U-Haul Of Renton Highlands

Came by to get a 15′ U-​Haul on a Saturday morning. We got the last one without having a reservation!
This place is surprisingly busy. Very small parking lot so beware! The staff is super friendly, helpful, and efficient. The two guys helping us were really funny and were fantastic at multi-​tasking between making conversation and getting things done.
Prices are reasonable — ours was like $ 29.95 + $ 1.09 (I think) per mile. To have our U-​Haul from about 10am till like 4:30pm was about $ 70. That really isn’t terribly bad.
They have a bunch of different sizes of trucks/​vans — all the pricing is online so check their website. I would suggest making a reservation, I feel like we just got lucky that they had one left. They also have moving boxes for sale, a bunch of different sizes and a lot of moving materials such as tape, packing stuff, dollys.
Will 100% come back here if we move again — which I hope we don’t, cause man that was not fun in the pouring rain haha.

Sharon was so helpful my reservation wAs scattered all over the place, she made my return so easy in this stressful time! Thanks Sharon for helping us figure everything out, we appreciate you!

I called a week ago and scheduled my car to come in for a tow hitch install and wiring. Pricing was reasonable and location was good.
I was quoted 3 hours for the install.
Today I dropped my Acura off for the install at 9 am. The woman who accepted my keys told me when they are done the will just park it in a safe place til I return. I told her I’d be back at 230. At this time she mentioned nothing about hitch technicians or short staffing.
I arrived at 245 to my car still being on the ramp and no one working on it. The same woman was in the office with 4 customers-​clearly busy. I asked about the time frame to finish and she mentioned she is alone and doing all customer service AND installing my hitch?! Her hitch tech left a few weeks ago?! I would have appreciated this info earlier considering that is my only car!
When confronted regarding the time frame she became very snappy and unprofessional stating due to the conversation it’s going to take much longer, walking away and slamming the service door w two customers still in the lobby.
Did I mention there was at least one other employee there? I thought she was alone. All I can hope at this point is that it’s done right and I don’t have to return!
Would not suggest this uhaul for hitch installation. Would prefer someone who is an actual hitch tech and has better communication skills.

The service was friendly and quick. There were no issues and no attempt to upsell. All you can ask for with a quick U-​Haul service. I’ll definitely return for future hauling projects.

Very unprofessional and unfriendly personnel. Line out the door and they absolutely didn’t care.
This is the 3^rd time this happened to me at this location, will no longer rent anything from these clowns.
Express checkout is a waste of time when reserving on line.

I’ve rented from this location 3 times, and have never had any issues or delays. This most recent rental, I noticed they had reconfiguired the store (improved) and the rental process was streamlined. I see both as improvements, which encourages me to keep using them.
Not great, but quite good & improving.

Once again after spendIng a great deal of time on Saturday, setting up a reservation for a truck rental having the reservation confirmed twice online and by telephone to the actual rental site we were called Sunday and told NO AVAILABLE TRUCKS at the site and only one smaller truck available at another U-​Haul adding 30 miles to our travel time
The excuse, whoops we made a mistake! After spendinng TWO additional hours looking for another truck, no such luck! UHaul is useless!

U-​Hual Web Review only:
I went on their web site to booked and paid for a truck.
The process for informative and easy.
I liked the earl bird check in.
Tomorrow, I will see does the early check in help or not.
Wish me luck.

I wasn’t too thrilled to find out I’d have to pay rental on the truck AND mileage AND gas. An inexpensive $ 19.95 quickly became $ 95, and that doesn’t include the $ 25 I had to fork over in gas. Granted I did drive from Renton to Tacoma and back, but the cost so wasn’t worth it. The cargo van I rented seemed rickety. I basically white knuckled it all the way to Tacoma. The steering wheel seemed pretty loose. I did not love driving that van. I won’t be coming back here for sure.

To begin, I’m Latino and my girlfriend is Korean, so there were no qualms about race when dealing with a particular U-​Haul employee. I don’t have his name, but an older bald gentleman (of India descent) was trying to rush me and my girlfriend out of the door because he had to pick up his wife.
When I called earlier, he said picking up the truck by 6:45pm would not be a problem. We arrived at the U-​Haul location at exactly 6:45pm. Then, when it came to the pricing breakdown, he could not give me specifics as to why the one-​day rental fee came to $ 115. The truck was $ 19.95 per day. I got the $ 14.00 insurance, 25 miles @ .79 per mile = $ 19.75, small roller cart $ 7.00, 12 furniture covers $ 10.00 and some bubble wrap $ 15.00. Taxes should have been around $ 9.00. So in total, I thought I would be charged about $ 93.00. I still have no idea where $ 115.00 came from. He couldn’t explain it either and rushed us out the door so he could pick up his wife.
My 7-​month pregnant girlfriend was really pissed off and he was arguing back to her in an extremely rude manner, so she stormed out the door because of the frustration with the horrible customer service and I was really mad when that happened.
I needed the truck, so I accepted the charges since he kept saying he needed to get his wife and we could either «take it or leave it, but I need to go now for my wife.»
The next day, I came back and asked the lady who was working there at the time if I could keep the truck one more day and she said that would be fine and that I would only need to pay another $ 19.95 plus $.79 for each mile over 25 miles.
When I returned the truck the next day, I had to pay another $ 73.00. She never told me the furniture covers and rolling cart were per charged per diem. On top of that, they charged me for a dolly that I never asked for, but was already in the truck when I arrived at my place where I was moving from.
Needless to say, this was an extremely upsetting experience and negligent at best. I understand I need to pay for what I get, but the lack of information I was given and the horrible customer service has led me to this lengthy feedback.
I will never come back to this location again!

Ohhh good old U-​Haul.
Same old, same old. What stood out here was the amusing confusion of the employees when we left the truck and went for a quick errand in our personal vehicle.
We come back, and they ask «What’s wrong?» The only response I could give was «We wanted some Thai food, and didn’t want to pay per-​mile by traveling in the rented U-​haul!» (They only reason we got the truck before the food was because they were getting ready to close up for the evening.)
But… yeah. The usual. A bit expensive, but useful for moving big items and/​or when you know moving in just your car will take dozens of trips back and forth, when with a U-​Haul truck you can get everything done in less than three.