Kragen Auto Parts

Staff is very helpful. I was greeting when I walked in right away and asked if they could help me with anything. I purchased windshield wipers and they offered to come out and put them on for me! WOW! Thank you! :-)

Jose that works there is awesome. The lady that works there that didnt try to read thw part number on my alternator that I brought in, was not very friendly amd was short with my husband and I. The alternator she ordered ended up being the wrong one and jose who we jad dealt with a few times over a couple days about my battery and alternator issues ordered us the rigjt part hassle free and even encouraged us to shop around for lowest price because O’Reilly price matches competition. Jose is also very knowledgeable about any car or truck

It’s now an O’reily. place was packed but they had 4 people working. Cant ask for much more.

Worst customer service of ALL time. I went in to pick up a part for my husband. When I got to the parts counter there was one customer before me. The lady (manager) was just finishing up with the person before me. I hit speed dial & called my husband, so he could explain what he needed. She looked at me, her eyes looked me up and down, she smirked, and motioned for me to step aside. I told her the phone call was for the part description I needed, & she told me that the gentleman behind me, would just be a second. I was dumbfounded! Its not like I was being rude & talking on the phone. She helped 2 men behind me in line before a guy came from the back. He asked for the next person in line. It was so obviously my turn, that the next guy behind me spoke up and said that I was the next customer. The guy behind the counter quickly spoke to my husband and within 1 minute, I had the part. I thought the annoyance was over until he told me I had to go over to the end check out to pay. She now had moved to the checkout & she told me I’d have to get to the end of the line. I had now been at Kragen for 45 minutes all to get 1 part for eleven dollars!!! I wil NeVeR go back. If at all possible, avoid this place.