McDonald’s

Just got drive through and the order was wrong. This is not the first time this happened. Maybe these kids are illiterate working there and can’t read the order screen. New workers there every week. Place is dirty. What the heck? Extremely slow drive through and inside ordering. Yep. Fries are cold here. Or mushy. One or the other. Cheaper to eat at fiesta cancun. And fresh.

McDonald’s proves the phrase you get what you came for. Went in for lunch today with my husband and the counter staff was friendly, table was clean and food was, well McDonald’s. What more can I expect right? They did forget one of our fries but was quickly rectified with the fry and a coupon for a free cone or pie. The only complaint is the second fry didn’t taste as good as the fries normally do. The first fry was saltier and superior

Went here with my wife, ordered two meals at the counter and only got one fry. Not a big deal because I just went to the counter and got one.
While sitting near the counter a customer from the drive-​thru ordered and had to come in because they didn’t give him what he ordered.
He received the item he ordered, left and came back because they didn’t make it the way he asked so he had to wait for them to add the condiment he asked for.
Fries weren’t nearly as salted as they usually are.

Food orders at the drive thru are wrong, wrong, wrong! It is unbelievable that the order is screwed up 2 out of 3 times on average. Incredible! BK’s and B-A-Roo’s records are near perfect at the drive thru; why is this McD location so bad? To quote a misused metaphor from a US Senator, «…you don’t have to be a Rocket Surgeon…» to figure this out and get it right.
Inside at busy times, it is a cluster !@#$ resembling the Keystone Cops. When was the last time the self serve drink machine was cleaned and sanitized? Why is Playland so dirty? A lot better effort at training the workforce and organizing the operation could yield a better delivery of service with more satisfied customers and a motivated, efficient workforce.
I actually am going to try to avoid coming here because it seems I get disappointed almost every time. That and my grandchildren don’t like the food here. They would rather eat at B-​A-​Roo.
Your management would do well to visit, observe and learn from the McD operation in Buffalo Grove at the corner of Rt 83 and Arlington Heights Rd. They know how to run a McD restaurant.
UPDATE: 3÷9÷13 — Another God awful experience here! Ordered the Double Fish Filet as advertised on TV. Was told it wasn’t on sale here. After confusion at the drive thru cashiers window, I finally settled for 2 Filet of Fish and a large fries. While what I received at the pickup window was correct; however, the Filets were a disaster, assembled like they were made in a time trial. The fries were less than full and cold to boot… probably sitting for a while. See the pictures i’ve included. What the hell is going on here??? ‘Nuff said.

What is up with fast food drive throughs that are no longer fast? With no one in line in front us tonight, we waited for 13 minutes at the drive through window to receive our food! No one even came to window to apologize or say a word. After waiting, a kid finally opened the window, handed us our food and closed the window. He forgot to give us something, so we had to sit and wait for him to cone back to the window! When he did, he tried to hand us the next customer’s food. I know this is only McDonald’s, but I still expect timely and courteous service!

This restaurant is better in the kids area since it was remodeled. They should put roll down window shades as the sun is blinding. Staff are not always efficient.