Best Buy

Have always had a good experience at this BBY. I know some people complain about having to wait for an employee for assistance but I kind of expect it when I go on a weekend during their rush hours. I prefer to go during the week and no wait at all. Can’t speak for all the employees but the ones that I have dealt with seemed knowledgeable.

Is there a «no stars» option? I went in today to pick up a TV I had purchased online for in-​store pick up. It was quiet in there — not many customers (now I know why). I picked up my TV. The entire time, Joshua, the «guard» in the yellow shirt at the front of the store watched the transaction. Saw me pick up the TV box. Now, the box itself isn’t heavy, but it’s awkward. I didn’t have my receipt ready and I realize it’s store policy for Best Buy to scribble on it (I’d already proven my identity and given my ID in customer service, so I didn’t think about it, really). So I get to the door and he stops me and without offering to assist, makes me put the TV down and show him the receipt. Again, I know it’s policy, but an offer for a hand woulda been nice. Instead, he watched me like a hawk as I put it down (I personally think he enjoyed the «power» he got to wield). I was not happy and I told him so. Joshua did his scribbly-​scribbly and I picked up the box and left. As I was leaving, he told me, «Happy Halloween!» and as I walked out the doors, «It looks like you have your costume on already!» No customer deserves that. If he was busy and hadn’t seen my entire transaction, I would have understood. But he was only a few feet away and could have helped me. It would have been the right customer service thing to do.

We shop here so much they know my husband by name. The staff is always friendly and very helpful. If I need something and one doesn’t know, they find someone immediately. I recently purchased my a television as a birthday gift for my husband and we had some issues with it. I returned it and had it replaced very quickly. I feel like I am a valued customer and I appreciate that. You guys rock!!!

Was approached quickly and offered assistance. One of the employees brought me to the section I was looking for and offered his opinion when asked. Very helpful.

I came in looking for a external hard drive for my computer, the guy I wound up talking to was really helpful and was able to answer all my questions. It was clean and cool which was nice since it was 85+ degrees outside and the AC in my car doesn’t work. The bathroom was clean as well and they get props for having I 4 – 5 stalls in the men’s bathroom which is almost unheard of especially in a store the size that this best buy is. I’ve never had a bad experience here and plan on continuing to come back for all my future needs.

The worst experience I’ve ever had at a store in my life. The manager insulted and then mocked me — following me to the exit door making faces and rude comments. I had been a Best Buy loyalist for decades but I will never step in one ever again.

I was looking to purchase a new 65 inch smart TV. So I went on line and did my homework. After days of searching and trying to make my mind up. I decided to take a drive to my local bestbuy.
As soon as I went in to the TV section, one of there employees asking me if I needed help. Great I will take any advice when it come to purchasing an electronic device. As the employee was going to speak to his manager, another worker that was walking by also ask me if she could help. Great customer service.
When I deside to make another electronic purchace, like a sound bar or even update my laptop to a notebook. I will still go online to do my home work. But I will also be going to Bestbuy to quiz ther employees
Bottom line, the have the best prices on the lates technology and ther employees are super helpful.

Went here because my phone was messed up. This but Neiko helped me. WOW WHAT A GREAT DUDE!!! He cleaned up my phone, and took about a hour with me. What great customer service. Thanks NEIKO YR AWSOME.

This is the Best Buy closest to me, so I’ve made a lot of purchases here. For example, I purchased a dSLR camera here a few years ago. I also bought the otterbox case for my iPhone here. It’s my go-​to for my electronics needs and I’ve been coming here since I was quite young.
I came to Best Buy today because I wanted to try out laptops in person, using the real devices as opposed to just buying online. The keyboard is a really important feature to me, so I want to make sure I buy a laptop that provides comfortable, easy typing. The most recent MacBook Pro 13″ retina display was available to try, which I appreciated. However, the selection otherwise was very limited. When I was approached by people who work in the computer section, it became clear very quickly that they weren’t particularly competent. One guy had a total blank look on his face when I asked if they carried any Thinkpads. «Is that a… tablet?» he asked me. I asked some pretty general questions about screen-​brightness and nits. Clueless again. I am by no means a «computer person,» but I always do my research before making a big purchase. Therefore, I’ve become somewhat well-​versed in laptop lingo. I left the store today feeling like that would be enough to rise to the top of computer knowledge at this Best Buy.
I tried a few Lenovo models (including the new Yoga 3, one of the few new, state-​of-​the-​art devices on hand), but they only had one Thinkpad on the floor. I was surprised and disappointed they did not have the Dell XPS 13 on the floor either. In my eyes, the main purpose of Best Buy is having the opportunity to try different laptops, cameras, and other electronic devices. However, when the selection is small, you may as well just order online.
I’ll end my review on a positive note and say that the greeter/​guy who makes sure you didn’t steal anything is super friendly! It made me feel welcomed and not at all threatened/​intimidated.

This store is a joke.
The print cartridges are hardly stocked
the dvd section is a mess
and the video games section has no titles and is empty as well!
When you dont want help the employees are up your butt
when you do there’s no one.

«Fool me once, shame on you; fool me twice…»
But a third, fourth time? How many times have I given this place a chance? This place excels at giving terrible customer service, as in it goes out of its way to find ways to toss around the customer.
(Minus Jarrell; he is a great /​helpful employee — their only one it feels).
Okay, here is a run down of my shitty experiences with them:
1) Found a way out of giving me my reserved items I purchased months prior to their release (it was an Xbox one day one limited edition, they lost the pre-​order I made due to some technicality BS and told me I would have to wait in line at my chance of a regular one. WTF.)
2) You know the pre-​order goodies that games launch with? Like the T-​shirts? Well I guess when say… 50 customers pre-​order a videogame for its midnight release and 50 t-​shirts come in, 30 of them might go to their staff. Can’t believe I saw their entire staff at the midnight release of Destiny wearing the T-​shirt while telling customers they are out of them. Isn’t it for those whom pre-​ordered it?
3) Spent $ 150 on a Geek Squad warranty for a laptop only for them to find ways to not work on it /​fix it. It is the epitome of insurance… they find way after way to not fix your item which isn’t working that you bought insurance on. Geek Squad insurance… if there is one thing anyone takes from this review is that you need to decline that everytime they sell it to you.
Honestly I can’t believe how terrible this place is. 5 stars for setting an all time low. Go to GameStop
etc — just don’t shop /​spend $$ here.

I can’t believe all the employees in the store and no one can assist customers customer service for exchanges has a line with 10 customers and no one to help

This store has untrained workers led by an untrained manager. The Geek Squad do not really know a lot, just the basics and they messed my computer, lost programs and took all the programs out. One of their employees swore at me using the F word and when I asked to see the manager, the first thing he said, w/​o asking anything was that his employees were the best, they never did anything wrong etc etc. This manager came out from the back, he was obese, slovenly and smelled bad– A MANAGER… I have never gone back in that store and recommend all stay away.

Anthony from the geek squad was the most helpful person I’ve dealt with in any business. He went above and beyond to help me. This is my first Unilocal review and it’s because of his customer service. I’ve never been more grateful. Long story short my replacement phone was acting up and he did everything he could and I left a very happy customer. Thanks Anthony!

Had a really good experience buying a touchscreen laptop here. The staff was friendly and more than available to assist.

There were multiple wonderfully trained sales associates. Kevin was the main associate I dealt with. He was EXTREMELY professional, knowledgeable, and helpful. His other team mates whom I can’t remember their names but I think one of them was Marc or Marco and Esteban maybe? I really cant remember but they all were very helpful as well because I was having a hard time choosing between products. Kevin and his associates were great. Kevin convinced me to sign up for the best buy credit card and the computer went down but his manager or boss was there and she was very helpful as well. All the staff seemed to interact really well and there was a good sense of teamwork among them. I like to see that. All in all it was a great experience. Best Buy had the product I wanted and the color I wanted and the staff here were great and did not pressure me into purchasing anything I did not want. It was an awesome experience.
I also had a awesome customer service experience. I walked in, found the customer service desk, told them i did not like the tablet and that i did not want to exchange it. They returned it for me and gave me my receipt and it was so fast which was great! I did not even have to wait in line. This location has changed my outlook on best buy in general. The area around here is busy and the parking lot is always full but if you come here early enough you will be really surprised with how helpful everyone here is. We bought our phones here as well and bought the replacement plan and within a year we have both used the plan and have gotten new/​refurbished phones as well as new batteries. All the staff members in Geek Squad here are incredible as well as in phones and tablets.
To people reading the reviews on this business, beware of the bias. This location is not in a upscale neighborhood and this best buy is the closest to some customers who are not going to be happy at this best buy no matter what. It is located near a mall that most people will give a bad rap and that the area is not at a certain level. Ignore all that going in. Take some of these reviews with a grain of salt. Be fair to the businesses because some folks are just naturally biased or have an agenda. As always, i have no financial investment in writing this review nor do I gain anything. I love Unilocal and that is all this review is about!

Beware their 15 day return policy and mean-​spirited customer service people.
Losing my business over returning a $ 20 dollar phone case. I believe I’ve spent over 10K in your stores, but really it’s «OK».
Amazon truly understands customer service and will now get all of my business. Bye Best Buy!

You kick off your visit with difficult (shared with a very busy Jewel) parking lot. You make your way inside and usually manage to make it 5 – 7 minutes before you make eye contact with an employee that looks absolutely dead inside. Not one of them I have come across seems like they could care less, of course I have been there I had a college job at Circuit City and could tell you that the low paying, long hours, ridiculous customer environment is about as rewarding as a kick in the teeth.
So now youve made it to your section. So now you are provided with no answers. No one knows what does what or which is better than what… and good luck getting help with what you want.
This is a prime example of why online shopping is taking over and Best Buy only remains as a place I can pick something up and try it and go online to get answers and buy it for a better price.

Bad service; proven once and again. I don’t understand why they are so rude and unhelpful.
They gave me a hard time with a warranty some time ago. My camcorder charger stopped working and they refused to give me a replacement. First they said the company (Panasonic) did not cover it, but could not provide proof. After speaking to multiple «supervisors» I was finally given a universal charger which by the way didn’t fit my camcorder! After all that, I didn’t attempt to exchange it and bought one online.
Just today, I went to pick up an item I ordered online and they would not let me take it because it was paid with my husband’s Best Buy card even though the account was under my name. I was told that if my name was on the account’s «Friends and Family» list that I could take it. My sister, who was with me at the time, was under the «Friends and Family» list so I waited in line again but guess what? The second lady told me only my husband could pick it up! Ahhhh! Then she gave me the famous «there’s nothing I can do» before walking away –no manners whatsoever.
Ehh sticking to
and Ebay.

I love all Best Buys. They are just as expensive as the next place with you item, but they are never out of stock, my experience.
I purchased a hard case key-​board case for my iPad from BB and it is marvelously as it should for 100 yards. Brand Rocket Fish, bluetooth, full keyboard, small compact, complete protects pad inside, closes, open, stands identical to an laptop physical functions.
Riverside BB is pretty clean and I stop here on just about every Sunday, always forget to Unilocal-​in, before or after seeing my Barber, 6512 Cermack Road, Berwyn, ask for Chino. The store is clean, large like most surburb BBs. Staff same as all BBs you have to track them down to get assistance, they really do not want to be asked any questions cause they really do not know the answers, my experiences. However, this like my home based BB (water tower place) has more things for the I5 than Apple.
Don’t expect any assistance, but If you are in Riverside, Austin, Berwyn, Cicero, and the other hoods around there this BB has your every electronic need… No I do not work or have stock in BB. Thats sh*tty apple.
Montez G Up H— Down!
ONE!