Mattress Firm Richland

Brilliant store. No one likes to shop for a mattress. The time and the cost constantly lead one to think «the one I have now is good enough.» However, most of us know we should upgrade, and we always sleep better after. My wife and I went in to upgrade our bed today with our fussy infant and we were greeted by Joe. Joe was amazing, he made the whole process quick and painless. He knows all about his products, and after a few tests and questions he streered my wife and I to a mattress we both loved. That is saying a lot since she likes a plush and I like firm. He was incredibly patient with us being picky and with a screaming baby. He even stayed an hour past closing to set us up with some pillows and a mattress protector. The only thing that was a little confusing was the presence of two matress firms in the same plaza. How seemed to indicate that they are somehow affiliated, at any rate Joe’s location is the stand alone building (not connected to Winco). My wife and I will be back when our son is ready for his first bed. In the meantime, if you’re thinking of upgrading your mattress, this is the place to go. Be on the lookout for one of their excellent sales and Unilocal checkin offers.

I went in trying to get an idea of what is new with mattresses and see about finding a replacement for my old one. I was quickly greeted by Vance, who was extremely polite and helpful. Vance figured out what I needed and then proceeded to show me those select mattresses out of the many on the floor that met my needs. It didn’t take long before I found what I wanted.
I found that this store has a great selection and variation of mattresses. Vance was very helpful, knowledgeable and has a sense of hospitality that you don’t find too often these days. I was given plenty of advice and time to sort through all of the choices, which was perfect for making sure I was going home with something that I would be happy with for years to come.

Vance was the associate who helped my boyfriend and I. He provided the best customer service experience I have every had! Mattress Firm was our first stop in looking for a mattress. We were sold the first night we went in but still wanted to look around before purchasing for sure. We ended up looking only at 1 location and decided to go back because we just couldn’t get over how helpful Vance was. He was very informative and made sure all our needs were met. He was not like other associates who just tell us what we wanted to hear so they can get a sale from us.

Vance, the sales guy, was extremely helpful, kind, and not pressuring in any way. We were the only ones in the store so it made for a quiet and relaxing buying experience. Thanks, Vance! I’d definitely recommend this place if you’re looking for a mattress.

My sister recommended this place to get a mattress and I couldn’t believe the service! The salesman, Vance helped me find the perfect mattress. This place tucked in between the Dollar store and Big 5 is a real hidden gem. I give it 5 stars because the service was phenomenal and I’m a very picky shopper. If you are looking for a mattress, go here!

So they closed the store near me and I went to this one to finish my purchases. Bought a new frame and an amazing all black box spring. Thanks to Vance L for providing super amazing, efficient and professional customer service. Never oversells, no pressure but just enough guidance. Really good at his job and extremely thorough. Also was shopping with my sister. She’s looking to buy a new mattress set and we are coming back next week for a final selection. Can’t wait to see what she chooses for herself.

Exceptional service, the manager took his time with us and gave us a great deal. A king size bed for the price of a queen! Highly recommend getting your next mattress here. Waiting for our new bed!

I was nervous about getting my first NEW mattress all alone. But it turned out to be a fantastic and stress free experience. I went in right at opening and salesman Jason Ling was there to answer all my questions and first time buyer anxieties. I ended up walking out with a Queen Beautyrest at a reasonable price (less than on the sign! — and less than Macy’s sale price) And a free mattress protection mat — I’m sure if I had wanted to buy anything else Jason would have tried to get me a deal on it. I’m so excited to sleep on my new mattress that is being delivered in 2 days — which is quicker than Macy’s promise of 7 – 10 delivery date estimate. I recommend this store for any first time mattress buyers… and anyone else.

My husband and I purchased our first mattress here. Krystal was very knowledgable and helpful on assisting us find the perfect bed with in our price range. We are very happy with our purchase and will be returning for a couple pillows :)

Great place! Best experience I’ve had at a mattress/​furniture store in probably ten years! Highly recommend. Had what I wanted in stock and delivered on time! Thank you!