Heritage Inn Express-Rocklin

Druggies, car getting broken into through window, car registration tag getting stolen, tire tube slit causing flat tire, someone breaking hotel window, people jumping out of second story window, and staff drug dealing on property. Very hell-​like. This place also not to mention have police come through harassing innocent people when the ones they should pay attention to are running around. This place should be shut down.

Stayed there recently for my daughters father/​daughtd dance. The room was very clean and the staff was very friendly. I got into town to the hotel a couple hours early and they still let me check in. Just wish the room had a remote control for the tv. Keep up the good work. Definitely will stay there again if needing to rent a hotel room.

Avoid if you can
1, they do NOT have your bookings EVERY TIME if you book DIRECTLY from their website
2, they do not pick up phone calls
3, it is very difficult to work with them to set up a company account for employee stay. When our employee was there, they first said no booking, second said can’t take our company credit card payment unless we fill out a authorization form.
4, so we did the authorization form. I scanned it and emailed it back, asking for a confirmation. Never heard a word from them
5, tried call them to confirm, back to 2, no one answers phone.
6. Once I was lucky, someone picked up the phone, then he put me on hold for 15 mins, then without saying a word, he hang up on me.
We’ve switched to a different hotel for our employee’s stay. I have never seen anything like this in hospitality industry.

One of the worst hotel stays ever! Heater shut off after a couple minutes and only blew cool air despite being mid winter. Carpets were damp and smelled. Upholstery in room was torn. Mattresses were saggy with no comforters, just sheets. The smoke detector in room was covered with a plastic bag, likely by a past guest who smoked but house cleaning obviously overlooked it. Some lights did not work. Couldn’t get out fast enough!

50.00 pet FEE, NOT disclosed through hotwire, which is non refundable.

Very disappointed. I just checked my bank statement and I got charged three times (70.04) but only stayed 2 nights. When I called they told me there’s nothing they could do about it! The first night I was put in a room that I really enjoyed. We checked out. Then came back again for another night. They put us in a room that was dirty and gross. So I requested the room we had the night before. I could tell the room had been cleaned, but they didn’t change the sheets or blankets. I know this because my son spilt his bottle on the sheets and blanket. And it was still there.

Rooms are outdated. Needs paint removed from all TV’s. Bathrooms have yellow cigarette burns in shower/​tub edge.
Barely any blankets on bed.
Room stank of smoke like someone had just smoked in here.
Lots of sketchy people around, which makes me concerned for my car and belongings.
I’ve been in better Motel 6 rooms.
The televisions need to be updated. This one had broken buttons
Limited basic TV channels only 10, no HBO, Showtime.
Lots of crumbs near sink edges and walls. No cleaning detail.
The hotel desk was some kid with no professional uniform. I could smell smoke coming from the hotel office.
Trash underneath bed, obviously not cleaned. Towels had stains.
I kept the fan on just too combat the smoke smell.
Door lock was randomly difficult to open.
Highly advised too wear slippers or shoes at all times.
Please avoid like plague.
Glad I wasn’t paying for this room.

Only one clean towel in bathroom. The bed was something out of the twilight zone. I didn’t sleep on it. It was like 20 years old maybe or just made so cheap you could hardly even call it a bed. Worst hotel ice been at. Hands down.

This was by far one of the WORST hotels that my husband and I have ever stayed at. To make a long story short, we reserved a room with a king size bed and was told they could only offer us a room with two double beds, we could deal with that, but the place had a questionable smell and was grimy. The surrounding area around the hotel was sketchy, our room keys didn’t work on any of the outside doors to get into the hotel, and finally we were a given a room that was already occupied by another guest!!! All in all, I would not recommend this hotel to ANYONE. Please steer away from this hotel, unless you like staying at shady hotels that provides subpar customer service.

I would never recommend this hotel, even to my worst enemy. Our room was filthy and smelled like smoke even though it was supposed to be a non-​smoking room. Bath towels were like sandpaper. Carpet coming up and paint was worn through in many places. Couldn’t wait to get out the next morning. One star is too much.

I went off expedias rating and booked a room for last night.
Got there and the hotel is shout down. Security outside said they were cookin meth inside.
The Howard Johnson next door was also shut down.
Wish I would’ve checked Unilocal first.
Now I can’t even get ahold of anyone for a refund

I cannot express how bad this place is. I should have looked at Unilocal before booking because I could have saved myself a lot of trouble by going somewhere else.
I was looking for an inexpensive place to stay the night with a friend for a wedding we were going to and was told about this place because it was affordable. I saw that It did have some decent prices and the pictures on the website made it look welcoming so I booked two nights and was set.
First off: most of the hotel smells of a mixture of different cigarettes, pot, and several other less than appealing smells. This includes the lobby, at least two different hallways and our room.
Second: the rooms look like something went down in them. If you read one of the other reviews there have been things in the past here, but in our room alone there were two holes in the wall with bad patch work to fix them. The bed linens have some cigarette butt burns in them. It looks like something out of movie about a shady motel.
Third: the complementary breakfast was very limited and did not seem clean. It was mostly frozen waffles and some cereal. Breakfast is only 3 hours so you better get there first thing or there aren’t any options to eat.
Fourth: the staff is not really friendly. The first staff member we met seemed to be a bit out of it and had a glazed look. The next person we talked to had the fake smile. When we were asking questions she kind of changed the information we had about their discount policies (that’s a whole ‘nother story). The third person we talked to, which was because house keeping cleaned our room but did not leave any new towels in our room for us to use, she acted like we had taken them or something and wrote our room down and then gave me the towels. The towels had splotches on them so we were not even sure how clean they were. They are not friendly here.
There is so much more to say (like their pool is green and needs to be cleaned) and I have already filled out their comment card and I am hoping they read it. This place needs to seriously step it up and fix the hotel because it is not safe (the outside key card pieces don’t work so anyone can just walk in) and it is not clean (read other reviews, they aren’t lying). Pay the money and go somewhere else you will be grateful you did.

This hotel needs to be closed. Forever. Graffiti in the elevator, and in the hallways. Our first room smelled like drugs, and our bed was missing a leg, so they upgraded us to the «suite» which was just a tiny bit nicer. There were kids screaming in the halls, trash in the halls, and people yelling in the room next to us all night. There were also homeless people sleeping in the entry way. The free breakfast was also a joke. Frozen pastries still in the box, with a homeless lady sticking her fingers in everything. Final verdict: PAY A LITTLE MORE AND GET SOMEWHERE SAFE. The first clue should be the «NO REFUNDS» sign at check-​in.

I made the mistake of relying on Trip Advisor instead of Unilocal for my hotel choice. I didn’t read those until the wee hours. Suffice to say, the existing reviews are far too accurate, and I’m not really one to exaggerate.
You should read those, but my highlights:
Fun smells in different parts of the hotel.
Tiny towels
Trash outside and in the hallway
Neighbor talking and with turned up TV until 3am that I had to go yell at.
Unidentifiable trash under the bed.
Stained mattress.
Woman at breakfast loading up her sweater with stuff
I was going to stay two nights, but canceled second night at 7.30 am and skipped breakfast (which looked nasty).
Avoid. Go just about anywhere else.
*Update* Even though I checked out, I was still charged for two nights. I took this up with
and PayPal but was unable to get a refund. Totally dishonest. Avoid.

I wish I could give it ZERO stars! This motel was disgusting. They gave us (a family of 5) two (what looked to be gym sized) towels and HALF a roll of toilet paper. The elevator doesn’t work, the phone doesn’t work. If you want more towels or what not you have to come get it. There was very questionable characters loitering all about, including the guy and gal at the front desk. This was a shady motel and I got the feeling it was an «hourly» type of motel. My family and I checked in… and checked right back out into a Marriott. The whole room was filthy. The bathroom wasn’t even cleaned. DO NOT BOOK WITH THIS MOTEL! I’ve also uploaded a picture of the mattress we were supposed to sleep on, looks like a huge dried blood stain. BLEEEECH!

Least expensive hotel/​motel in the area. If you are looking for a bargain, just be prepared. Ask for a room with a newer mattress (otherwise firm/​springy). The pillows are flat, so bring your own, and probably a towel. Very pet friendly. Good free coffee – often no creamer. Quieter side away from freeway. Some fridges/​microwaves available.
The down side from my experience & staff statements:
1) NEW OWNERS in 2011 WITH APPARENTLY MUCH LOWER STANDARDS. Older Unilocal reviews dealt with a different outfit so they had an overall better experience. People mentioning hot cocoa/​bagels were staying under different ownership & management.
2) NO REFUNDS sign at front desk is a clue.
3) SERVICE (the blind leading the blind): Other than 1 girl with prior hotel experience, THERE’S NO HOTEL TRAINING. The Manager has no Hotel/​Restaurant training so, when he’s actually here, he runs a sloppy ship.
E.g., they aren’t aware that it’s standard to stock a bathroom with 2 each: bath towels, hand towels and washcloths. You’ll never find that here. I was told the manager has said guests should share towels and washcloths! They are often out of towels/​washcloths.
When we asked about getting towels, the manager wailed that it wasn’t his fault «IT’S CORPORATE! They won’t give me the money» for supplies. ‘Corporate’ obviously doesn’t mind all the poor reviews.
Front desk staffers are 19 – 22 yrs old and ‘trained’ by the unqualified manager. THESE KIDS CAN COME OFF AS RUDE BECAUSE THEY ARE IN OVER THEIR HEADS. Frankly, I feel sorry for them – they try to deal with situations that are beyond their training and experience. Some of them don’t even know the basics for any job, like how to dress in a work setting or how to answer the phone professionally.
Most Front Desk staff won’t wipe up coffee or empty trashcans in common areas/​outside. Typically TRASHCANS OVERFLOW by nightfall.
Need your room wastecan emptied at night? Unbelievably they’ll direct you to empty it yourself in the rear parking lot dumpster!
4) COMFORT & SAFETY:
You may walk through CLOUDS OF CIGARETTE SMOKE AT ALL 4 ENTRANCES. If you have breathing issues, it can be a problem. Although signage indicates smoking should happen outside the rear entrance where a hazard warning is posted, no one enforces this as the smoking area. So non-​smokers suffer.
Low prices bring a questionable element. I’ve seen druggies but never been accosted by one.
Mostly the APPARENT HOMELESS PEOPLE ARE RESIDENTS. Other than heavy smoking, looking disheveled, and wandering around, they are harmless.
Pet friendly, you may see plenty of dog poo outside. Offering those little bags to guests could help with this.
Uneven sidewalk can be a hazard too – watch where you are walking outside.
CARS HAVE BEEN BROKEN INTO. Park under a light and move your car daily.
ALL ENTRANCES ARE UNLOCKED AND OPEN ²⁴⁄₇.
Rocklin PD patrols regularly around the building. There may be arrests, but I think guests are safe.
5) USED MATERIALS: Towels & bedding are CAST OFFS FROM OTHER HOTELS owned by the same guy. Linens stained & worn. My mattress was so bad they changed it out. The ‘new’ one they took out of plastic didn’t have that little tag the government requires on new mattresses. That means the ‘NEW’ MATTRESS WAS A SANITIZED, USED MATTRESS.
6) CLEANLINESS. Like everyone else, housekeepers have inadequate training or equipment/​supplies. They try, but I think the lack of regular maintenance makes it difficult. Few understand English. IF YOU ARE USED TO A SUPER CLEAN HOME YOU’LL BE UNCOMFORTABLE.
UNDERLYING FILTH & GRIME: When my A/​C stopped working, the maintenance guy came and opened it up. Dirt everywhere inside. They suck air directly from the outside into the rooms and the filters never, ever get cleaned. There is NO regular maintenance schedule here. If you ignore basic maintenance long enough, you’ll have filthy carpets and general grime throughout the place.
While the A/​C unit was all opened up and obviously needed cleaning did the maintenance guy vacuum it out and clean/​replace the truly filthy filter? NOPE – he just put it all back together right in front of us (I was shocked). Any wonder they fail? Fortunately, I was able to borrow a vacuum from the front desk. I cleaned out the A/​C unit (and then the vacuum – both had impacted filters). I did NOT want to be breathing that stuff!
7) MAINTENANCE: Their maintenance guy isn’t an actual handyman. That’s why people step on carpet tacks and note improper/​inadequate repairs, caulk etc.
8) AMENITIES Spa is often out of service. IF YOU WANT TO USE THE SPA, CALL TO BE SURE IT’S FUNCTIONING BEFORE CHECKING IN. (No refunds…)
Tables and chairs around the pool are old and mismatched. They tell the story of this hotel’s neglect.
9) SLUM LANDLORD? Owner’s other properties get good reviews except the Heritage Inns in Rocklin and Roseville. SO, he has chosen to be a slum landlord at these locations. Or he has poor managers and needs to re-​staff.

This place is dirty place. It smell back all in side. The pool area was dirty with glass cigaret all over the ground. No towels. The rooms r dirty old and in back shape. No place to eat. The area around the hotel is nasty Getto looking. They are not friendly. Very rude manager. Refused us a refund when we left 15 mins after reviewing the place. We didn’t even stay there and they wouldn’t give us our money back. Bad place to stay.

Not a bad hotel.
Great for the $$.
We stayed for 4 days and besides the running out of towels (for the entire hotel) our stay was fine.
Great coffee in the lobby!

I will never evvvvvah go back here again.
We were up in the Rocklin area visiting family and needed some extra space so the hostess though it would be nice to get us a room.
I am 99% sure she didn’t know how horrible this place was, I mean the customer service was OK at the front desk, but the room itself in other words was _​_​_​_​_​_​.
The floor was dirty, the remote control didn’t work, and the people in the next room sounded like they were practicing for the WWE.

This place is a dump. I checked in with my daughter in hopes of using the swimming pool before a baseball game. After checking in the clerk told us the pool was closed until the next day by order of the health inspector. This should have been enough for me to find another place but I didn’t.
When we walked into the room it was hot. Actually when we got off the elevator the hallways were hot. The temperature outside was a little over 100 with a high humidity. The air conditioner in the room couldn’t get the room cool enough. It cooled off a little but no where that I would have expected a hotel to get to.
When I went into the bathroom I cut my foot on some floor tacking that was covered with black tape. When I told the front desk about it the girl offered me a band-​aid but no apology.
When we checked out the next day we noticed the pool was open but the hot tub had police tape around it.
Avoid this dump at all cost. It is not worth the $ 50 I paid for the weekday night we stayed there. Someone needs to call Hotel Impossible to rescue this place.