Walgreens

It saddens me to have to complain about Walgreens as I am usually such a fan. I called early in the day to ask that a very important medication be transferred from my old Walgreens location out of state to this specific location.
They told me they could see it in the system but it required an additional call to complete the transfer. That’s understandable and I waited for it to be complete.
I waited all day, and nothing happened. Usually I will get a text or call or email letting me know my prescription was ready or that there had been a delay. I specifically told the person that I was completely out of medication and she said she’d get on it right away.
Finally, I called in and they told me that nothing was in the system and no one had been called. So the person I spoke with early just pretended to be helpful, and the person I talked to in the evening said she’d call tomorrow because who cares?
I have never had this experience with Walgreens and I am very disappointed, bordering on angry. I’m honestly not someone who expects to be catered to, nor do I complain if I have to wait. I just cannot for the life of me understand how people can provide such half hearted, lazy service when they are dealing with another person’s medication. Our lives depend on it! If you cannot possibly care less for the wellbeing of other people, DONT GET INTO A MEDICALLY RELATED FIELD.

Update,
Walgreens saved me money. Thank you

Today I received 5-​star service from Mike in the pharmacy. I had to fill a prescription for one of those «packs». There were 3 different pills packaged together as one prescription to be taken twice a day for 14 days. A total of 56 pills. The cost was over $ 500. When Mike saw the price he told me that if I could give him an hour or so he would see if he could price it out as three separate prescriptions. I went back an hour later and the cost was cut from $ 515 down to $ 134!!! He saved me almost $ 400. He apologized for the delay. In my opinion, $ 400 more than paid for the hour delay. He didn’t have to go through the extra trouble and I never would have known the difference.
I agree with many of the other comments regarding the wait in the drive-​thru. When there are cars ahead of me I just turn my car off and wait. I go here because it is close to home. the wait inside ins’t usually too bad. I think they just need more staff. Whenever I have gone inside the employees are helpful and courteous and the store is very clean. It is better than other Walgreen’s I have to been to with regard to cleanliness.

WARNING: AVOID THIS PHARMACY AT ALL COSTS!
In the past 10 months, I have had to fill prescriptions at Store #11 226 several times. I will recap the last 2 visits.
May 2014
We sat in the drive-​thru, 4 cars deep for 27 minutes before arriving at the window. Once we got there, we were notified that my wife’s antibiotic, which was prescribed by Pritchett Eye Care, was not filled as they could not verify PEC in their system. I asked «window guy» why we didn’t get a phone call. He said «Yeah, we should have called you.» I replied, «Yes, that would have been nice as we’ve been sitting here for almost a half an hour. Could you pass that along to your boss?» He looked at me as if I spoke Greek.
We had the prescription filled at another Walgreen’s location the next day with no issues. Fill in the blanks… these guys didn’t do their job. However, if their job was to waste my time they deserve a fat raise.
March 2014
After waiting in the drive-​thru for more than 40 minutes, I arrived to the window to see «window guy» and the Pharmacist having a little pow-​wow by the phone with their backs slightly turned to me. Okay… maybe it was important.
Ten minutes later, I decided to call the pharmacy. I watched as the phone was picked up, my call was placed on-​hold and they continued the pow-​wow. Finally, after much time had passed, «window guy» picked up the phone. I asked if anyone was working today. He answered, «Yes.» I replied, «Great! Can you come to the window? I’ve been sitting here for almost an hour!» Priceless.
These people are the epitome of S-​L-​O-​W. It is utterly ridiculous to have such long wait times. Is it a requirement to move at a snail’s pace in order to work at this pharmacy? I’ve been inside twice to fill a prescription. Trust me… it isn’t any faster.

This store is one of the reasons Unilocal NEEDS a NO STAR rating. The store is clean and conveniently located, but that’s about all the positive things I can say about it. I use coupons every now and then (I am NOT an extreme couponer, by any means) and have had a difficult time every single time I’ve gone into this store. THIS MUST BE THE MOST COUPON UNFRIENDLY Walgreens in Reno. The managers and cashiers, with the exception of the really young one cashiers, are always suspicious. In fact, I had one cashier ask me if I COPIED my coupons! RUDE. Their system rarely ever follows the advertised specials. For example, there was a Happy Cash promotion one week — you buy $ 50 worth of goods, you get $ 10 Happy Cash, you buy $ 25, you get $ 5 Happy Cash. I made a $ 50.00 purchase and got $ 5 Happy Cash. There’s no arguing with the cashier or manager because their disdain for couponers is tangible and won’t do anything to help you, even if you point out the advertised special/​price. I only go here when I absolutely have to, such as a quick run for meds when it’s unavailable elsewhere. I prefer the Walgreens on Oddie, or anywhere else for that matter.

In store is fine. The drive through pharmacy is atrocious. Min wait time here is at least 30
Min. Unacceptable. Understaffed and slow.

Worst pharmacy ever. .every time I went there I had already called in my prescription and I would arrive and they would tell me I would have to wait another 20 minutes. Just not acceptable especially if you have called it in. Not happy!