Velocity Urgent Care

Consistently happy with the care my family
& I receive. They call us in quickly & are caring & kind.

I went to Velocity for the first time on the recommendation of my friend Lia. I was not disappointed. I have been back several times, both for myself and my family. The facility is clean and modern. The staff is helpful, and it is very convenient. It is a great alternative with a faster turn around for immediate health needs. They also offer flu shots. Glad to see this facility in Rocky Hill.

As I waited for a family member I was able to observe interactions between staff and incoming patients. (I wasn’t looking to eavesdrop but I needed a distraction from the heat of the waiting area-​put the ac on!!)
Anyway– a man entered visibly hurt. The blood was all over his ear, face and shirt and he looked in a lot of pain. He went up to «check in» and the receptionist gave a very insincere «hi how are you –fill out this paperwork». She wouldn’t give the guy even a tissue to wipe some blood away. He painfully sat and tried to fill out the papers. After he went back to counter the girl looked obviously annoyed that she may have to actually help him fill out the paperwork. The guy asked for water and she directed him to the water fountain. He could barely walk and had a gash in his head and elsewhere it looked like. The guy finally got his paperwork in and PAID his deductible and sat in the waiting room. The girl then shouted at him — what’s your phone #. How about a little discretion? She just would not get off of her lazy you know what. I just sat there in shock of how awful she was.
When this man’s family finally got there they told him he looked like he needed to go to the hospital. The receptionist had the nerve to say «I agree. I thought you should go to the hospital but I didn’t want to say anything». I was dumbfounded.
I went on their website and found their mission statements. «Velocity Urgent Care provides compassionate health care — NO THEY DONT. We created Velocity Urgent Care with the patients’ needs in mind– NO THEY DONT.. Our experienced team of medical professionals is here for you in your time of urgent need-​NO THEY ARENT!!»
Not sure how their actual health care workers are but in order not to deal with the rudeness, I would definitely make the extra 10 min ride to a real hospital.

If I could rate this facility zero stars I would. This isn’t the first urgent care center I’ve been to, but this will certainly be the last time I go here. A basic visit turned into a bill submitted to my insurer for an amount which is 3X the average cost for an urgent care facility visit in the Hartford region. Having a HDHP/​HSA plan, I’m of course responsible for 100% of most costs up to my deductible.
A normal urgent care visit in the Hartford area is about $ 150 per my insurer. Velocity initially billed $ 330 and the allowed amount by the insurer was approximately $ 250. **UPDATE**: the billed amount by my insurer was approximately $ 250, only after contacting their office was I offered a «courtesy» discount to reduce the bill to around $ 230 – still 53% HIGHER than the average cost for the region. Interestingly, Velocity messaged me on Unilocal apparently baffled by my review and stated that they only receive $ 150 for most services and often much less. If that’s the case, that’s what I should have been billed. I certainly know exactly how much the check I wrote to Velocity Urgent Care was, and it was not $ 150. Absolutely disgraceful medical practice which may be acceptable from a medical perspective but clearly views the profit incentive as substantially more important than anything else. Talk to your insurer or obtain written pricing information from Velocity before agreeing to any service. Or, find a more honest facility-​there are plenty in the area.

Would highly recommend. I was skeptical of Urgent Care centers and have never tried them until 2 weeks ago. Prior to this I had only used a CVS Minute Clinic. Pediatrician office was closed and we were headed into a long weekend so I gave it a try. Minimal paperwork to complete, they processed insurance quickly, and reception was kind. Immediately noticed that the office is very clean. We were seen quickly on both occassions and the nurse that saw us prior to being put into an exam room were very sensitive and gentle with the kids. Once in exam room, wait was less then 5 minutes. **I was impressed on our last visit because we showed up about 30 minutes before closing and they did not try to rush us out** Will definitely go back and highly recommend to others. Have only used for my kids but will most definitely use for myself in future.

Once again Velocity exceeded our expectations. PA-​C Alan was efficient, knowledgeable and expeditious. The facility is so clean! The other staff — reception, medical assistant (Melissa) were also friendly and helpful. Without hesitation, I would highly recommend Velocity — Rocky Hill.

Not impressed with this Velocity Rocky Hill location.
Was greeted kindly and quickly, but then after that it was downhill.
The location didn’t seem too clean to me for one thing, and once they put me in an exam room, I was told that I’d been seen «shortly» and ONE HOUR AND 5 mins. later, after I told an aid I was walking out, did I FINALLY get seen.
NO one checked in with me during that hour, and I felt like I had been left in some obscure back room and forgotten.
Since the waiting room was empty when I arrived, I assumed it wouldn’t be long, and from what they said when I went into exam room, I was thinking i’d wait minutes not hours. The P.A. was nice enough when he finally got there, but the whole experience was a total turn off and I will def. not return there. I should have been TOLD upon arrival that my wait time could be lengthy. And… they need to spruce the place up.

Brand new, beautiful and clean facility. I walked in the door 5 minutes before they were closing on a Sunday evening and the receptionist was incredibly sweet. The doctor was pleasant, knowledgible, thorough and didn’t rush me out just because it was closing time. I’d highly recommend this place.