Applebee’s

I called in curbside to go. I arrived and waited outside in my vehicle for my food. I was on my phone and did not realize how long I had been waiting. I went inside to find out where was my food. I was informed that they had no one running curbside today and I had to go to the bar and get my food. I went to the bar and informed the bartender why I was there. She informed me that there cameras do not work so customers have to come inside to get there food. This is unacceptable. How am I or customers suppose to know that they must come inside?

Applebee’s… What do you expect, it’s a chain.
We sat at the bar because I didn’t want to get sat next to some loud mouthed middle aged woman that rambled on about her day like Teresa Caputo on Long Island Medium.
The bartender took good care of us. Appetizer came out 2 minutes before the entrées. We rolled with it. The Mac and cheese with chicken tenders wasn’t anything special, but that’s okay.
If you are ordering from the 2 for $ 20 or 2 for $ 25 you can mix and match items for $ 22.50.
Happy hour is 3 – 6 Monday-​Friday.
Half prized appetizers and select beverages after 9pm in the bar area.
If you have a large party, you can call ahead, but they do not take reservations.

I felt terrible for my waitress. She was absolutely trying her best to do her job. The manager who was standing around the bar area most of the night didn’t lift a finger to help the poor lady. Not once did he come ask our large party and ask how our meal was and the kitchen service was disgraceful .we got cold artichoke dip and the bowl was half empty. I asked them to warm it up, they microwaved it and brought it out 15 mins later. We were there 2 ½ hours. they had no clue what they were doing in that place. My friend ordered a meal and had to ask for more of the red potato because they only served her 4 pieces. Not to mention we didn’t get plates for our appetizers and it took a long time to get them or anything else.

Service was good, food came out pretty quick and was very good. Receptionist was very friendly and funny. Did a good job. Good lunch spot if your in Henrietta.

The service here is awful. The food is mediocre and will probably come to you wrong and about an hour after you oder it.

Wedge salad is really good, but it would be better if it was added as a regular salad not as a side.
Service was slow, but entertaining.

Nathan was a FANTASTIC server!!! Ordered the lunch ½ and ½ special at 12pm. Enjoyed the fiesta chopped chicken salad and shrimp pasta dish.
Unfortunately the food took FOREVER to come out. We didn’t leave till 1:30… So much for an hour lunch break.

We have been here many times and always get Car-​side to go. Usually We have the Delta Sonic coupons for the beginning of the year — otherwise we probably wouldn’t go. We really like the saucy boneless wings, chicken won-​ton tacos and pretzels with beer cheese dip. Heads up the beer cheese dip is quite salty so I your sensitive to that — it will not be your thing. The burgers are pretty good and the salads are also tasty. Food is def ⁴⁄₄.
The service if where they lose stars. We come to expect to have our order wrong in some way 75% of the time — we just expect it now. We try to check it before leaving but without fail they forgot our desert at recent visit and it was freezing and snowing out and didn’t want to drive back to get it. Manager offered to mail gift cert — which is nice but haven’t received it yet.

Applebee’s should be everyone’s guilty pleasure. Now i don’t write this review thinking that I am going to a high-​end restaurant here, I write it to show you some of the best features the restaurant has to offer. Applebees’s does not sugar coat what it does, I mean your getting frozen food for the most part (heck at least they own up to it). When i dine at Applebee’s, I feel like I am getting an advanced t.v. dinner. In fact most of their kitchen is made up of microwaves, instead of grill space. Still I do enjoy the food and drinks on a campy night out, and lunch here with co-​workers. Now there service always seems to be a HUGE problem here, a big hit or miss when you come in. I believe the servers get overwhelmed, and there is not any structure in the order sometimes. Again, it is another restaurant that is using the tablet system. This one has a «will call» button to alert the server to your table. You can also cash out your meal with a credit card at the end of the night. These tablets do seem to take away from the inter-​personnel dining experience between the server, and you. Applebee’s always continues to change its concept, and that also speaks for their menu. The 2 for 20 menu is a HUGE hit, with a variety of choices to choose from (includes appetizer, and 2 entrees). Combine that with some awesome bar drinks, and Applebee’s should fill that instant craving.
BAR DRINKS: I have start off that Applebees has an AMAZING happy hour, and they always mix it up every night out of the week. WINE WEDNESDAY is the BEST, with half off ALL bottles of wine (that is a steal), I also love all their selection of draft beers, and a tall glass is REALLY tall (so you get your beers worth). Applebee’s Bahama Mama really takes you to a tropical paradise. It has malibu coconut rum, crème de banana liqueur, pineapple juice, orange juice and grenadine. Applebee’s Mud Slide is one of the best mud slides I have had in ages. It is blended with Kahlúa, vanilla ice cream, chocolate syrup and whipped cream. Can we say «Lets get dirty!», and that Mudslide will do the trick.
APPETIZERS: Hello, the world famous Boneless Wings! Applebee’s has the BEST boneless wings anywhere around the Rochester area. Drizzled with a tangy honey bbq sauce, or spicy sweet Asian chili. They are addicting little bite sized chicken bites. Next must have is the Grilled Chicken Won-​Ton Tacos, you know the ones that look like a really tall tower of deliciousness. The chicken is spicy stuffed inside these light won-​ton shells, with slaw and cilantro.
ENTREES: All there sizzling entrees taste great, and are there best entrees to eat here. The Bourbon Street Chicken and Shrimp, is my top sizzling combination. It has a heavily Cajun-​seasoned chicken breast that is grilled. Sometimes too over-​seasoned that it can blacken a little. It is served on a sizzling skillet with blackened seasoned shrimp, garlic and thyme. They put way too much pepper on the shrimp that it could be hard to eat sometimes, especially for my mom. Comes with a side of fried red potatoes which were seasoned nicely, and sautéed onions & mushrooms. You NEEDED the onions and mushrooms to eat with the chicken all together, cause eating them separate will not work with this dish. HEALTHY ALERT! When I am on my gym kick, the Thai Shrimp Salad is the way to go. It has fresh edamame, almonds and a Thai oriental salad blend that is tossed in a chili lime vinaigrette. It is then topped with juicy shrimp, wonton strips, peanut sauce and fresh cilantro. BOA YEAH 390 CALORIES!!! This is huge filling salad, and the Thai flavors taste amazing mixed together in it.
DESSERT: The Chocolate Chip Cookie Sundae really makes you feel like your the cookie monster. A sundae built for the whole table! A huge, warm chocolate chunk cookie topped with vanilla ice cream, hot fudge, OREO cookie pieces and whipped cream. Impress your date, by giving them a piece of your cookie!
Overall: Guilty Pleasure, Microwaves, Boneless Wings, Hit or Miss Service, Great Happy Hours, Sizzling Skillets, Thai Salad, and the Chocolate Chip Cookie… I will be back.

Let me just first clarify that this review is based on the experience I had at this particular franchise.
Firstly — they sat us in a section where the waitress was on a break. Understandable and we overlooked that part despite waiting for 10 mins for a water to be served. It was a rather busy night and the restaurant looked pretty packed.
Secondly — When the waitress came back, she looked in a rather disgruntled mood, which carried over to our service. Now me being a vegetarian, I couldn’t find a single thing on the menu for myself except the normal Caesar’s salad. That’s okay. My problem arose when this ill-​mannered, pissed off waitress just dismissed me when I asked if there was anything at all that was vegetarian apart from the salad. Now I do not know how things usually work at Applebees, but for me, as a customer a restaurant is only as good as the service they provide and how good they are at accommodating a customer’s request. Mind you, I did not lose my cool or was even the slightest bit angry. I just calmly asked, «Can the chef put together a sandwich maybe? Just lettuce, onion, tomato would be fine.»
The waitress, being in a bad mood, lost HER cool and passive-​aggressively said, «Sorry we do not substitute.» We calmly asked for the check for the one soda we’d ordered and left.
Poor service, poor staff and the worst kind of customer service I’ve ever experienced.
I’m a pretty easy going guy and I would’ve even ordered the salad (knowing very well the limitations of my diet choice) but the fact that they even refused to put together a simple sandwich for me just made me unhappy as a customer.
The 1 star is also a little much for me, but I can’t go lower.

This time I had a better experience. Our server was very busy but did a great job. The food came out in a timely manner and tasted great. The table of 16 next to us was slightly annoying but it is a restaurant… it happens. I will stop by again.

Went to Applebee’s tonight (Saturday ¹⁄₁₇) at about 5:30pm with family & friends and were told 25 minutes wait time, which is not unusual for a Saturday night.
However, we waited 45 minutes and were told at that time that the wait would be an additional hour to be seated. People that were waiting were leaving as fast as customers were coming in the door. The hostess stated the issue was the kitchen and that it was severely backed up She actually started referring customers to other local restaurants. This experience totally ruined our evening!

Came here for a special pancake breakfast event with the RH girls youth soccer teams. The service was done by the girls so I can’t rate that for the restaurant but the pancakes were delicious!

Came here with a friend at around 8 on a Tuesday night, it wasn’t crowded but there were a few people there. We were seated right away, and our waitress came over rather quickly.
They had gotten their new tablet system in that day, which I guess was pretty cool. With it you’re able to order appetizers and desserts and also drink refills. Why you can’t order an actual meal on it is beyond me. There’s also a call button for the waitress, and if you’re using a credit card you can pay using the tablet. Oh yeah, there’s also the option to play games on it, but it costs 99 cents to unlock them.
Our orders were taken pretty quickly, but it seemed to take forever to get our food. The restaurant itself was freezing, to the point where I had to run it to the car to get a hoody. The staff seemed bored, and a lot of them were just hanging around. Our waitress seemed pretty disinterested with the whole thing. I get that it’s slow, but at least make the customers you do have think you care.
Our food was hot and tasted good though, which is what really matters when it comes to dinner I guess.

This place totally up holds everything that chain restaurants represent. Poor management, poor food, poor service. We went here Friday night for my fathers birthday, not too long a wait considering we had a party of 7 people. The primary reason we went to Applebee’s was because they have a weight watchers menu and sever people in the group had points to count or however that works. Our waitress started off nice enough but the service went down hill quickly. Food was brought out after about ¹⁵⁄₂₀ minutes, except that 3 out of 7 dishes were wrong in some way and only 1 person was really happy with their food. I had gotten the sauce of my dish on the side, they forgot it but said it would be right out. No big deal, except it took 3 more request including speaking with a manager and about another 20 minutes to get said sauce. The two fish fries were over battered but the people ate them anyway and both steaks that were ordered came out wrong. My mother didn’t care but my sister had to wait over 20 minutes to get the correct steak. The manager who came over didn’t care, didn’t apologize, the server half heatedly offered half off a dessert for the 7 of us lol. We just were eager to leave, skip this place over and keep your money local people!

I am giving this place two stars because the service was excellent.
But the food was atrocious! I had the provalone-​stuffed meatballs and I know they were frozen, which is fine, but they tasted very flat and nasty, like cheap meat and they were spongy and paste-​like.
My husband had the sirloin steak and it despite the fact it was cooked medium rare, like ordered, was like salty shoe leather.
We went home and drank a gallon of water each.
Skip this restaurant!