Shui Asian Fusion

Just ordered from Shui for the first time and will definitely be ordering again very soon. Delivery was quick (about 30 minutes) and the driver was very nice. I ordered the Panang Curry with chicken and there aren’t enough words to describe how amazing it is. Perfect amount of spice, did not skimp on the chicken, and you definitely get more than what you pay for. I will probably have enough to last 3 or 4 additional meals. I can’t wait to try more of their dishes!

Food is interesting, not nearly close to authentic Thai food but do make it more bearable than some of these other places. I have always gotten pad Thai from them. Delivery was always fast when I lived on Liberty pole, haven’t stopped by since a week ago in months, same quality, can’t really expect a wow factor but food was still good.

The food is average. I consider it one step above quick Chinese takeout. However I am ENRAGED at the service and our delivery driver. 15 minutes after delivering our food to my girlfriend, she receives a text from the driver! «Hey, I was the driver you look familiar.» Not only that but after we told him to kick rocks (with a few added expletives) he responded defensively with aggression. He knows where I live! He has her full name and now her cellphone number. In what world do we live in? We felt violated. When I called the owner James, he laughed. I’m not sure if he laughed because my girlfriend and I are homosexuals and he found that amusing, but it only added to our rage. After I explained to him what the consequences are, he said he would terminate the driver. However, after I posted about this on Facebook – TWO other girls came out and said they had similar experiences from the same restaurant. I will attach the screenshot. Horrible horrible horrible, never order from this restaurant and never trust them with any of your information.

Had my hopes up given the generally positive reviews. One of the worst meals I’ve had in a long time. Fried tofu was way overcooked, with a sauce that didn’t add anything. Seafood was rubbery and ended up in the trash.

So I’ve been a regular customer for about a year now. I absolutely love the thai basil fried rice amongst many other dishes I have tried there. The prices are good and the portions are large. For a time I probably frequented this place at least twice a week.
However, I took some time off from Shui and decided to order some takeout last night. I was pretty excited to have my delicious thai food once again, but instead was very disappointed.
In the delivery order I specifically said to go to the side door as the front door is not our entrance to the apartment. They showed up at the front door, ok no huge deal but then I asked if my chopsticks I also asked for were in there (this is the only asian restaurant that doesn’t provide them unless requested.) The delivery person, who I’m assuming was new, stuck his hand into my bag of food and begun searching for the missing chopsticks. I said that was enough and took my food inside.
GT chicken was not crispy as per usual but instead very rubbery. My shrimp thai basil fried rice has only a few shrimp and I ask for it extra spicy. Instead of cooking the spices into it like they have the last 20 times, they just gave me a little ramekin of spices for me to sprinkle in there. None of this was consistent with what I’m accustomed to. I expect my food to be made fresh and if I want some spice thrown in there, it should be cooked in.
I will still order from Shui and give them another chance, I’m really hoping this was a fluke!
P. S. Stop wasting paper and menus by stapling them to every bag, if we are ordering through grubhub we clearly have your menu.

Definitely my go-​to when ordering Asian cuisine. Convenient, decent price, good service. If the location was more central to the downtown attractions, the restaurant would have more sit-​down customers.

We get this place for delivery about twice a month. They have an extensive menu with great vegetarian options. The food always arrives quickly, hot, and the drivers are always super friendly. Prices are reasonable and portions are bountiful. The free fried bananas make a fantastic dessert. This place is hands down my go to for delivery. They do not disappoint!

Review based on delivery only.
Decent food, agree not the most authentic Thai or Chinese variations but good for lazy night take out.
Why two stars? Placed an order for TWO Po Pia (4 pieces total) but only received one order (2 pieces). I called for a refund and whomever answered the call agreed. Easy enough. Then I received a call from the stated manager who insisted they delivered two orders. I’m more than willing to pay for food I receive but am very peeved to pay for food I did not get. And for the manager to argue with me? Never again will order or visit.
Oh, and they didn’t forget to charge me for extra white rice. Good thing.

I would like to start off that service and the staff are always polite. If this review was solely based on that premise I would give 5 stars.
With that being said… I have ordered there at least a dozen times. I know I know… why so often?! Right? Ha… it won’t happen again.
The first 3 times the food was unbelievable. The next 9x it has been inconsistent, once cold… once they forgot my soda… but the inconsistency is the most important factor here.
I ordered again last night coconut noodles with chicken and broccoli… and was very bland. Peppers where prepped horribly and appeared old. I asked for broccoli instead of shrimp and get one piece of broccoli. Never knew broccoli shot up in price like that.
I’ve given the owner plenty of chances and have tried most dishes there… and I’m a huge Thai food fan…
Sorry shui… I would have been a great customer

As an asian person, I have got to admit this place was pretty decent for Rochester.
The Pad Thai was pretty good, a little on the sweet side but passable. Noodles were perfectly al dente and there was a good amount of protein. Although it’s claimed to be a tiny bit spicy I did not detect any spice at all, and I’m already squeamish with a dab of sriracha.
Currys apparently were good too.
Their coconut mango sticky rice was disappointing though. The rice was a little starchy and not that authentic. Oh well at least their food is decent.
And great for those nights when you don’t want to cook– minimum order for delivery is only like $ 10.

Good food, a little pricier than typical Chinese food but worth it. The jasmine rice is not my favorite and that’s the only kind they offer but it’s not terrible.

After reading all these reviews, we thought it was a good idea to try this place… very bad choice. The food was mediocre, no atmosphere whatsoever… the complete opposite to what we thought it would be. The only plus of this restaurant is the inexpensive prices, but it pretty much matches what you get. Save your time and money and don’t come here… it’s a hole in the wall.

I’ve ordered from here twice now. The first time they delivered extra food then called and asked us to give it back. We didn’t eat any of the extra food but we did open it because it was in with our order. The delivery person actually came back and picked up the food. It was so awkward. We informed them that we did open it and still they wanted it back.
The second time I ordered online and they just never bothered to deliver anything. I called the restaurant for over half an hour, after waiting an hour for the order to be delivered, and all I got was a busy signal. Needless to say there won’t be a third time.

Edible, but far away from being able to call that Thai
I’ve had Po Pia, Tom Kha Kai, Poh Teak, Bamee Siam, Moo Yang Takrai, and Fried Banana. I am a Thai who was born and spent ²⁴⁄₂₈ years of my life there. I was pretty excited about the menu because they have a lot that doesn’t sounds generic, so it could have been authentic. That was my hope. The food was far away from being Thai. Matter fact, it’s even worse than The King and I (which is run by Chinese crew). Tom Kha, for instance, they should have used fresh chili peppers, not hot oil (which is used in Chinese cuisine). Poh Teak is a soup that suppose to taste like Tom Yum can use lots more herbs (Kafir lime leaves, Galangal, lemon grass). It instead tasted like a clear chicken soup. Definitely was a two stars. Servers are actually nice and pleasant though.
Let just please don’t call that Thai food. I’m not even picky, but it really bugs me! I don’t think I’d go back, sorry.

I had the shrimp pad thai and Tom Kha Gai soup. That soup… dear lord it was one of the best soups I’ve ever had! Spicy, creamy, coconutty deliciousness. That’s my summation. The pad thai could use some more peanut sauce, it was a little dry. Overall a win!

I ordered dinner this past Friday through GrubHub. Delivery time was about 1 hour, not unreasonable for a Friday night.
I wanted to try a few different dishes that I am familiar with to compare to some other Asian/​Chinese/​Thai food that I have tried in the past.
I ordered the shrimp pad Thai for $ 8.95 — not a bad price but there was very little sauce and it was relatively bland. I am used to a much more pronounced flavor which is what I love about Pad Thai. There were approximately 8 small shrimp and very little bean sprouts and peanuts. It was mostly noodles that were stuck together and dry. I was missing something — although the line did make it a little better. Not the worst I have ever tasted but The King & I, Esan & Pattaya all have them beat.
My girlfriend ordered from the Chinese menu — shrimp with sesame sauce. The shrimp were not very well cleaned (I have found this a lot in breaded shrimp so not out of the ordinary) and the breading was limp and not crisp. I believe this was a result of condensation on the inside of the plastic container — it could possibly be better when served fresh. The serving size seemed small to me for $ 10.95 and she said the rice didn’t taste like jasmine rice to her.
I also ordered the Tom Kha Gai and specifically requested to have it mild. It was inedible as far as I am concerned. It was out of control spicy — probably a 9 on a scale of 1 – 10. It was separated and basically looked like a container of chili oil with a very small layer of coconut milk on the bottom with 2 small strips of soggy chicken and no veggies or ginger. I mixed/​shook it several times trying to make it better to no avail.
We also ordered the fried banana for dessert — it was soggy, a strange color and the sauce that comes with it came spilled all over the bag. The description did not match the menu either. It was 1 small egg roll wrapper cut in half and fried with a ½ of a banana inside.
The only bright spot of the meal was the Pla Muok Tod (fried breaded calamari strips) — the calamari was fresh and tender and the dipping sauce was tasty (although I’m pretty sure it came out of a jar because I have the same thing in my fridge) the breading was soggy but again I’m sure that was because of the plastic container it was served in. I think that would be delicious fresh.
Overall this meal was not worth the $ 50 I shelled out for it and I probably wouldn’t give it another chance. I’ll stick Stick to The King & I for Thai, Sea for Vietnamese and I’ll leave fusion for another time.

Just ordered from here, and wanted to make sure i put in a review.
First: Grubhub wouldn’t let me order for delivery, but after calling, he said I was within the delivery radius, so he set me up! This is *much* appreciated! (especially living in Irondequoit where delivery options are limited)
I had the tom kha gai soup, which is one of my favorites. This was more red of a soup than I usually see, but on tasting, it was just spicier, with the rich notes of ginger and lemongrass, and I actually appreciate that those elements aren’t all fished out of the finished soup!
The little dumplings? perfect. they’re more like little purses of flavor, my shrimp were intact, rather than a mushed together ball.
Also, the sweetened coconut rice with mango — you get such a large portion for such a cheap price!
To the other reviewers of Thai cuisine, each touting their particular affinities and expectations based on their previous interactions with Thai cuisine — I take most reviews of Thai food in upstate new york with a grain of salt because what the majority seems to like is something more like Chinese take-​out, than Thai. I’m looking at the syrup-​y choices of Phuket, Pattaya, and King and I.
Most Thai dishes are meant to be customized to one’s individual liking, and I think it’s unfair to downplay anything for being not exactly the way you like it — In Thailand, noodle carts give you condiments to alter those flavors of a dish — the salt, the sweet, the sour, the spicy. When I order Thai, I expect to do this to mine as well. The loveliest thing about Shui is that it’s not a syrupy mess, and I took the coconut noodles, and adjusted them to my preference.
Finally, a Thai place outside of the NYC metro area that put a smile on my face!

I had lunch with hubby a few weeks ago. I was wanting to try the pineapple coconut Fried Rice with chicken and hubby went with Pahd Prik haeng. We ordered a side of Thai spring rolls, which were so fresh and crispy!
For my rice… OMG!!! So light and delicious with the hint of tropical fruits in every bite. Only problem for me I could have more coconut.
For hubby’s lunch… he was very pleased with everything. Spicy and fresh and plenty for leftovers.
The place: yes it might need a little more improvement and location might be awkward but close to people who work/​live downtown. I haven’t order delivery so I don’t know how fast they do it. The staff was very nice and courteous. He informed us that they are
looking forward to their liquor license.
And YES we will comeback!!!

I visited Shui a few weeks ago with a friend. Somehow, he heard about this new Asian fusion restaurant and we decided to check it out. One of our favorite restaurants in town is Chakara, a similarly Asian Fusion themed restaurant. We were hoping that Shui would be a good and closer alternative to the Fairport restaurant.
Shui is awkwardly situated just inside the Inner Loop along Main Street. It’s very easy to miss as the restaurant has no clear outer signage. It also looks like Shui’s location was a former fast food restaurant, which was a little disheartening initially. However, I was pleasantly surprised to find a nicely renovated interior.
We ordered the Beef Satay and Thai Spring Rolls to start. The beef was more on the well-​done side and ended up being a little chewy. The accompanying peanut sauce was good with just the right amount of sweetness. The Spring Rolls were the highlight of the meal for me. Tightly rolled and perfectly deep fried, they were delicious! Not one bit greasy either.
I also ordered the Green Papaya Salad which was a huge letdown. The papaya itself was okay, but the sugary dressing that came with it almost made the dish inedible. No amount of lime juice could cut the sweetness. Shui would be better off using ¼ of the sugar or maybe even leaving it out altogether, It was also missing a depth of flavor that I could not pinpoint. Maybe a little more fish sauce or chili?
For my main course, I ordered the Mee Gar-​Thi and my buddy got the Chicken Pad Thai. My dish was advertised as spicy Coconut noodles served with mixed vegetables, shrimp and chicken. It came recommended by the waiter. Unfortunately, this dish was also a disappointment.
It was more edible than the papaya salad, but still overbearingly sweet. I could not taste much coconut either, which also threw me off. The sweetness overpowered the taste of the individual elements, including the protein (shrimp and chicken) and also the vegetables (green & red peppers, onions, carrots and mushrooms).
The noodles were cooked nicely though with good springiness in each bite. There was also a good amount of heat to the dish. The portions are good-​sized and the prices are affordable. The service was pretty average considering we were pretty much the only ones there.
Overall, Shui’s dishes were too sweet for me. It was very one-​note and there was no subtlety in flavor. I’m not sure if the chef that day was heavy-​handed on the sugar or if it was just an off-​day. It seems like their definition of fusion means adding sugar. Regrettably, I don’t think I will be back.

Really great! We ordered takeout from here last night. Delivery time was ~50 mins which was fine for Friday night and on schedule with what they told us.
Brother, husband and I ordered several dishes to share.
We started with the dumplings which others raved about. They were perfectly cooked and good flavor. They had a flavor that was familiar, but we couldn’t put our finger on it. Dipping sauce was ok, but a bit off and too sweet for us.
Then we had the beef skewers which were amazing, juicy, super tender, and came with a delicious sauce. They also were perfectly cooked on a gas fired grill that imparted delicious grill flavor. I would eat them daily if I could.
We also had the pad Thai, which we don’t believe is the best in Rochester as it started kind of bland. It did have good quality noodles and tiny shrimp on it that came standard. It was better when the lime was added for my 2^nd bite. Side note: when presented with the choice of lime served with Asian food, we have decided to ALWAYS add the lime. In 100% of dishes sampled so far it has been better with the lime.
Then we had the spicy coconut soup — DELICIOUS. They really know how to do the heat just right. We would definitely get that again. My brother even loved it and he isn’t normally a «soup person.»
Finally we had the coconut noodles with basil & chicken. It also came with green peppers & mushrooms which were perfectly cooked — not too soft/​rubbery, which is a feat for takeout especially. They were AWESOME. Again — perfect level of heat. The noodles, again, we’re perfectly cooked and not overdone. They used the nice big round noodles, which we loved.
Overall a very enjoyable meal. We’re looking forward to trying more from this place. Also we are THRILLED they deliver!!! We bumped it from 4 to 5 stars just for that! =)