Dick’s Sporting Goods

Some big blond haired lug from there security department was spying on me in the golf department. Then they followed me around the store and waited for me to check out to see if I was going to pay for the items? I have never been this insulted in my life! They think nobody sees them watching but it’s obvious. Well thats the last time I will go into a Dicks.
Mendham Twp. NJ
P. S. I will make sure Joe Schmidt gets a copy of this letter!

I will reference this place as DSG.
DSG is a modell’s on steroids. I didn’t know what to expect from this place. I pictured hunting and fishing stuff… that’s it. Oh no I was wrong. They have everything and then some. The staff was helpful which is rare at these big stores. Checkout was a breeze too…
They have everything from baseball bats to bikes to work out gear to boating gear…

It’s a good place.

Stopped in here today on our Sunday of getting things done. I am generally not a fan of the mass sporting goods stores, I feel like as far as attire goes they are overpriced, the sales staff may or may not know what they’re talking about, and selection is usually mediocre. Dick’s doesn’t fall too far outside of those feelings for me. My husband was looking for a specific type of wax to seal his boots with, so while he searched I perused the shelves. Attire, yes they have nice selection, but after having been exposed to gems like Campmor and Ramsey Outdoor, and brands like Patagonia and Prana, I just can’t justify $ 45 for a hot pink Nike shirt. Cute yes, fashionable yes… worth it? I may own one or two full priced Patagonia items, yes they are expensive but I have had some of those items for close to 8 years. They do hold up — can Nike say that? probably not. Anyway I digress back to Dick’s…
The store is beautiful, it’s set up well and they do have nice stuff. I was looking for a pair of ankle weights so I figured why not let me check it out. Almost $ 10 above other prices I’ve seen elsewhere. And at that point I was done. Also noticed that their shoe department pretty much offered only women’s running shoes… I suppose we don’t do other sport type things. So their loss again.
I am not so much a fan of Dick’s. I think they probably have the market covered on specialty sports items like hockey or lacrosse for highschool kids, or people who play those sports. But as a regular fitness enthusiast consumer you won’t find me shopping here. Do your research and go elsewhere IMO.

This is a huge Dick’s Sporting Goods and I make a trek here at LEAST twice a year for the kids to gear up for yet another season. Usually get pretty good service and we can usually find what we need… though I agree with a previous post that they are usually understaffed. Dick’s is usually higher priced than some of the other places, but as a ‘card’ holder we get so many coupons it offsets the higher prices.
Anyway, stopped in today for soccer and field hockey ‘stuff’. Found what we needed fairly quickly and got on line. So we get through the line quickly and step up with four of us dropping items onto the counter… we initially get a smile and a ‘how are you today’. So far so good. Then I hand the cashier a pile of coupons and I got a look like I just told her I killed her dog. Are you f’n kidding me?!? I drop $ 325+ of equipment onto the counter and you’re going to give me crap for having coupons? You want to make this easier? Lower your prices and I won’t NEED coupons to bring me through the door. Or, if you have a crappy attitude try finding a job stocking shelves in a warehouse. So throughout the entire checkout process I got nothing but a crappy attitude from this young lady… so bad that I didn’t even get a thank you or a ‘have a nice day.‘
I hate bad service, but I’ve been here so many times and it is convenient… let’s hope it doesn’t happen again…

Huge place with all of your sporting needs fulfilled. Just walking around will make you feel guilty for skipping the gym or not joining that over 40 lacrosse league.
Despite its size, or maybe because of it, there are not a lot of helpful people on the sales floor. There are people, but in my experience in a lot of the departments, no one impressed me as really knowing more than a floor clerk at Target would know about what they’re selling.

Huge store!!! They sell everything. But the problem is, it’s too big and understaffed. I am not going to browse the entire store to look for the few items I need (under armor shirt, snowboarding mittens, kryptonite NY U-​lock, blinkie lights and a snowboard lock). Trying to find some help is a challenge in itself. Once I found a staff member to assist me, she sent me on a scavenger hunt.
Once I got my items, no one was to be found behind the register. It’s just annoying when you want to run in and out quickly.
Next time, I’ll just buy from Amazon instead.

Not bad…
This place is HUGE. Seriously, this is the most humongous sporting goods store I’ve ever been to; it’s two floors with escalators and they carry guns, kayaks, clothing, lots and lots of stuff. Unfortunately, the size of the store doesn’t necessarily mean too much about the merchandise they carry. I came here looking to buy a cheap snorkeling set (mask and snorkel) and I was sent on a wild goose chase by a few employees who weren’t sure where it might be. We were sent upstairs and back downstairs and then back upstairs only to find out they didn’t have any in stock. I was pretty disappointed, especially by the fact that the employees were pretty uneducated about the layout of the store they were working in. I will give a lot of credit to one staff member who did go out of his way to wander the store with us to help.

Im new to the area and needed to get my hockey skates sharpened. I couldn’t find any locate hockey clubs or shops so I had to end up going to Dicks. First off there hockey selection is half a row. It is so sad how they have no hockey merchandise in that store. I come from Minnesota where the Hockey sections can range up to 5 – 8 isles long. The guy that eventually took my skates look like he had no idea what he was going to do with them. Even though they only charges me $ 3.00 plus tax it was the WORST skate sharpening I have ever received in my entire life. No edges at all when I hit the ice the next day. I had to get them resharpened at the rink before the game started. NEVER get your skates sharpened at Dicks. They have no experience or bad machines!

Dick’s has everything and is most likely why they will always have foot traffic into the store. I have always been pleased with the level of customer service in the store, but I always have approached the staff member. The building is large and two floors so finding things may not always be easy. If they worked on their customer service and attention to the customer walking in the store I think it would be a huge improvement. I also hate the checkout process. There is always a line. Last night the person in front of me did not have a bar code on the item he was buying. While someone was looking the line built up. (There was another register open, but there was a lady buying a book bag that was taking longer to decide than buying a car) One of the other employees that were nearby could have jumped in to ring a few customers while they were backed up. These are all things that are fixable. They have a great product assortment, but just need to focus more on the customer.

I’ve come to dicks for a variety of things from fishing supplies, to camping gear, and occasionally ammunition needs. The one problem with the store is that it’s pretty huge, 2 floors and has a lot of things. It great when you know where things are and can get them yourself; it’s an issue when you need help with something.
I’ve gotten some great advice from the guys in the fishing section about different baits to try for different areas, also the lodge guys can be pretty helpful. The problem comes when you need something. Buying ammunition requires a lodge rep. To get what you need and take down your Firearms ID number and such. Not normally a problem until there’s no one in the lodge and then you have to wait an indiscriminate amount of time.

I had a terrible experience here, and would never shop here again.
I went to Dick’s to buy a treadmill and some other gym equipment. I waited around for 30 minutes before someone would come help me in that department. I stopped four different staff people, all who promised they would send someone to help me… It should have been a warning.
Once I was finally helped, I chose my items, spending over $ 1500 in total.
When the delivery people came (I had paid for delivery and assembly), they had the wrong item with them.
It took a number of phone calls with a less than gracious manager before I sorted out the problem.
When I called to schedule the delivery of the correct item, the woman who answered the phone was incredibly rude and insisted she had never heard of me and had no orders for me. I had to call the manager of the store again to sort that out. When the delivery people finally came, they arrived an hour later than their window of time, refused to assemble the second piece of equipment I had paid to be assembled, and left all the boxes lying in our driveway.
I would call the manager to complain, but given my experience thus far I don’t think it will help.