Raymour and Flanigan Furniture

Bad customer service. Was promised for two weeks that a few bar stools would come in in a couple of days. When I finally picked up the chairs after numerous promises (and me going back to the store three times to supposedly pick them up), two of the spindles were missing in one chair and now I have to return them all.
Stay away from this place! It is obvious they do not care about the customer or the integrity of the furniture they sell. That’s just bad business.

This isn’t my first rodeo with bad service with this place. The first was yearrrrs ago. This fine day I went to look at some living room furniture with money in hand ready to buy. They have some decent stuff here but the customer service is so terrible I don’t care if they had the perfect piece for a great price, I’d still go elsewhere.
Upon walking in the guy says «Can I help you look for anything?»
Me: «just looking for right now thank you»
Guy: «ok» walks away
I was in there about 30 min without anyone asking if I needed help or had questions. There were about 8 people working and one guy was on his cell talking to a friend another girl was sitting on a couch playing games on her phone.
As I was headed to the door the guy who greeted me says «find anything?» .I said I did but wondered if it came in another size. He said it didn’t and said he could show me one like it. He brings me to another couch that looks nothing like the one I was looking at and was about $ 3,000 more expensive. I told him it really wasn’t the style I was looking for. He says «ok well sorry» then walks away.
I think I might of perhaps seen a glimpse of the twilight zone. After this trip I will never return. Get it together R&F

Terrible customer service. Good prices here but if you find a good price, take it somewhere else with better customer service and get them to price match.
Bought a mattress here on a holiday weekend and was promised delivery by salesperson Morris on the actual Memorial day. Guess what? They don’t deliver on Memorial Day and they don’t call to tell you that either.
Returned the mattress and went to City Mattress. Got a better deal with the Raymour price.
Will give Raymour credit that the return was easy. they just didn’t give a dang that we were displeased. Not going to spend the next decade on a bed that made me angry though.

I have a love hate relationship with this furniture store which has led to an average rating.
First off, Henrietta is the better of the two locations in Rochester. They have a much larger showroom and a large clearance center attached. Depending on the brand, Raymour & Flanigan seems to have fairly decent furniture.
Over the past fifteen years we have purchased a variety of furniture including a couple of mattresses /​box springs, bed set, night stands, a loveseat and two separate couch sets. I feel that it is worth noting that many of the older pieces have held up much better than the recent purchases.
Over the holiday weekend, we decided to grab a new loveseat for the master bedroom and two accent tables. It was a spontaneous purchase, but I was happy to find a loveseat that was an exact match to our new tufted headboard.
Quite frankly, the low rating here for R&F is completely warranted. Customer service sucks! We have had very bad experiences dealing with sales people. Like any furniture store, as soon as you enter, they size you up and hound you for a sale throughout the store. This makes for a very unpleasant shopping experience. Most recently, this weekend, the saleswoman was completely unprofessional which led me to reconsider purchasing from her, but we went forward anyway due to the holiday sale.
On the brighter side, they do have a little of everything. So that’s one bonus point for R&F. It’s worth checking out along with other major contenders in the area, but if you decide to purchase, just beware.

This store has HORRIBLE customer service.
My mom and I went in to look for furniture Memorial Day weekend, after purchasing furniture from them several times in the past, and I was appalled by their awful customer service. When we walked in we asked the salesperson (Lauren) if they were running any sales for Memorial Day weekend and she said. «It’s a holiday weekend, of course we are!». I asked her what the sale was and she gave me some roundabout response of, «well it depends on how much you spend». Ok??? We started looking at Mattresses and she asked if we had a price range in mind. We didn’t, but we told her we saw one at the clearance center next door that was on sale for $ 699. Once she realized we weren’t about to spend $ 3000 on a mattress, she directed us over to the «low end» mattress that were «more within our budget». Um. we never gave you a budget, we just told you what we saw next door. She feigned interest while showing us 2 options before we decided we’d rather just look around by ourselves. Again, I asked her about the sale so we could let her know what we might be interested in, and received the same canned response, this time with attitude. Oh, but she made sure to remind us she worked on commission so to come find her when we decided. Yeah, I’ll get right on that. I told her we did not need her assistance at this point, so we would come find her when we wanted more info about the secret sale.
Luckily she picked up on my dissatisfaction with her, because a few minutes later a really nice salesman (Jim) came over to help us out. We ended up picking out over $ 6000 worth of furniture with him, but when we sat down with him to price everything out guess what the secret sale was: Sticker price (for everything). After wasting a good 3 hours of our time, being lied to about a non-​existent sale, and receiving some of the worst customer service I’ve ever experienced (from Lauren, not Jim) its safe to say I will definitely not be purchasing from them again. :)

We’ve been in here a couple times, as well as the Greece location once, to check out the mattresses. It was always a «when we get the bed» situation, and I’m not really a fan of the traditional chunky wood beds so I’ve been holding out for a few reasons to make a giant online order from Ikea (oh how I miss living near an Ikea…). I had finally placed the order and so it meant it was finally time to get the new, larger mattress. We knew we wanted a firm mattress because we have a featherbed to top it with (seriously, the way to go — you can’t replace the pillowtop but we can easily fluff/​wash/​replace the featherbed as needed). Most of our time was spent deciding between three options, all within reasonable price ranges. The salesman eluded to possibly price adjustments on some mattresses, but others have «set manufacturer pricing». He pointed out that with those, he is able to make the financing (interest free) a longer term because he isn’t able to adjust the price. While I’m sure he felt he was doing us a favor, all I heard was «Some of our prices are inflated and I will maybe give you a break if I feel like it». We went with a «set» mattress because, frankly, I liked it. Plus it came with a 20 year warranty… I’ve heard these warranties aren’t easily honored, but lets hope it never comes to that. Our salesman seemed knowledgable on the warranty stipulations and answered my questions quickly and to my satisfaction… though I’m always suspicious and part of me assumes he’s making it all up. Hopefully we made the right choice and will never have to find out.
While we were deciding between our three favorites (which were, thankfully, all in the same section), my 3 year old was happily helping us test out the motion transference of each mattress. By this I mean he was jumping on the beds. Hardcore. Like, fancy hotel room with free candy in the mini bar jumping. I had taken his shoes off so he didn’t do any damage because frankly, I wanted to see what it felt like to have 30 pounds of bouncing energy next to me. If a bed can’t handle him for 15 minutes, why would I want to take it home where he’s going to be attacking it for the next 5 years (not to mention actual use). I don’t want to have to be gentle when getting to bed. Yes, I’m justifying what probably looked like my inability to control my child. It had been a long morning for him and I just wanted to keep him from a meltdown, preferring loud giggles of joy or cries of impatient anger. The salesman we were working with didn’t flinch. I would even guess he enjoyed seeing a kid have so much fun, but that was probably just because we were a rather solid sell on a king mattress during a slower day (there were maybe 3 other sets of customers in the whole store). I’m guessing they make commission, either way he was pleasant to work with.
Once we made our final choice, my husband worked out the delivery and such with the salesman at their financing counter. My son and I proceeded to try out sofas. Yes, more bouncing. Not as flagrant as the beds, but enough to assure we will never buy actual furniture from here. Every single couch I sat on (probably a dozen or so) felt like I could break it if I plopped down too hard. I’m not huge (pregnant, but still only 140ish), and my son wasn’t being horribly abusive, either (still shoe free). Even without factoring in lifespan, none of the seating I tried out was substantially comfortable, either reminiscent of waiting room settees or over stuffed under supportive bachelor pad football day couches. Some of the sleeker chairs did catch my eye, but anything I would be excited to have in my living room wasn’t inviting and looks were not deceiving. (Edited to add: I’m not comparing the furniture here to that of my beloved aforementioned Ikea. Ikea is cheap, we all know that, no one expects it to be heirloom quality. The prices on some of the items in Raymour aren’t ridiculous, but everything is more expensive than Ikea and, as such, I would expect better quality. So I guess I am comparing.)
I’m not sure where to get good, quality, comfortable upholstered furniture in this area, but I’ll stick mattresses and maybe all-​wood items at Raymour.
Oh, and the mattress was delivered promptly the next day (included) by a couple of professionals that got it up the stairs and unwrapped within 5 minutes.

First, I want to say that the Henrietta location is far better than the Greece location. The salespeople care, they’re not rude, and they’re knowledgeable. However, my comments below will detail some of my experiences with both. (I bought three purchases from R&F. My first was in Greece. I was dissatisfied by the rude, mouthy, and uninformed salespeople, so I went to Henrietta.)
Avoid this place! It pains me to say this, because I really liked R&F before I shopped here. My experience (and that of others) completely turned my opinion around. The sales and service department are extremely rude and helpless in Greece. Henrietta’s a little better, but even the corporate service desk can be unhelpful. Sometimes they’ll tell you they’ll do something and then not following through. It took 6 months to get their attention to service my many purchases. Many of my products arrived damaged, defective, and on a couple occasions, incorrect. Further, all their sales and coupons mean nothing when you walk in the door. They will go unacknowledged. They are very unwilling or unable to assume responsibility for any problems you may have on their behalf. And to top this off, they damaged my walls upon delivery of some furniture, which also marked up my furniture.
I would certainly recommend people to browse their furniture selection, but do not purchase from them. Buy straight from the manufacturer. It will save you a lot of time, money, and hassle. If you like something you see, contact the manufacturer. R&F will likely rename the merchandise to make it difficult for you to find elsewhere and also so they don’t have to price match. You’ll likely be able to find the same furniture down the street or online, and for a much better price, and WAY better service. They’ll also likely have more options, such as colors, fabrics, shapes, sizes, etc.
Again, I purchased from Greece and Henrietta. Henrietta’s store is a far better place to do business, and I would highly recommend you go to then instead of Greece, but corporate will give you a hard time regardless of where you purchased.
I’m giving this place a 2 star instead of 1 because I actually liked my salespeople. If you want the real story, look at my review of the Greece location. I’m also giving it 2 stars because it’s better managed than the Greece location. Still, I had many issues with my purchases and furniture. Remember, check out my Greece review of that branch for the whole story.

My husband and I purchased a mattress and box spring several months back at Raymour and Flanigan and absolutely love it and have no complaints. They delivered the set in three days as promised for no extra fee and 45 minutes away to our home. We will absolutely be shopping here again!

Worst place to buy. I gave them my info to hold a sofa. Then I decided to go another route, they still went ahead and opened a charge account in my name without my approval. The biggest scum of the earth work there.

Meh.
Raymour & Flanigan aka Paymore and Shenanigans. What a rip off! My Cindy Crawford sectional looks like shit after only a few months of use. And I do not have children. I wish I would have shopped around before my purchase.
Avoid.

Horrible! I recently bought a nice living room couch from them. When the couch had finally arrived, I had gotten so excited until I found out that there were unexpected guests living in the couch. Eww! There were bugs inside. For the extreme price that I paid, I never thought that I had to pay extra for steam cleaning. The sales representative was pushy and unhelpful. As soon as they get their commission, they don’t care about their customers.

Raymour & Flanigan is NOT good!!! They have mostly very mediocre brands, mediocre quality, salespeople that know nothing but to push you into any & all unwanted transactions. Go instead to REALLY Quality Retailers, with very high quality products that use real solid wood instead of sawdust board, Cancer-​causing glues & off-​gasing urethane foams, fibreboard & cardboard.
These are much better retailers with safer & much better quality products to have in your home: Arhaus Furniture, Ethan Allen, The Pottery Barn, Bayles, Stickley & Anthropologie at Eastview Mall!!!