FedEx Office Ship Center

I had no issues with the personnel here. They had always been easy to deal with until a 2-​day shipment (of personal memories) got lost. Yet even with a tracking number on the outside of the package, my precious cargo disappeared for several days without explanation. What happened in the aftermath was a customer service nightmare. Sadly the people at this store took no responsibility for finding out what went wrong with the shipment – I was left on my own.
Like all callers to 800 numbers, I got sucked into an automated system that transfers you around a wheel carousel that spins 1 – 800 number calls to operators all over the country.
Fed-​Ex depends on this system so heavily you almost believe there are no humans involved. Once you get one, they can’t give you their extension number or information to a direct line for ongoing issues. You never speak to the same employee even when you request them by name. Each operator gives their best reply even if it conflicts with what another employee previously said because none of them can actually research the problem. That task is reserved for a supervisor. Everyone is polite, but mostly ineffective.
My shipment to California was meant to be delivered before the July 4 weekend. No one realized progress halted in Indiana. The online tracking display showed a tracking number for someone else’s envelope that was delivered. This was the first hint that the tracking number I had been following wasn’t even linked to my package, but someone else’s.
Now I had a new issue. FedEx’s online tracker as well as the personnel at customer service I spoke to all needed a valid tracking number to proceed. It was exhausting to keep explaining I didn’t have the correct one. (Something occurred at the store where the shipment began and the receipt I was given showed the previous customer’s tracking number).
Updates and callbacks promised by customer service got dropped, only one followed through. At this shipping store they blamed new computer software and acted helpless. They never picked up the phone to intiate any investigation or requested help in tracing the box they assumed was lost. I battled an automated phone system, rigid online software and phone staff who could do little but listen. Finally, I got lucky– one lovely female terminal supervisor in California intervened and went above and beyond to locate the package no one could find.
From CA she was able to trace a «lost» box languishing in Indiana, addressed properly but undelivered, and now several days late. The midwest terminal never contacted me. In the end this problem took too much effort to resolve. I did receive a full credit refund for the shipment. No, I do not plan to use this store again.

Came in here needing to borrow a piece of tape in order to ship a tiny package that FedEx was undoubtedly getting quite a few dollars for, and, no dice. He refused to give me the piece of tape without charging me 2.99. My other option was to buy an 8 dollar roll of tape.
The dude working there was very nice, but he was quite firm in refusing to give me tape, and I suspect they’ve made it quite clear that people should fear for their jobs unless they are willing to fleece customers.
No idea why it’s corporate policy to treat customers like that over a fucking piece of tape.

I’ve used FedEx consistently for all my shipping needs and have never had a problem with pick up service. However, I recently had a very poor experience at this location when a package I dropped off was received but never shipped.
I’d printed out a shipping label at work and dropped off the package in the evening. I dropped it off with the employee (Tony) working, as there was no drop off bin. The package was to be shipped overnight with guaranteed 11am delivery the next day (Friday), however it did not arrive on Friday, on Saturday, or on Monday, but rather five days after I sent it. The problem was not with the actual shipping — once it had been shipped, it got delivered in less than 24 hours.
The problem was that the staff had misplaced the package, and no one was willing to either take responsibility or help me to problem solve.
The assistant manager of the location does not speak adequate English to be working in a customer service job, and was extremely rude. She did not want to make any effort to find the package within the facility, gave me an incorrect phone number to reach her superior, and provided overall quite atrocious service.
Once I realised her lack of help would get me nowhere, I contacted who appeared to be regional manager, her superior (David). He was of a more friendly demeanor, and actually spoke English, however did not go out of his way to help me solve the fact that my package was missing somewhere within the facility. In fact, on multiple days he said he would call my cell phone in the afternoon to give me an update, and on each of those days, he did not.
Long story short, the tracking number on the package shows that it was actually shipped from the facility on Monday (when it had been dropped off for overnight delivery the previous Thursday). This proves my initial theory that it sat somewhere (shelf, floor, drawer) for days until one of the staff members realised the did, in fact, have the package they claimed they never received.
I never heard back from any of the people with whom I spoke, and can’t imagine having gotten any help if the package had never arrived at it’s destination.
While I am very pleased with FedEx service, I will not go back to this facility, nor recommend it to anyone I know.