Ulta

This is for haircuts. Call, ask for Jenny, you will not be disappointed. She can do anything with any type of hair. She will make sure she does what you want and you look good.

I have run into multiple issues with this store. First off, most of the time the products here are a mess. Unfortunately the customer service skills here are non existent. I have yet to meet a friendly employee. Unless I absolutely have to get something at Ulta, I try to avoid this location.

I took my teenage girls in to find them better foundation for there ever changing skin. The girls working took the time to help both girls with their individual issues. They were very sweet and kind to them. Both girls walked out so happy with what they bought and the help they received.

Updating to report this store is still a mess! Ulta is great for the convenience and unique brands they carry, but for God’s sake keep your displays clean. The house brand display is still hot-​ass-​mess.
Hours for this store kind of suck too. Closing at 6:30 on a Sunday is so stupid when you’re not even part of the main mall plaza.

Come try this salon, many girls who do great hair. Prices vary depending on the level.

I like Ulta for their wide range of options and their sales/​coupons, but this store is an absolute wreck.
Everything was in total disarray when I stopped in today. Testers were goopy or non existent, inventory was low or completely out. Just a general mess.
I witnessed an employee applying her own makeup instead of assisting customers or cleaning up the store!
The sales associate who rung me up was very short with me and didn’t seem like she wanted to be there. I figured I was right when I saw her at Starbucks next door not too long after I left. I must have held up her coffee break.

I was in there with my GF (who is a platinum member) to return something. The cashier was not quite sure of the return policy when points were used for a portion of the purchase (do you get cash returned or the points returned?). That is all well and good, the manager is called over and arrives at the register dressed more like she was working the corner rather than managing the store. Right off the bat she gives my GF attitude and starts talking down to us like we are stupid for asking about the policy. Called corporate when we got home, the next day another store manager calls to apologize and offers 20% off the next purchase. Too bad we have like 10 of those 20% off coupons already. They won’t be getting another dime from us. I understand retail jobs suck but if you can’t be nice you should not be in a management position and judging by the other reviews here the store is lacking good management.

Big selection, but the store is a wreck. It is not well kept. Many items are out of stock and the store and samples are dirty and disorganized.

BUYER BEWARE!
First time — made an appt for my daughter using a new client promotion for haircut and blow-​out. She has straight hair, shoulder length and average thickness. After she was done (took 30 mins), the stylist said it was $ 20 more than the special price, because of her hair type… are you kidding?
Second time — made an appt for another daughter — told them exactly what her hair type was (given the debacle the first time) and they quoted me the price. After her hair was done, the stylist said it was an additional $ 10, because of her hair type… again???
Third time — 1 – 2 years since my daughter was there — a promo for a blow-​out — thought I might try again (bad mistake) — called and told them EXACTLY what she wanted and since she had been there before, they knew her hair type — they quoted me a price of $ 30 — she even checked with someone to make sure of the price. When we got there, they told me it was going to be $ 25 more than the quoted price… luckily, it was BEFORE she got it done — we left and will NEVER go back to the salon again.

One stop shopping for all my beauty needs… and a hair salon… yes, please! Many years ago, I decided it would be a good idea to switch from my normal brand of hair color to another one and ended up looking kind of like a pumpkin. I walked in to Ulta with my friend looking to buy another color to fix my pumpkin problem when my friend noticed a girl with an apron on. We flagged her down and I have not had my hair done by anyone since. Rachel at the salon there is hands down a hair GODDESS! Not only did she fix my pumpkin problem, but she also gave me the best cut and color I’ve ever had. I love that when I go to get my hair done, I can also stock up on all my other beauty needs. Yes, ULTA can be a little pricey, but if you sign up (for free) to be a rewards member you get all kinds of crazy deals and discounts.

Amy was amazing! I walked in on a Saturday afternoon looking for a shot in the dark chance that they would have availability. I had a picture of a braided up do that I wanted done for a wedding I was going to that night. They took me right away and I was out of there in less than an hour with an AWESOME up-​do. I loved it!

I’ve definitely been underestimating this store. My boyfriend’s sister and mom shop here frequently but I’ve always disregarded it as a beauty stop because they lack some brand varieties. But this weekend I was in there and was pleasantly surprised to learn that they have a beauty discount program (another reason I never cared for them), have very friendly and helpful staff (something you don’t always get at Sephora) and are pretty reasonably priced. And my favorite thing about Ulta is they offer coupons! Something Sephora has never done (to my knowledge). Ladies, if you haven’t already, give this place a whirl– you won’t be disappointed!

This store is so dirty, the display that sells ulta products is a mess, tissues all over .The sales people are very rude. All were standing in a circle talking, not one asked if I needed help?

I had Jen color and cut my hair. She is one of the more expensive stylists at the salon, so I figured she’d be the best.
Positives:
1. She really listened to me and tried to understand my hair woes
2. After she colored it, I didn’t like it, so she attempted to fix it with a gloss and a toner. That was definitely going above and beyond and I appreciated it
3. She was a really nice person
Negatives:
1. The cut was nothing special
2. She styled it terribly and I went home immediately to re-​style it
3. I didn’t leave happy. I left thinking I still didn’t really like my hair and I still had to find a permanent stylist
4. Overpriced for what I got
Overall, it was a totally average experience. I didn’t hate it, but I won’t go back either.