T-Mobile

Just wanted to run in and buy a charger for my phone! I was even willing to pay $ 30 for one… It takes 15 mins or longer to check out (no lines). They need my whole life history just to pay for a charger. And twice as long to return wrong chargers sold to me TWICE!!! Over staffed, but everyone seems to be socializing at a party. Bad experience! I will go pay less at Walmart next time.

So, I came to make a payment and it’s 8:07 and it’s close. Parking sucks there. Waiting is ridiculous even to make a payment. I rather stick to the Inland center. Some of the sales Rep are awesome. If closing time changed update in Unilocal just saying

Honestly because of this specific store I’m considering ending my ties with T-​Mobile. I have been to this store on several occasions and I see now that these people don’t care about the customer they only care about making a sale. They will tell you anything you want to hear just so you will buy more. I went two days ago to buy my mother a new phone because her phone had stopped turning on. I bought her an S6 and the lady helping me offered me a «free» tablet it wasn’t until I asked her if there would actually be any fees for it that she admitted their would be a 10 dollar monthly fee for service on it. She also didn’t tell me that I wouldn’t get the tablet on the spot until the order was almost complete. Well it turns out the tablet is back ordered and won’t be here in «2−3 days» like she said. Honestly avoid this store! I’ve been to other locations and they have treated me very well but now I see why this store has such low ratings. I recommend the T-​Mobile store @ the Montclair Mall!

I don’t have their service but went in to pay my mom’s bill. Gosh, this place is horrible. I waited and waited until I said fuck this and left.
Shity employees and service? Yes I think so!

This location is awesome. They are very busy nearly all the time but that means many people are willing to go get for a reason. The manager is cool and fair and can’t go wrong with the pricing. T-​Mobile has always done right by me and this store sets a great example of the quality service T-​Mobile had been known for. I also love the look of the stores, not like the other competitors, T-​Mobile makes you feel like you are a valued customer and not just another number.

This place is really bad all a bunch of liars all they want is your money and nothing else they don’t care about the customers only to make a sale I can’t believe I’m stuck with them for a year won’t make that mistake again.

I agree bad customer service and management. Never again am I coming here. These people don’t have people skills.

Came in tonight to ask questions since Verizon did me wrong. Store was busy and we didn’t have to wait long to be helped. Martin was great he answered all of are questions, was super patient, and didn’t get pushy with sales. Everyone at the store tonight was friendly and here’s this for customer service they all stayed an 1 hour and a half after closing to setup are phones and to make sure everything was working. Definitely recommend Martin, and this store!

Honestly this place does suck! Before I came to the store I searched up reviews for this place and I came across with negative reviews but I decided to come here anyway to buy a new phone and try this place out. During my checkout I had questions about other plans that T-​Mobile provide which the guy was very helpful in, but I never said anything about changing my plan. I purchase a new phone so I was happy, but when I got home I reviewed the paper work and I came to find out that the person who helped me out changed my plan without my knowledge and that ruined my happy moment and the rest of my day. Thanks a lot!

I officially hate this place they lied to us to get a sale they messed with the system to get us a lower price completely ignore what we asked for we asked for unlimited data talk and text now to find that they are limited
Also your paying more then your phones worth and interest if in payments
And secondly
If you buy there (new) phones
Please get the warranty
We are on our second trade in
One over heated and now this one im using over heats while charging
(Seems refurbished)
I mean I’m no tech guy but when somethings fishy and your phone be glitchin demand some fixin right
Please dont come here there crooked
Sad thing is we’ve been paying for a year now not knowing we were paying for something we didn’t ask for
Frustrated and mad father here and yes this is a real review!