AT&T

My husband and I ran into the perfect AT&T rep for retired people! Bang is obviously very bright and competent, but it’s the ease with which he dealt with two less-​than-​tech-​savvy retired folks like us that made our experience of buying a new phone so enjoyable!

Ugh! Another major carrier with terrible customer service. I have been a long time AT&T customer but switched to Verizon thinking it had better service in the area, however, my wife and I were not fans how Verizon does not allow you to talk and surf on its 4G network for iPhones. So I considered switching back to AT&T.
So one of the rep who calls himself the same name as the creator of the Beats Headphones, assisted me, well sort of. He was helpful in explaining the new promotion but could not articulate how much I would pay per month, he kept saying «something like that amount.» Second, like all carriers these days, he pushed the plan where I pay a monthly fee to subsidize my phone but disguised as a plan so I can get an earlier upgrade. You know that these reps are just incentivized to hit certain numbers in a month and if they do they get a free iPad or phone.
So I told the rep I would come back, but I would wait to buy it from him so he could get the sale. He was off the next day but told me to text him. I texted him but got no response. When he got back to work he texted saying he got my texts. I texted him I wanted to come in to switch service but asked for input to 3 questions to which I received no reply.
Basically these carriers can do whatever they want and customer service is not a priority at all.

The store has been remodeled recently, and now instead of the circular counter, there are three tables set up in the center of the room, and staff now use iPads as point-​of-​sale systems. I admit it, I had a good chuckle when I saw a staff member have to put down their iPad and pull out a calculator to do some math.
It’s still impossible to line up for help, and the store is still understaffed. Worse, apparently management can’t be bothered to come out and help; I stood there with several other people while all three of the floor reps were tied up with needy customers and figured there wasn’t anyone else, but when one of the merchandise alarms was accidentally set off, the manager appeared.
Further, despite moving to another provider and cancelling my account, the store could not provide me with a final bill; apparently I have to wait for the end of the billing cycle to pay it off. Makes me glad I moved, if they can’t even do something as simple as give me a final bill after cancelling.