Athleta

Wonderful return policy. Bought two pairs of petite pants online which were a little short. The Reston store called three other ones and were able to find one pair in a longer size to me. The store will ship for free and I refunded the pair. Couldn’t find the second pair in the longer length but I opted to keep them, though the store would have honored a refund for the second online order. Wonderful staff

I was a little apprehensive of Athleta at first. What can I say, I’m a Lululemon fangirl. WheN GAP unveiled a separate fitness store, it was exciting, but I didn’t really change my shopping habits.
I first started shopping here when I was in need of cute water-​friendly gear for my stand up paddle boarding addiction. It’s really hard to find athletic swimwear for WOMEN. Brands like Roxy and Billabong seem to fit juniors or really tiny women (I am neither of these). They also had some really great sales going on their website as well as in store. I found my shopping experience to be pretty pleasant overall.
Then one day at my dance studio, I saw a stack of discount cards for Athleta. I’m a sucker for a good sale! I found out that fitness professionals can get a 30% discount off of full priced merchandise if you bring them a copy of your certification. Sweet! They’re all about helping out the community (they also offer free classes) and would love to see local instructors and trainers show off their gear. It’s a great program!
I can safely say that now I’m a fan of Athleta. The staff is so friendly and helpful. When i was having trouble finding a size in a pair of capris, they showed me some other versions I could try on while they went to check in the back. They’re always super helpful when you are trying things on in their dressing rooms and the cashiers are also pleasant. I’ve yet to have a bad experience.
As for the quality of the material — they’re great! I tend to go cheap on regular workout tops but I really splurge on capris, shorts, and paddle gear. I think it’s worth paying extra for super quality. As much as I love my cheap Old Navy or Target fitness apparel, I also can tell how much better the material is on my Athelta capris and shorts. This stuff lasts a long time as long as you take care of it. Athleta also gives you a workout guarantee. So if you try something and it doesn’t quite fit, they’ll let you return it!

Customer service might lack but the clothes are wonderful. You really cant ask for anything more. Be aware if you dont like something you purchase they have an awesome return policy

I love Athleta, shopping at its website more than going to the store. Their staffs are mostly very friendly and always there to help. It is just that one occasion that made me understand a couple other reviewers’ complaints about the staff in this store. Hopefully their manager can read such reviews and can train their staff to do better. I was in the store today and experienced a similar situation, I don’t want to call it «profiling» but I don’t have another word for it. I was standing there for quite a few minutes and waiting for a fitting room. The staff walking around like I didn’t exist at all. Someone else came in later, stood behind me then immediately got approached to and got a room. I was lost for one second, and walked away. Relating to the other negative reviews, frankly the only thing I can think of is I am not white.
We all can be ignorant at times, especially their staff I saw there some look quite young, probably some college students doing part-​time. I’m sure they meant no harm by unconsciously showing preference of some customers over others, still it is important to be aware of potential ignorant behaviors and avoid hurting others. I hope the negative reviews can raise the awareness and the store can train their staff to do better jobs.

Went to the Reston Athleta yesterday. Wasn’t greeted by anyone. Two of the workers just gave me a dirty/​sour look. Really not necessary! I just wanted to say to them, Who do you think you are? You treat people like shit in your store. Just remember, you are not better than anyone else. You sell over priced yoga pants for a living. Will never shop there again…

Overall, I really like Athleta. The quality of the clothes is great and they are super comfortable. Certain sizes tend to sell out quickly. Staff is okay… I had scanned the entire store and been in the dressing room twice before I was even greeted by any employee.

Love the fashion, quality, & the return policy. But don’t love how the sales personnel ignore you due to your size. I have visited this store about 3 times with the intent of shopping.
The first time, although there were free sales people, no one asked to help me. So I walked out after I noticed two thin/​in shape ladies who walked in after me and were immediately helped.
The 2^nd time I approached a sales lady who was very young (and thin). Unfortunately very clueless as to what someone with my body shape and weight would need. She did not seem comfortable with me. And recommended a terrible skort which I ended up returning — too big! Hence, I know about the great return policy.
The 3^rd time I walked in with my hubby who helped me find a great top & the perfect capri workout pants which I’m very happy with and wear quite often. They still look great after many many washes.
The sales folks would benefit with some training. People who walk-​in motivated to lose weight are willing to purchase. Therefore, they have the potential of being great customers!
1 star for customer service and thats being
generous. 3 stars for fashion & 4 stars for quality & return service.