Men’s Wearhouse and Tux

I’ve been to other men’s warehouse and had exceptional service this one for whatever reason does’t seem to be on par with the others. I’ve used them twice, first time I had a coat that did not fit, second I had a shirt that did not fit. The most frustrating part was the manager tried to act like they did fit and make me look bad. If you have to use them for some reason I would recommend picking suit up two days early trying everything on, that way if something doesn’t fit you’ll have a day to go back and pock it up. Otherwise I would strongly advise going to Tulsa or Little Rock if you have to use Men’s Warehouse.

Complete joke. I wasn’t expecting much in terms of service, but somehow this location managed to waste my time and insult me as a customer.
My fiancé and I are planning our wedding and wanted to select a tux for the groomsmen. We walked in to this location at 4 pm and there was 1 other customer in the shop. We were greeted by an employee so panic stricken that she’d be forced to help us that she nervously rambled on about someone with an appointment that hadn’t showed up yet. I counted 3 or 4 times of her telling us that there was someone with an appointment that she would obviously need to drop us for before I excused myself from her service. Not coming back. I don’t mind waiting and especially if someone is ahead of me in line, but there was no effort to try to make us feel like valued customers and hey if the guy with appointment shows up – don’t worry because one of my co-​workers will be there to make sure you’re taken care of. I can only wonder what that place would be like if it’s actually busy.

What a joke. Pretty much a monopoly on Tux rentals and can’t get it right. Sales staff — not much. Fast food better options for them. Ordered tux for sons first prom — 4 weeks prior.
Came from Bentonville to Rogers to pickup on Thursday — like they said. Sorry — it’s not here. Come back tomorrow.
Came back FRIDAY — guess what? Yep — still not here. Took my number — we will call you. Any call from them — Nope. Saturday –10:30 they say.
10:30 — no call … Great Customer Service. So we call them at 11:00. They truck just delivered — come get the tux. Go over and the joy of dealing with Mens Warehouse continued.
Jacket arm length — too short!
Black vest instead of red.
It is now 1 hour & 45 min later and
Still no TUX.
All we get is a line of excuses
Find somewhere else — ANYWHERE else to trust your needs

Can’t believe they stay open. Walked in today with the intention of buying 4 suits. Store not busy at all. 3 employees standing by the front desk doing nothing. I pull a suit off of the rack and no one comes over to help. Two other people walk in and they get a welcome to mens wearhouse. 2 employees helping them. I walk over to the desk and say to the guy could I get some help. He says sure I am the assistant manger in a very condescending way. Another guy walks in and he says to me I will be back in a minute I have to help a customer. I walked out. Went to Dillard’s in Fayetteville and bought 6 suits today. Salesman there bent over back words to help me. Will get to pick them up tomorrow.
Store was nice and clean or I would have given them no stars. And by the way mister assistant manger you cost your store a big sale today.

Ron and his team resolved a problem from another location as if it was their own. From start to finish I was treated professionally and did not spend a dime. The tailor was unapologetic, honest, and straightforward. A rare and fitting (no pun intended) quality when it comes to retail sales.
You will spend more at Men’s Warehouse but the suit will be quality, in style, fit properly, last much longer than discount suits, and are backed a guarantee that I have put through the ringer. We all know the promises retailers make to get you in to purchase, I can say without a doubt that Men’s Warehouse will stand behind theirs
FIRST TIME CUSTOMERS: If you are not experienced with a tailor/​custom fitting simply open your mouth and say so. If the suit/​tux doesn’t fit or feel right and you don’t tell anyone I promise you will have a bad experience and have no one to blame other than yourself…

I’ve shopped at a few different Men’s Wearhouse stores and they are consistently very high touch and superb customer service with staff that know what is in stock, what looks good and what doesn’t. While the prices tend to be a bit high, it’s always excellent quality. Where possible, they will work around your budget.
Today’s experience was no exception. I had a fashion emergency. I’m here in Arkansas with just casual clothes and an unexpected dress-​up function appeared on my calendar. I can’t just show up in jeans and a tshirt. I have to look professional. So I rushed over and let them know the occasion and the budget. I ended up spending a bit more than I intended (as you would tend to do with a buy one, get the second half off sale), but I walked out with two pairs of excellent shoes, two snappy dress shirts, two snazzy silk ties and two pairs of top end slacks. The slacks need to be hemmed, so they’ll be ready tomorrow.
Ron (the store manager and who helped me) clearly knew his stuff, assembling a great selection of clothing and maintaining a great discussion of fashion talk. Just great stuff.
I’m really pleased with what I bought and I know that I will look top notch on Friday. If you need nice men’s clothes, this is absolutely the place to go!