Westridge At Hilltop

WESTRIDGE HAS RUINED MY LIFE!!! I moved into a studio apartment in June 2015 (which was my first apartment ever). I lost my job early September. & of course I struggled to pay my rent, while looking for another job. Every time I went to talk to the management team, they were extremely rude. The only people that I would talk to would be Tracy, Tori, & Marni (I hope that how you spell her name because she’s amazing). The assistant manager Danielle is the worst of them all. Anyways, I got evicted 3 days before Thanksgiving. They weren’t willing to work with me at all. & they are a low housing income complex. Everyone in the office knew that I lost my job. Either they were suppose to update my profile saying that I lost my job & my income has changed then I could have turn in the keys & not have an eviction on my record which means it’s gonna be hard to find another place. So when I went back early December to move my stuff out, some of my phone’s accessories were missing. I don’t know if the staff took it or the construction workers took it. Either way, it was stolen. They are never willing to work with you, your messages never get to the person you called for. & ever since I’ve been evicted, I’ve been living in my car. Thank you Westridge for messing my life!

The complex I’d redic. They giving you a parking stall and tell you if a car is parked in your stall it will be tow’d. What the don’t tell you is the car has to be there for 3 days in order for the to even care about it. They put a punk little note on the car to move it. Really! Saying ppl are to poor to pay for towing well why are you parking in ppl stalls then. There resolution is to get rid of all personal parking and make it open. Why so ppl who don’t work all day not live here can get parking yet residents have to find street parking HOPEFULLY

just wish this whole upgrading and renovation process gets over.:((

Not sure how you get in touch with them besides stopping in the office. The staff is friendly but there is a lot of mis information and for some reason they never seem to call back. When I first called in, the person told me they only tour one day per week. She didn’t bother to ask if I was a new applicant or not. I took off work to go and luckily Mr. Peabody kindly let me tour even though it was a day for residents only. I applied back in September and was told the wait is 4 – 6 weeks. I called in October and someone told me the list was closed and just re opened. Very unclear. Hoping to hear back about a unit promptly. I saw the new units and they are very nice.

Is anybody else being asked to break their lease and sign a month to month lease? Is this even legal? Im gonna have to check with the housing authority!

I have had only but positive experience. So far I have had if any issues resolved or answered. I appreciate the communication and respect the people’s in office management has given

Since this new management has taken over the office staff is very rude. I Try to get in contact with the manager Bentley but it seems as if he hides and dodges.

The only employees that know what they’re doing are Marn’i and Tracey. Ever since I moved in last year it’s been terrible. I contacted the construction company’s corporate office which led for a meeting with Marn’i, Bentley, and the supervisor at the time. The meeting went well, but the supervisor never followed through with what we spoke about in the meeting. He never touched up anything his employees lacked to put 100%. I feel like they don’t care whether they deliver a great job just because we are a low income housing. I had a situation with the accountant? Talia, she’s very rude and what she typed in several emails was opposite of the facts that she had in the system which she called was just a typo. You sent typos in EVERY EMAIL giving me false information? Shouldn’t anyone business or not review what they are sending to residents? hmmmm terrible experience. There’s much more to say this is just the gist of it.

Update; shortly after my post of the flea problem, I received a phone call from a staff person who was friendly and professional by the name of Danielle. I must say it was refreshing. She explained that the Terminex company had somehow missed me and she apologized. They came back out after several more days and the problem was solved. I had mentioned while she was on the phone would there be some kind of rent reduction, and she stated it was a conversation they were having…
Yesterday I received a letter on the door and to summarize, it was basically saying that if you gave up your parking for a few months, they would reduce your rent by $ 100. Really? You mean to tell me that after months of construction I.e. Water turned off for hours, workers in and out of your home, delays and reschedules you want to further inconvenience tenants by taking away there parking? For $ 100. How about just taking off the $ 100 and let me keep my parking. That seems to be a fairer way of doing business !

I am so upset with the run around over my renter’s referral check when it was MONTHS ago. Miss informed on multiple issues like knowledge on the reward amount to as simple as losing the papers consistently. It’s so frustrating when myself and the woman I referred are on top of it.

Even though they are upgrading the place now, I’ve been kicked out of my parking space and also my apartment (on specific dates for 12hrs with nowhere to go) when they only go in and do an hour or two worth of work. They made me pack up my whole apt. And all they did was change some lighting fixtures. Thanks for letting me vent.

I have been trying to contact the leasing office for over two months. No one has ever answered the phone, even though I have made sure to call within the scheduled business hours. The machine said to leave a message and they would respond in a timely matter. So far, I have left more than 6 messages with my contact information and have yet to receive a single response. I was interested in the apartments because of the location and price, but the lack of customer service is definitely making me question my interest.

Update: Received a call from Mr. Peabody the manager at Westridge whom was concerned about my review and wanted to apologize on their behalf. I was very pleased with the way he handled the situation and decided to give them another try, He set me up an appointment to come in w/​my co signer that weekend and even voided the application fee for the both of us. I really appreciate his concern, he is a wonderful manager!

If I could give a negative review I would. Angela the so called Asst Manager & Bently the so called manger is the worst at Customer Service. First of all if you go lie and say you not there, please put the phone on mute, so you can get your story together.
They refused to provide me their corporate office phone #, as if it’s not public information. These people are straight clowns!

The apartment itself is not horrible, compared to the other reviews I guess I got a clean one. The neighbors are quiet, but there is always the exception of that one loud, ratchet, obnoxious, and inconsiderate neighbor who drives in the parking lot at 2am-​4am in the morning blasting his music as if everyone in the entire apartment complex wants to hear that shit.
Also, the customer service in the main office is extremely unprofessional/​horrible/​rude/​any other negative word that you can think of! Why work in the customer service field if you don’t understand how to treat your customers? Idiots.
They send you notices saying you have 3 days to pay your rent or you will be evicted, when in fact you paid it 3 days prior to the due date. They charge you $ 50 late fee claiming that you paid your rent late from the previous month when you always pay on time. Sketchy.
BEWARE…

I rented a studio apartment last year. I loved my studio. I had no problems at all. My neighbor’s were quiet. .actually I never saw any of them. One time I saw a guy in the hallway though. I think maybe we all had different schedules *shrugs*. this apartment is not a luxury place but its quaint and chill. The only problem or thing I didnt like is that they don’t pay for any utilities at all. Besides that they are ok.

I have lived in the complex for about 2 years now. The staff is friendly and the property is kept up nicely, the pools are kept very clean. It’s for the most part a quiet setting although the turkeys can be present, as this is just an area demographic.
The rent is very reasonable for the area and property, as there are a few upgrades that could be and may be done to make living here even better in the future.
The old aluminum windows are super outdated, and rattle to no end on a windy night, the counter tops are painted wood instead of maybe a Formica. Or something more durable for its use… But overall, I do like it here, it’s a convenient location, and proves to be a very serene setting for the most part.

I was in the process of getting an apartment here, but I canceled at the last minute due to things I started hearing. Supposedly dudes break into peoples holmes over there and steal cars too. I actually heard of someone getting killed over in those apartments too. Even though the woman that worked with me was very nice, I didn’t feel right about these apartments.

NOT WORTH IT!
The day I filled out my rental application there a woman came in to tell the management that she was not renewing her lease and a man came in claiming he had been overcharged rent. I should have seen the signs!
I don’t live here and do not plan on moving after the horrible time I have had with management.
–My phone calls are not returned.
–A process that I was told would take a maximum four days has taken MUCH longer.
–Three times now I have been promised forms that they never sent
–They sent the wrong documents to my place of employment and have yet to get it right
–They slid in details at the last minute such as if you move in after the 1^st of the month you have to pay both the 1^st and 2^nd months rent on top of everything else.
I could go on. This place is simply out of control, and I’m not even that picky! So, yeah, boo to this place.