ARE YOU KIDDING ME? And she said that in a snide and condescending way.
There are several options for florist’s in this town and I am shocked that she’s still in business with that type of service and also the overpriced and unattractive arrangements that she has to offer.
A «SUBSTITUTE POLICY» basically means she can use whatever she wants.
What you asked for or paid for doesn’t matter.

We used Flowers by Patti for my husband’s 70^th birthday, and because we have an account there. We have used her before, and been happy with the results. We bought 25 baloons, and supplied the glasses we wanted for the tables and told her she could keep the extra glasses to use for herself. We also ordered a large table decoration for the cake table.
When we arrived at the restarant and began to decorate, we discovered that she had returned the extra glassed, and as we began to distribute the baloons, we found we only had 20 of the 25 we had brougt her. The restaurant manager told us that the delivery person lost 3 or 4 in the parking lot, and we found three floating in the rafters, that an employee had to get on a ladder to retrieve.
We called the owner about it after our party, and she told us one balloon didn’t inflate, and we were «even» because it took more heliuim that she had estimated for our balloons. I wasn’t happy with the missing balloons, and I was less happy with her blowing us off with her explanation. We paid for those balloons, and didn’t receive what we paid for.
I have to agree with other reviews, that Kathy shouldn’t own a business, or help customers. She really isn’t a very friendly or warm person. She didn’t remember my husband or that he had an account, and she wouldn’t let us charge our order, even though we have an account, and had for several years, we had to pay cash because it was a «special order.»
The flowers were fine, and we were happy with the arrangements, but we certainly weren’t happy with the service. We’ll be going elsewhere for our flower needs from now on, and it seems many other Unilocalers will be too.

Kathy the owner of this business should not own a business or she at least should not help customers! She has no people skills and or is a hateful bitter person! You decide if you dare go there! I own a small business and you don’t treat people the way this woman does! Arrogant, condescending and down right mean spirited!

I just can’t give enough praise to the incredible team at Flowers By Patti! I had my wedding floral arrangements created here about a month ago. I am STILL receiving compliments on how beautiful my flowers were! In addition to superior customer service, one of the gals here was able to create an EXACT replica of a dream orchid bouquet I found on Pinterest. Silk flowers can be cheesy if not done right, and I am SO happy to have an incredible keepsake from such an incredible day. Thank you so much!

I called to place a flower order Labor Day weekend for same day delivery. My friends’ mother passed so I really wanted to cheer her up with her favorite type of flowers-​Lilies. I spoke with Naomi who was very polite. The flowers arrived the same day and were very pretty.

This place has to be the worst florist in Reno. My mother ordered a bouquet for $ 69+ and it arrived looking nothing at all like the picture. They were out of some of the flowers and substituted with a cheaper flower and the roses in the bouquet were brown on the edges and arrived in what appeared to be a vase from the dollar tree. There was a little cheap little bow on the vase that looked like a remnant of ribbon left on the spool that was tied in what looked like a little knot rather than a bow. In addition, when my mother called to complain she was told by the owner that the bouquet was fine and she would not replace it, fix it, or give a refund. The bouquet looked worse than some I have seen in grocery stores. Buyers beware!

This is the worst experience I’ve ever had buying flowers. First, they couldn’t find my order which resulted in being on hold for twenty minutes. Second, Kathy that works there told me that they would have more red roses in by 3 today and then when I called to change my delivery address they said they couldn’t do red roses because they sold out (@10:35) when I told her I’d call back. Given that today is Valentines Day, there should be no excuse for the lack in customer service. I will not ever buy flowers from this business. And if I were Patti, I would hire better staff with better customer service skills because as a new customer, I’ve never been treated as poorly as I was when working with these guys.

We live in WA and sent Flowers to my fiancé’s mother in Reno for Christmas and most recently for her birthday. I called the store directly after seeing bad reviews for this shop. I liked a particular Christmas arrangement no other florist had and gave them a shot. On the phone they were very personable, patient, and caring. The flowers (both times) were beautiful and exactly what I ordered. Take a chance with Flowers by Patti. You will be happy with the results.

My cuz called in these flowers from out of state, for my moms bday and I just gotta say these are beautiful and very healthy.
The delivery man was even very friendly and nice :)
I will be using them again.

This is my first review and im doing this to do a favor to flower buyers. This place is horrible. I ordered flowers for Valentines for my girlfriend and there were a few things wrong with it. The setup was nothing like the picture. The lilies were not even bloomed. I payed $ 10 to have it delivered only to be told that i have to pick it up myself. So yea, $ 120 went to waste since by the time the last of the lilies bloomed (today), the roses and other lilies were already dead. Not even deserving of a star

Worst flowers ever! Not even what my husband ordered. When I saw them I thought it was a joke. Then when my husband called them to tell them there was a mistake she argued with him about making it good. Said she would and me more flowers next week. Kind of late! No thanks. I have received flowers from this shop before and they are always awful. Don’t know how they stay in business. My husband was very nice about it but he will never use this place again! I told him where to go to in the future.

Just received Valentines day flowers yesterday. My boyfriend was angry because they looked nothing like what they were supposed to. I looked online and he was right — although it had some of the same flowers in it, the arrangement looked like my 6 year old had put it together. Very disappointed to spend so much money and get a half a$$ed arrangement.
Also — The lillys should open up in about a week when all the other flowers are dead.

I went in to talk about my wedding flowers with them and they seemed to judge me right off by how young my maid of honor and I look. I have been a store retail manager for 5+ years and the down talking I got from the lady was surprising.
I went in not really knowing what I wanted except for a general idea of color. She acted like I should know exactly what I want but in my option that is what their job as florists are. Give suggestions when asked and let the client have different options. But no. I showed her a picture of a bouquet I really liked and to me it looked mostly red but when I told her that she said well to me that doesn’t look red and kept insisting that it didn’t look red. Ok? Weird. Then we got to the quote part and just like all the other places I went to that day I just wanted to get a copy of the quote for budgeting and to go over with my finance but apparently they won’t provide you a copy or even allow you to take a picture, since when I asked if I could take a quick picture she yanked the sheet away and hide it from me. I am extremely surprised that ANYONE would ever go here if they treated their clients this way. Needless to say I walked out without a quote and will never give them a single cent and I hope others don’t either.
Especially in this economy I expect people to be fighting for customers and giving the best in customer service. If they continue to treat people like this I will be surprised if they are still open next year.

ARE YOU KIDDING ME!!! I bought a deal on
($ 20 for $ 40 worth of flowers which I already paid for). It was for my anniversary and I was on a budget. I walk into the store and no one was around. Finally, I was greeted by one person and explained the deal and showed them the coupon. I was assigned a person by the manager (maybe Patti). The girl was super nice. In the mean time other people came in the manager told the girl who was helping me to go assist other customers because I was just using a coupon and then the manager showed them to the flowers in the freezer before me. She rang up everyone before me (4 people). The kind assistant said that she could have the flowers done by two. It was 1:30, so I said I’d wait… where then the manager said I would have to wait somewhere else, literally kicking me out of the store (when I wasn’t done shopping). I come back at 2 and the manager rudely states that she hasn’t even started on them yet and to come back at 4. 1) Don’t offer coupons if you don’t expect people to use them. The point is to get people in the store to buy other things which I was planning on doing… 2) Coupon people are not second class and shouldn’t be pushed to the back of the line for using them… 3) IT IS A FLOWER STORE!!! TAKE A CHILL PILL.
I WILL NEVER GO THERE AGAIN (I wish I didn’t have to go back at 4 to pick mine up). They may know how to do flowers, but who ever was managing needs a lesson in customer service. Again, all the helpers were wonderful… but she was super rude.