Victoria’s Secret

I prefer online for VS because the staff at this location is rarely friendly or helpful. I usually feel like an inconvenience to them and today was no exception. The cashier hardly looked up at me through the entire transaction. I’ll stick to online.

I have a hard time getting to VS between work and school, but I needed new underthings and had coupons and reward giftcards etc all ready to go. I like coming here instead of Tyson’s because it’s quieter.
My floor person was really helpful. I didn’t realize how often you should be sized, and I was surprised that I’d changed. After trying on my new size, I was impressed at how much more comfortable I was.
My only issue is that I did have someone helpful working with me, but as soon as she’d walk away to do something else, it felt like another associate would swoop in. It felt a little pushy to keep getting asked if there was anything they could help me with.

This isn’t my favorite location I’ve ever visited, but it’s close to my job, usually very clean, and I love the street parking right in front of the entrance. I came recently during lunch to shop the semi annual. It was very busy, but I received help quickly. I also like to take my time and browse here, occasionally this location has a few hidden rare items, like the passport covers I found before my trip to Europe in March. I am looking forward to visiting again to shop the additional reduced merchandise before the sale leaves the stores.

This review is for the Reston location.
I like Victoria’s Secret products and have shopped there fairly regularly throughout the years. I order things online and have mostly been to the Fairfax, Tysons and Reston locations. The Reston one is closest to me, so I go there mostly out of convenience because I would never choose to go there if there were another store nearby or have the time to go to another location.
The store is fine. The employees, with the exception of a few, act as though they are too good to be there (??) or maybe the think I’m not good enough to be there???
Example #1: I was waiting for someone to ask a question about a lip gloss. I wasn’t sure what the flavor/​scent was because there was no sample. An employee walked out of the back and I approached her to ask the question. She looked past me as if I was not there and didn’t even look at me when I asked her! She pointed to the manager who was running one of the registers and said, «Ask her. She’s the manager, she can tell you.» Really? You couldn’t figure this out for me (you don’t know your products!) or walk behind the register 15 feet to ask her for me? If you had an issue, you should have just stayed in the back and hid. That is real customer service right there.
Example #2: I decided to purchase the lip gloss anyway no thanks to her. The girl running my register was just as friendly. I placed my money on the counter in front of her for her while she was staring at the computer screen… I had to pretty much pick up the money and hold it in her face for her to accept it. RUDE. Miraculously she handed me my change without dropping it on the floor. I told her I did not need a bag (since it was a small item and their bags drive me crazy… waste). Horrible attitude. She acted like she was too good to be there — then WHY are you there!!!
Example #3: On another occasion I purchased a bra and experienced the SAME type of treatment at the register. Why? This time I used a card so didn’t have to deal with exchanging money, but come on… how about… a «hello» or a smile or SOMETHING. This time I had another shopping bag already and said that I did not need a VS bag… the associate plopped the bra up on the counter for me before I could just ask for it to be wrapped in tissue with the receipt inside. Again, rude.
I can’t say much about the associates roaming the floor other than they have been helpful on occasion (mostly to say they didn’t have what I was looking for). I definitely won’t be back to this location any time soon. Management needs to pick it up!!! Or hire people who actually like working in retail customer service. :/

I dont go to vs regularly but the few times I did I experienced good service and had nothing to complain about.

VS customized service is refreshing and the idea of a bra expert who measures me every time I shop and advises me on the perfect style to maximize my assets is invaluable.
Every elegant, well dressed woman will tell you that the fit of your undergarments can make or break an ensemble! It’s the proverbial structure to any outward accoutrement. Too much cleavage and you risk looking cheap, not enough oomph and your erotic capital may fall flat. Sagging anything is just plain sad. Lift and separate are essential functions unless they push up under your chin or out to your armpits. Too little Lycra and your body con dress may leave you looking like oatmeal in a tube sock; too much and you may look vacuum packed and walk with an unfortunately stiff gait. Enter the dressing room staff of VS.
Reston Town Center VS features at least one bra expert every shift and another dressing room advisor to complement their customer service strategy. Whether you’re flirting with the idea of a new garter, searching for a bit of lace for your man to «unwrap» for the holidays or investing in basic, structured pieces to wear under a power suit, these girls know how to dress your body best. They are patient, politely honest, and resourceful. I still can’t believe that some customers don’t even use this fantastic service! Even if you’re not buying today, the staff will write down the sizes, fits, and styles that best suit you for easy reference upon your return.
Great service is hard to find, but VS has a good model for making every customer feel her most beautiful either in or out of clothes!

I give this location 2 stars only because one of the sales reps really tried. They are totally in efficient !! Out of so many things. Poor attitudes. Air headed. And have no clue about customer service! Kyle was great however. He worked hard at making me happy! The rest are POOR! Bad management.

I just had the worst customer service by two out of the three people that were working there. I was walking around the store aimlessly, looking like I had a question. I was waiting for somebody to ask me if they could help me, and nothing. I finally asked someone a question, she sent me to the display, two meters away, and said this other girl would meet me there to answer my question. That never happened. I’m never gonna give these people my business again!

Not as large as other stores I’ve been to, but definitely a convenient location. We wanted to get measured but no one was around the dressing rooms so we went to the registers to get someone to help us. No one wanted to stick around while we were trying on bras so we kept having to push the service buttons; one time no one showed up for at least ten minutes. My friend got tired of waiting so she went out and got what she wanted. As we were walking out of the store, the buzzer went off and one of my items still had the anti-​theft clip on it so the lady manning the front doors took my bag and receipt and went to the registers to remove the device… I found out when I came home that I never got my receipt back! I called the store manager (Christina?) and she was apologetic and said if I needed to exchange anything she would make sure her staff knew the situation. I went in two days later and the girls at the register knew exactly who I was. YAY!

I like Victoria’s Secret and this location provides me with my needs. I think some of the employees there could be a little more friendly but again the location is what interest me the most.

Great place for everything Victoria’s Secret! I was able to get in and out with very little wait to pick up a gift card!

This Victoria’s Secret took over the space that used to belong to Express and Bath and Body Works. The original VS store was up the street and has now been taken over by a different company… so I guess Reston Town Center has gone through a bit of a shuffle.
It pains me a little to give this store 3 stars. On a whole, I really like VS. This store was just a little messy, and there were some dust bunnies in main areas… I think with the holiday season starting, even though it was a Sunday they should have had more staff.