The Garden Factory

Overpriced with terrible customer service. I can’t believe they’re still in business. I would rather drive a half hour further than go there.

Love this place! Husband drove two hours to pick up some crushed red granite because we’re tired of wood mulch blowing away out here in Sodus Bay! When he got home I noticed red sandstone in the trailer! A phone call, texted picture and the correct product delivered to our home the next am! Terrific customer service! We’ll keep going back!

Sorry customer service! Dealt with this company for years and loved them but today I will never deal with them again!!! Ordered a gift card for mothers day and they forgot to mail it out …“REALLY!”. They didn’t even know that they failed to mail it out until we called to inquire where it was at. There response we will mail it out! Hey how about getting in the car and drive down the road and give it to my mother in-​law in person since its just down the road. Never Never Never again will you get our family business again…

I bought my cold plants for my garden. All looked healthy. Put them in the ground the same day. all the peppers, basil, and spinach died. Garden factory stated it is my risk. no refund. That is crap. I have had a garden for years, and have never had this problem. Beware. there is no guarantee on their plants at all. You might as well give the money away than shop at garden factory. Same difference

Extremely OVERPRICED !!
Most aren’t very friendly or helpful.
Always regret going in there & always leave without purchasing anything

Took the kids here yesterday for the Christmas train display and rides etc. I love this place! That train display is huge and my son could have watched it all day :) You can get 20 ride/​activity tickets for just $ 10. My only gripe about this place are their prices! $ 700 for a wooden rocking chair? Um no.

Garden Factory has been a staple in Chili and surrounding areas for several years now. It has grown by leaps and bounds which is nice because they have such an enormous selection of pretty much anything you’re searching for in gardening. Our whole front yard is filled with various plants, trees and bushes from the Garden Factory.
As far as prices go, they do have sales on a variety of flowers, mulch and much more throughout the summer. For quick price comparisons, I would say that Home Depot across the street did have a cheaper deal on a few flowers. However, Garden Factory beats Home Depot on mulch and other flowers that are on sale in bunches of 4 for $ 12 or 5 for $ 20 deals. Overall, the quality of Garden Factory’s flowers appears to be a step above the rest.
I should note that if you’re looking for cheap items, this should not be your first stop. Going to the public market might be a better option for those on a budget. Be sure to check out their weekly ad on the website for reference too.
If you’re looking for an experience and options for your personal or professional needs, this is definitely the place to go.

We had an exceptional experience with buying a large amount of Arbor Vitae from the Garden Factory. The owner approached us and helped us out, and honored the price we saw from last years stock. He loaded the truck with 24 plants so we didn’t have to make another trip, explained how to get the best results with peat moss, watering and mulch, and gave us the best directions home for a truck load of greenery! We were really impressed and will definitely return. Exceptional customer service!

If you haven’t been to the Garden Factory, then you are totally missing out on possibly one of the largest garden stores and nurseries in the entire nation. The selection of plants, flowers, and lawn decorations is practicality endless and I guarantee that you will find whatever you are looking for in this building, including lawn furniture.
Not only is this a store, it is refreshing to see that the Garden Factory takes interest in holidays and likes to set up wonderful displays that I think are outstanding and I am proud of them for pouring in the effort to even set them up!
What is preventing me from giving this a perfect score? If you want this stuff cheap, I would try Lowes but the quality might not be as good as here. The prices at the Garden Factory range from ok-​average to a tad expensive. If the prices were lower here, I would be more than happy to give this a spotless review, but even despite that issue, it didn’t stop me from visiting the Garden Factory multiple times over the spring and summer so that shouldn’t stop you as well. This is still, one of the best garden stores that I have ever seen.

This place isn’t just a garden store– it is a form of entertainment! There always seems to be some event taking place– from the Christmas Light display, the Fall festivities/​Halloween… Easter… there is SOMETHING going on all the time. It is a great spot for families for sure! You can find some good sales but the prices here aren’t the cheapest for plants. It is however the biggest garden center in the area and they do know their stuff if you have any questions. It’s worth the trip– especially around holidays!

Wow a suburbanite’s garden paradise! Vast selection… Quite expensive though… For garden plants/​flowers (which is what I was in the market for), far better deals can be found at the public market or community farmer markets.

Probably the best garden store/​nursery in the area. Not the cheapest place, but still not as bad compared to MANY other garden stores in the area. Great selection of everything in season– hanging baskets, house plants, seeds, perennials, annuals, little trees, etc. It’s nice to go to one place and find all the things you want instead of having to make an additional trip to Lowes, Home Depot, etc.
Last year I didn’t notice a huge selection of organic vegetable plants which was a little bit of a bummer, but they do have some. Any seedlings I have gotten from the Garden Factory have always done well.
The only thing I would skip on here is decorative/​yard furniture stuff. Pots, hangers, etc. You can find those much cheaper elsewhere.
Keep an eye out for clearance/​sale trees– we purchased a pretty weeping cherry tree a few years ago for about $ 40. It was totally healthy, not even sure why it was marked down, but you would probably not be able to find anything else like that in the area.
Staff is pretty knowledgeable EXCEPT in the summer when it is so busy and they hire a TON of high school students.

The Garden Factory is hands down the largest garden nursery I have ever been to. Excellent selection of patio furniture and annuals. Prices were average to slightly high depending on what you were buying.
Don’t tell that to the thousands of New Yorkers here though — you’d think they were giving the stuff away! It was an all-​out frenzy when I was there and I just didn’t get it.
It was fine, but not worth fighting the crowds on the weekend.