Diamond Wireless

I should have read the reviews first… Do not go to this dump (inside the dump of Hilltop Mall…)
Went in to replace my phone, which just so happened to stop working right after the 1yr warranty ran out. The person sets up my new phone, but cannot get it to download any of the contacts I have saved on my prior device. the solution offered? Go home and plug it into your PC and flail around on your own — we are done trying. the entire time, this customer service rep is alone and there is a line forming. I explain that I cannot understand why she cannot get the phone to work, since they reset my prior phone to factory defaults 6 days ago, and managed to DL all my contacts and apps… so whats the problem? She doesn’t know… she continues to try, meanwhile other customers (and we all know what kind of customers Hilltop attracts…) begin to berate me and talk crap and tell me I should just leave so they can get some help. Do you think she asked those customers to please be patient? Of course not — she just stood there and allowed me to be berated because SHE didn’t know what the F she was doing. So, since she cant get the phone to work, I tell her I want a full refund and will go to T-​Mobile and get a new contract with them… and I am told I have to pay a $ 35 restocking fee. I said screw that,. I haven’t even left the store and you cannot get the phone to work. She calls the manager who proceeds to tell me the same thing — tough crap, you signed the contract and you have to pay $ 35 restocking fee. So, I said give me the damn phone, took it home and flailed on the PC for two hours, only to have it continue not to work.
I called Verizon, and they got it to work just fine — by resetting the phone to factory default, then telling me to sign in to my MS account when it tells me to (person at the kiosk skipped this step, despite me telling her I should just sign in… she wanted to just get it done and told me to sign in to all my accounts once I got the phone home.) I did exactly as told, and the phone automatically DL’d all my old contacts.
Suffice it to say: People don’t know what they are doing, have no customer service skills, and their other customers are a**holes. Thanks for the rotten experience. I will NEVER set foot at your kiosk again.

do not go here… scammed! especially the edge program. what a joke… they tell you the galaxy 5 for $ 74 or so no contract blah blah blah… then you get your bill and your being charged monthly for it… they run your credit and charge you more than the $ 74 they add %20 which comes out too $ 200… i can go on and on up to you guys if you fall for it. worse thing is how they smile and laugh like its funny…

I went here simply for a customer service issue, I was skeptical because the last person who helped me was not helpful, but to my surprise I found out the store was under compleltly new managment! They treated me as if I was buying a new phone very helpful an attentive and I will definately return for my upgrade in September. Definately quicker help than the packed store in El Cerrito.

Worst experience ever I go buy a phone they said they will let me have a jet pack with free of charge when I ask do I have to pay any extra fee they said no I ask several time to make sure when I get home I get an email about opening a new line I call Verizon and they told me I have to pay an extra service charge so I go back to return the I item first they told me I have to pay 90 $ then I call customers service they tell 35 $ then I go back I have to pay 63 $ at the end of the day they screw me over on something they where on fault I paid extra money for something they miss inform me so they could get commission out of it. Before all this he ask me to go to Unilocal and give a review because that’s how he gets paid well here my review from getting over me and this was the store manager that sold me this product don’t even think they deserve a 1 star. I never write review but this tick me off this happen 9÷21÷12

youve been warned, do not, do not go here for any reason at all what soever! this is by far the worst customer service out of any type of business i have ever been to in my life! these stupid scumbags try to charge me $ 75 simply just to switch phones on my account! i needed to go here to get a sim card for a phone i had purchased on ebay and these jack asses try to hustle me for $ 75. they had no respect at all, extremely rude, and making up fees. oh and by the way talking crap about me in front of my face! these pieces of disgrace to human kind were looking up peoples accounts on theyre downtime. im sure there are millions of people who would love theyre jobs. for now writing a letter to verizon explaining this behavior hoping they do something about this day care center. please, do yourself a favor. save your day from being ruined. go to a verizon store.

This place has AWFUL customer service. I bought my husband a phone for Christmas, and mentioned 3 times that the new phone could not be activated until Christmas. They assured me that it wouldn’t be activated until we put the sim in. Unfortunately, my husband was out shopping and tried to call me, and found his phone didn’t work… dead give away that I got him a phone. What’s worse is that when I called to ask how this happened when they’d assured me it wouldn’t, they said they were very busy but would be glad to help me if I called back in ten minutes… well of course 10 min later it was 2 minutes after 7, so they didn’t answer. I NEVER write online reviews… but this just totally pissed me off. This was on 12/23…so the only thing I could have done was spend 2 hours dealing with it on Christmas Eve. Being that we have 2 children, I wasn’t going to leave to deal with the phone, but I am fuming mad. Bottom line, unbelievably crappy customer service.