Gamestop

Since my post the manager, Dee, spoke with me face to face after reading my review on here and apologized. I was very impressed at her willingness to acknowledge my review and deal with it face to face. Thank you.

I pre-​ordered a game here with a special collector’s edition. I arrived the day after to pick it up only to find that it wasn’t there and apparently someone sold it. That in and of itself justifies the 2 stars, but there’s more to it.
One of the guys here managed to get another copy shipped from another store and put his neck out there to offer us a discount when he wasn’t supposed to for our trouble. So thank you, you know who you are.
The female manager, however, was extremely rude to us when we came in to pick it up once it finally arrived and tried to explain what we were told about the situation. It’s not OUR fault you messed up and sold our game which we reserved. It’s YOUR fault. Regardless of whether the system messed up or an employee messed up, it’s the fault of the store, not us, that we got the game half a week late. I really have no other way to describe it other than she was a real bitch to us. She did end up giving us the discount that was offered to us, which I appreciate, but in the end I think both of us wanted to reach around the counter and punch her. I think I will take my business elsewhere, if for no other reason than to avoid having to deal with her again, even if it’s just to check out a purchase.