Paramount Equity

If you want your credit run for nothing, this is the place to call! Nothing like being offered the world one day and forgotten the next. DO NOT CALL PARAMOUNT if your less than tier a one credit score!!! This lesson only cost me 5 points on my credit. But what do they care, they have 2.5 rating for a reason. Thanks Hayes, can’t wait to not hear back from you!!!

Don’t waste your time with this company. I refinanced last year with them and it was the biggest pain in the butt. They’re terrible about returning phone calls and when I called to talk to a manager I was informed that my loan officer was having kidney stone issues. I understand, that must be painful. However it doesn’t take much to pick up the phone and call your boss and let him know to return phone calls. I decided to give them another shot recently. Same situation, no return phone calls, no return emails. Even after I left a message to this guy expressing how angry I am that he doesn’t call me back, he still doesn’t return my call. This company and their employees are completely unprofessional. I will seek someone else to help me.

I was referred to Paramount by my realtor. I explained many times that we did not know what we are doing as this was our first home buying experience. However, the rep at Paramount continued to use vernacular and terms that were way over our head. I was literally googling his explanations because he would just continue to talk without answering my questions.
We ended up finding another lender through a broker that has been SO helpful. They were patient and understanding. It was like night and day comparing the two.
Maybe Paramount is a good fit for those who are refinancing or are knowledgeable about home buying but if you’re new to the game, I would recommend elsewhere.

These people are so annoying. I don’t even know how they got my number but they call my house every day, all day. No joke, I get at least 8 calls from them a day. Finally, after answering multiple times and kindly asking them to please please please take me off the call list, I answered the phone and cussed them out. The person on the other end had the audacity to tell me that I am being rude. Rude is you calling me over and over again, waking up my child not once a day but twice and then having no decency to remove me from your call list after I have asked you many many times. That is rude. I swear if I get one more call from you people, I am calling a lawyer. It’s getting ridiculous.

I spoke to someone about refinancing and they were supposed to get back to me and never did. They never responded to my subsequent emails. waste of time.

I closed a refi with Paramount in November. I have to say, the whole process was a nightmare for me. I had to follow up on everything. This was not my first refi and I do know more than your average person about real estate transactions. My agent, in my opinion, was unprofessional and did not follow through or keep her word to me. My refi should have been simple. No income verification, no appraisal etc because it was an FHA Streamline. Paramount wanted all the information anyway. Even asked us to fill out a paper giving them information on my husbands ex-​wife and our children. How is that information related to a home purchase? County taxes are due in 7 days. I have been watching the county’s website for weeks now waiting to see if they posted. I sent my Paramount rep a couple of emails asking her to check why they had not been paid through escrow yet… She never got back to me. This is the typical service I got from her. I finally went to the title company myself. I would not recommend using this company… Homebuyer beware. I should backed out of the transaction when I first had issues. Go to your credit union, you’ll get better service from a local lender who wants to do business with you.

Is it normal business for you guys to hang up on a potential new client when you can’t take a no for an answer? Now I know not to do business with you at all thanks for making this clear for the future!!!

Worst mortgage experience ever, and we have had more than a couple! Paramount even rivaled Wells Fargo for general incompetence & annoyance. The agent that wrote our policy was good, everything from that point was downhill. We were told the entire process would take several weeks until we had the money. Each week we were told «Its closing… Can you give us just this one more document?» And each week we’d hear absolutely nothing until calling again to ask what was going on. It was like each person passed the buck to some other department which knew NOTHING about anything. The underwriter tried forcing us into scanning & faxing every-​single-​receipt from our housing remodel from the past 2 years after we’d already been approved & signed with the notary. (By the way, I live in 2015, I don’t have a landline phone & I’m NOT paying $ 1.50 per page to fax 1,000 receipts from Staples!!) I had to raise hell & finally has some progress. Needless to say… we closed after a really annoying 3+ month process. There was literally no reason it should have taken this long as it was a simple re-​fi with tons of equity. Avoid this business unless you have NO OTHER OPTION!

We got a loan from our credit union and obviously this company found our about it, will not stop calling my house. How they acquired our information not sure but any place that repeatedly calls and leaves no messgae, I want nothing to do with. Beware!

My experience with Paramount was pretty good. Conrad Engler was always available to answer my questions that I had. This loan took quite a bit longer than I had hoped, but there were some hurdles that needed to be jumped. Thanks

After this company had been calling continually for weeks. I called them back and asked this company to put us on their «do not call» list. They said they would and then proceeded trying to sell me a mortgage and so I hung up. They still call continually from different numbers on the caller id. It’s ridiculous and I don’t know if it’s even legal, as I have asked them to put us on their «do not call list» quite a while ago, getting very tired of it!

This is our second refi with Paramount. Both transactions have gone smoothly. Stephanie Hertel and Jamie Williams were great. We were in contact every couple of days throughout the process. No surprises, we always knew what the next step would be etc. I really feel like they went above and beyond to help accommodate our needs, and secure a refi loan. I would highly recommend working with Stephanie and Jamie. 5 stars for Stephanie, Jamie and Paramount.

Refinancing through Paramount Equity has been a horrible disaster. Their worst problem has been their complete lack of communication. Assurances made and then you find out that nothing ends up being what was said… but not until final paperwork is being signed. Feels duplicitous. For peace of mind… do not use this company.

This is the worst dealings I’ve had with a Mortgage company. This is my 3^rd home and I went through a cash-​out refinance. The deal went well, but dealing with these people is really difficult. I live in Oregon and the are all over the US, so you never actually see them face to face. Also, if you are paying off any items through the course of your sale, make sure that you check the updated amounts before the final signing. I would say that even though the deal turned out ok, dealing with the poor customer service makes me not want to go back ever again. I wish there was a star I could choose that is lower than 1.

Fantastic customer service with an entire outlook for the customer. Quick, easy, and efficient. If you’re looking to purchase your first home, refinance, or step it up a bit for another property; Paramount is the way to go!

Please beware before proceeding with ANY business using this company. In the middle of December my husband and I sold a house and used the money to purchase another investment property and we decided to purchase a home at the same time. We had a real estate agent recommend Char Ruppel as a loan officer. Char works for Paramount.
I gave Char a call right before Christmas and explained to him that we were purchasing two properties and using a 1031 for the money that we made through the house we just sold. He said that he would be delighted to help us and seemed AMAZING to work with… well for the first two weeks things were great working with him, then they went south very very quickly.
We needed to close by January 23^rd, per the contract with one of our properties. Char new this from the beginning, and although it was going to be a quick turnaround time, he stated over and over again that it would all work out and we would close by that date. Not only did we need to close by that date due to one of the contracts, we had people moving into our unit that weekend, and were planning on painting, cleaning and moving into our own home and had made the arrangements since we were told over and over again that it would in fact close on time.
Two weeks before both properties were supposed to close, Char stopped communicating with me. I was then told that he reached out DIRECTLY to the seller of our new investment property to ask if they would LOWER the price because he did something wrong with the numbers and we had a 10K credit that he had no idea what to do with. He almost lost us the deal by reaching out to the seller. Which would have lost us BOTH properties!
Still he was barely communicating with me, and acting like I was the biggest pain when I reached out repeatedly because he never responded to important emails from myself. My agent and my husband started to reach out as I was getting incredibly frustrated with his unprofessional behavior and they had the same issue.
He then calls me the Friday before we were supposed to close and told me that he could use part of the credit for one loan and part for the other… I thought this didn’t sound right. He said he would call me on Monday and email me the updated numbers for both loans. He never did, so I called the processor (Erika who was AMAZING) and she apologized profusely and stated that Char could not legally do that but they would cover it due to his error.
Then on Wednesday (three days before we were supposed to close) he called and told me we needed an additional 26K in our account due to his many errors. I was so frustrated at this point, I thought we were going to lose both homes and was more angry than I have every been in my life. Fortunately, we got the money gifted to us and we closed late on both properties, which caused issues with moving. He also revealed financial information about my father that we specifically asked him not to tell us, as my father is very private. He literally had no respect for anyone.
Char promised to pay for any costs incurred due to the late closing. I sent him an email with the costs as requested and he sent me back a nasty email. I never heard from him again.
We had a meeting with Kelly Resendez (Paramount manager), a couple weeks after closing. Our agent came with us. We explained what happened. At some points she was a bit defensive but she also seemed mortified by Chars unprofessional behavior. I printed out his nasty email to me in response to my email about the costs of moving and she seemed shocked by his response when she read it. She promised me a check, as Char should have provided. Three weeks and following up with Kelly a few times, we finally got our check.
THEN, last week I received a phone call from State Farm Agent David Redfield. Char set up our insurance with David. I think they have a referral deal. Char told me he would get me the best price and I trusted him in the beginning. Well, either David misunderstood Char or Char didn’t communicate well, but they had our insurance quoted as a duplex instead of a fourplex. this is a MONTH after we closed. He quoted me about $ 700 more. Well, I called and spent most of my day on the phone and got a quote that was $ 500 less than that through Geico. I canceled both policies and moved over to Geico. So not only is Char unprofessional, he is shady too. To tell me that he can get me «the best» quote and use one person is a scam because he probably gets a kickback.
Buying a home is a very very stressful time and you should always be able to trust who you’re working with. Take a look at the rest of these reviews… I know people review bad experiences more then good, but there is a reason why there are not many good reviews on here… because this is a horrific company that really has no care for the people who they try to lure with their shiny façade. I would very sincerely suggest looking elsewhere before trusting this company with anything!

Update:
After nearly 7 months from the beginning of this process and multiple attempts to reach out to them I am updating my review. After a couple of requests to see where their «investigation» led, I was ultimately put in contact with Jesse Spina, who is the V.P. of Sales and he was very helpful and actually seemed genuine upon speaking with me. Paramount ultimately reimbursed our appraisal fee and we parted ways with their apologies. Not every situation is controllable and I undersrand that, I’m just glad they have people within their organization that do seem to care about the customer service experience.

These people keep calling me 3 to 4 times a day. You need to QUIT your marketing scams. You are horrible and making harassing phone calls. I am reporting you to the business borough. I do NOT want any financing!!!
For others who need a number to complain about these people you may contact the better business borough here
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Paramount has been calling me daily. They call me sometimes 3 or 4 times a day. They are leaving personable VM but I’ve told them not yet have I decided to do s refi. Now after seeing these reviews it puts chills in my back. I don’t want to get into something, be paying mega money each month and not seeing my principal going down. I guess it will be cheaper in the long run to hire a attorney. At least I will have peace of mind and hey let the attorney do the dirty work. Thanks for all your reviews. If you have any other advice please LMK.
D Miami, Fl.

Will not stop calling me! Three cold calls in 24 hours. When I asked to be taken off the list the final time the woman asked why I was picking on her? Are you kidding me?! You called me! This place strikes me unprofessional, just cold calling people asking if they want to refinance. Plus, they won’t even give you information like the current national interest rates over the phone. They aren’t licensed to, they are just cold callers. That’s not my style to share financial information over he phone. If I do ever choose to refinance, it’ll be with a customer service oriented local business and not a factory.