Perma-Dry Waterproofing & Drainage

I had a crack in foundation and Permadry was tasked to fix it. The Estimator was great. He described the process and I felt comfortable that this was going to be fine.
The repair guy came out and started working, a short time later he said he was done. I went down to the basement to check out the work. There were chipped out holes in the foundation, the epoxy was dribbling on the floor, and the ports were left in the walls that were pointing every which way. I was told this was going to look as good as new, minus the wall paint. The guy told me he was done and said this is the way it will look. He said he did not have the paperwork so they would bill me later and left. I looked up what finished crack repair should look like and this was far from it. I called the company and the owner came out the following Monday and was not impresses with the work and had his employee come out to clean it up. He came out and took the ports out and patched the holes. The job, this time, was sloppy. He basically stuck filler into the holes and made no attempt to smooth it out or blend it. The owner called again and I explained the results. Now we have a third visit coming up with the owner coming to supervise. So the work isn’t done, no bill, and I get a call from their accounting asking me why I haven’t paid yet. The basic tone of this call was «why aren’t you paying your bill dead beat?» Well, I haven’t got a bill and the job still isn’t done. So the third visit comes. no the owner did not show like he said. The work was done and it’s fine, but 3 visits to do this is not acceptable. Here’s the thing, this should be a two visit job (fill the crack on day 1 and port removal and blending when everything cures) or better initial finish work (if the ports have to stay in, they should be perpendicular to the wall and everything should be blended up to them).
I am happy-​ish with the customer service on the administrative side (estimator and owner have been good, but accounting, nope), but the work quality is another matter. My concern is there are uninformed people who trust that when the professional says the work is done then it’s done. They will pay the bill and accept a subpar result or not know it is subpar.
Based on the work performed (time it took to do the work, needed equipment, size of the project), I felt the price is way too high.

Permadry was great to work with.
We bought the house a year and a half ago, and went through our first very dry winter with no problems. But this winter, severe flooding happened regularly (thanks, La Nina!). It destroyed the carpet, drywall, new built-​ins, and required us to gut much of the basement.
After a poor experience with a side sewer repair, we researched carefully before committing to another big ticket contractor. Permadry was so busy at the time we called, they were backlogged almost a month just to come in and give us a bid. And, from the point of the bid, it was another month out before the crew could actually come out and work on the house.
When we signed up, we were given a quote that was right about what I expected to hear. He offered a discount if we agreed to the work on the spot, which we did. When I asked if they had any incentives for Angie’s List members, he said he couldn’t apply it on top of the sign up discount.
When the work crew arrived, they were very courteous and kind. And they got to work right away, using the basement entrance to the house exclusively. After taping down tarps to protect our possessions, they began their work. 3 jackhammers, a big bucket brigade, and a full day’s work managed to open up all the trenches. The second day they set up the french drain system, along with piping, and began working on the sump. Although the work load was scheduled to only be Monday and Tuesday, they needed one more half-​day to finish, and scheduled that for Friday. On Friday, they closed up all the trenches with new concrete (hand mixed in the basement), and cleaned up EVERYTHING before they left.
Overall, we have the peace of mind that our basement is dry and ready to get re-​finished the right way! Our original sump pump discharged to the side sewer (a big no-​no in the City of Tacoma), and the new one is *very* covert. They decided to run the pipe back over in the open perimeter before covering it with concrete. The only evidence it’s even there is where it punches up and through the basement wall to tie in to the gutter lines as stormwater to the curb. Super slick. That’s how you know they’re professionals.
The Hiccup:
We did hit a snag on Monday. The jackhammers accidentally hit 3 of my sewer lines: the master bathroom stack, the kitchen stack, AND the main bathroom. Before leaving on Monday, they attempted to clear out one of our bathroom lines so that we had sewer service overnight. On Tuesday, they got us back up and made repairs to all three lines.
On Tuesday, one of the owners dropped by to inspect the new sewer repairs that were needed: One line necessitated jackhammering and repairing approximately 6′ of complicated sewer line. Another was deteriorated so significantly under the slab that a repair might not possible, and they might have to trench 8 feet in order to tie in to sound plumbing. After looking at these options, we agreed to an additional thousand dollars as a fair price to those unforseen circumstances. By the end of the day on Tuesday, sewer lines were all operational, and but the 8 foot trench never happened after all, because 6 inches of trenching revealed a good repair point.
As the work crew finished up on Friday, I called in to the office to make a final payment, and with anxiety explained that the re-​negotiated price was for 2 pipes, when I only had one replaced. Without batting an eye, she asked if we could meet in the middle at $ 500. Which was fabulous.
Great professionalism. Great customer service. Great warranty (so I’ve been told), and a great value for all that backbreaking work! I would hire them again in a heartbeat. But I won’t need to. Their work is covered with a lifetime warranty on the house.

be aware there is a $ 125 fee for coming to your home to fix any problems.

I could have written a 5 star review 11 years ago when we first had PermaDry install our crawlspace drainage and sump pump system. I just remember them coming out and fixing our water issue and it was painless and fixed our crawlspace problem. Then I could have written another 5 star review when we had them out 6 years ago (or so) when a roof cleaning contractor over-​vigorously cleaned the roof and roof particles got into the system and the sump had to be replaced (not a big deal). Their foreman (forgot his name) came out and explained everything and fixed the issue. Recently, we are selling our house and there was a a small amount of water under the house (not due to their crawlspace system). They came out and found the issue (the sump hose had come loose). The owner Jack and office manager Asia understood what I need for the buyers of our house and were helpful and prompt. The company has a 25 year guarantee and they REALLY stand behind it. They are professional, knowledgeable and have been wonderful to work with. Thank you!

Aaron, Asia, Mark and Ryan were all great. Professional, attentive, responsive and accountable. The price quoted for the work done to my 1945 Cape Cod (underground tight line drainage system and french drain) was the most reasonable I received from 3 contractors and the work was done to my complete satisfaction. I had one small issue after the initial install that needed attention and it was addressed immediately by Aaron personally. Not once did I feel as though I needed to defend my position nor justify the follow up visit.
Its refreshing to work with a contractor who treats you like a valued customer. I will recommend these guys to anyone and everyone.
Thank you Perma-​Dry!

One of the best contractors I hired during an 18 month long triplex renovation (during which I worked with some truly great and some horrible contractors). I got estimates from several drainage companies off Angie’s List, and Permadry’s thoroughness was heads-​and-​shoulders above the rest.
Ryan spent something like 90 minutes looking at all the site conditions. They called out issues (which I now know to be real) that other contractors missed in their proposal. They refused to take shortcuts other contractors considered normal (e.g. draining my roof gutter into a sidewalk planting strip) and insisted on everything being done correctly to code.
Incredibly conscientious when minor follow-​up issues (some wood broken off the side + a bit of non-​fitting concrete work that needs minor adjustment) were necessary.
Thank you, Ryan, Jack and everyone who completely solved our garage water infiltration issues. Best $ 4,000 I’ve spent on the house yet.

We are now 20 months after installation. We just had a very rainy week — over 3 inches of rain in 3 days. That used to be a recipe for a crawl space /​basement 6 to 12 inches deep in water. Now, we have a dry concrete floor, the occasional hum of new sump pumps running, and stable humidity in the house. Plus, we also now have 500 square feet of storage and work shop area down there! We are very happy.

We hired Perma-​dry because our basement flooded when it rained. March was the rainiest on record and we made it through, nice and dry. It’s a huge load off knowing that our basement will be dry from now on.

Sincere, knowledgeable, and affordable
After bordering on suicidal thoughts when my basement flooding worsened over time, I’m pleased to have just shaken hands with Octavio from Perma-​Dry on his way home for the day. This company is seriously legit.
I solicited two bids for the work. The other guy gave a quick look at the water coming into my basement and didn’t really look for anything else. His estimate seemed cheap, but I still wanted to talk to someone else. Perma-dry’s bid, on the other hand, was thorough and came off as if they were looking for any reason to jack up their cost. They criticized the shoddy french drain I had in place and noted that, where the other bidder’s drain only ran halfway across my back wall, we would need to run the full length of the back wall. Suffice it to say, I was shocked when Perma-dry’s bid came in just a few hundred dollars above the other contractor’s bid.
When I scheduled the work, Perma-​dry had an opening the very next day. That next morning, they came in and gift-​wrapped my garage and basement. Everything was protected, outside of the cement floors in my garage. As that first spurt of work was happening, I discussed another water source that I hadn’t seen before (but noticed when I was moving my belongings away from the exterior wall). Aaron, the manager on site, was really flexible and added the cost of the additional wall to the bid. From there, the dudes just got to work. They banged out as much as they could in one day (the extra wall knocked them off their schedule) and finished it up today (2 days later).
The difference between what I expect I would have had from the other contractor and what I have now is well worth the $ 400, or whatever the bid difference was. Perma-​dry offers a more comprehensive solution and a better warranty. I’m really happy. If you don’t see any updates to this review, the cement dried and the water stopped coming in forever.
Note — I didn’t mention a bunch of the work they threw in for free for brevity’s sake. They hooked me up big time, I’m very grateful.
Bottom Line: I was intimidated by their professionalism, but the price was in line with other contractors. Quality work across the board. I now have a permanent, maintainable solution. I’m really happy.

We needed to install french drain and pump in our crawlspace. Our overall experience was good.
Ryan was very knowledgeable and always available to answer our questions prior to the project. Fernando and his crew worked really hard all day and left the site remarkably clean considering the job they had to do.
I’m giving two stars because I’m not sure about their pricing and was disappointed that they could not install the drain all around as we agreed. There is a concrete slab in our crawl space and the original plan was to chip the concrete and install the drain. We also discussed going around the concrete area, which was much cheaper option, but decided to take care of the concrete area too since there are a couple of wood posts there. As it turned out that the crew discovered the concrete was too thick for them to chip through and we were asked to pay another $ 500 for them to rent the equipment necessary for the job. The other option was to change the scope of the project and go around the concrete part. They offered to replace the wood posts if we skip the concrete area. So we decided to skip the concrete area to save time and money. After all this, we were still charged based on the original work plan (chipping through the concrete) even though it did not happen. I understand there are always possibility for unforeseen situations and unexpected cost with any project and the drainage issue was fixed after all. I don’t know how expensive it was to replace a couple of wood posts. But our experience would have been better if they charge for the job they did rather than the original invoice.
We also hired someone else for insulation removal /​installation since their quote was more than twice as much as other place.
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Fast forward, the owner of the business called to follow up with me. I really appreciate his sincerity and I’m revising my rating from 2 stars to 3 stars. He investigated the situation, gave me a good explanation and documentation within a week as he promised. I got an impression he wants to treat his customer well and do the right thing. I had requested this documentation about a month ago when I sent in my payment and feedback explaining my situation, I just wish this has been brought to his attention sooner.

Many many thanks to Aaron Calvo, with Fernando and his crew, in all their work fixing our crawlspace drainage problems!
Aaron went over and beyond the call of duty to come up with viable solutions for our crawlspace flooding problem. Before we even hired his company he went to the City for us to ask about our situation. Although two years passed between his initial visit and the time we were finally ready to start work on the project, Aaron remembered us and our challenges, and came up with a minimally invasive solution.
Fernando and his crew were professional, efficient, and cheerful. Upon completion, Fernando patiently explained what the team did (twice, since I arrived after he started talking to my DH) and how to maintain the system. They did have to dig up part of the yard, but they put the grass and pathway back together so well that I could not tell where they had been.
Thanks, Perma-​Dry, and Well Done! The job was completed just before the first big rains this year and everything has stayed nice and dry. The electrical system inspector for the newly installed pump even complimented Perma-​Dry and Bellevue Electric (for the electrical connections to the new pump) on a job well done in the crawl space.
We would definitely recommend this company to anyone who has drainage and waterproofing challenges.

I was tempted to write this review two years ago when we had the work done but wanted to wait until some time had passed to see if I still felt the same way. I do. It was the best money we ever spent. From our initial contact with the estimator to the crew that did the work we were very impressed. They were fast, hard workers. They explained everything, completed the work on time and cleaned up after themselves. Best of all we have a totally dry basement! I recommend them 100%.

had my basement waterproofed in february and it’s been dry through this latest set of monsoon weather!

I’ve had a ton of people come to check out my crawl space thanks to an out of control roden problems (house was abandoned for 2 years before I bought it). Most places want hundred of dollars just to seal up the obvious holes, but I wasn’t satisfied with the chicken wire and steel wool approach.
PermaDry is a crawlspace seal that is usually done for water seepage, but the concrete is (surprise) also the most effective roden exclusion solution. It is insanely expensive, but the absolute best solution.
the company (from my limited interaction with them) is really amazing… the technician they sent out was incredibly knowledgable, super helpful, and really straight up. He found way more roden entries than the previous 3 guys.
Gave me two seperate options on how to «exclude» the rodens… and gave me some tips on how to deal with the problems in the interim.
A few days later, the owner called to check up on the experience. Super nice and upfront.
I intend to seal up my crawl space (just not now ’cause it’s beyond our budget right now) but when I save up the money, they will be the guys I call.

Called for an estimate and they called back and took the time to understand the situation. They even told me I didn’t really need their help, even for a larger project that I was considering (installing a French drain in a yard that slopes toward the house). All the stuff I was looking at is only handyman’s work. They didn’t try to sell me anything and I liked that.