Big Spin Laundromat

Ever since they changed ownership the service has gone down! The owners, especially the woman, are extremely rude and they come up with random business hours. Seems every time I go, I get yelled at because they are closing, though they close at 10 pm, it was 7 pm. Every time I use a machine I am either being screamed at or being given the evil eye. I’ve decided to travel far just to avoid the hostility.

Used to be good but has gone to total crap in the past couple of months.

It’s a laundromat. Clean, well lighted I don’t know what more you can ask for. There’s parking out back. I like that there is no wifi or tv I get to unplug one hour a week. They offer service I haven’t tried it yet the price is reasonable will one day. It’s a laundromat it fulfills its purpose brilliantly.

I’ve been a customer of Big Spin since they opened. I have never had a bad experience until the most recent owners have taken over.
3 times now, when I enter the facility the older man that works there follows me around. I’ve noticed him do this with many people. Not only does it make me feel like he’s watching me like I’m going to do something wrong, but it is very uncomfortable. I was more comfortable with the people that would hang out there (as others reviewers have commented on).
Today 6 dryers were not working, and while I searched for empty dryers an attended was putting another Broken sign on yet another dryer. For a Sunday afternoon, this is really unacceptable.
It also burns me up that they increased pricing but didn’t even invest in any new machines. There is constant rumble as well as squeecking from the machines. Good bye are the days when you could read or watch tv while doing laundry. It is so loud you can’t hear yourself think.
I’m so disappointed.

I love the new owners. The bathroom is always clean and well stocked with paper towels amd supplies. No more drug addicts randomly entering the bathroom to get there fix.
The staff (all family members) are helpful and greet you with a smile.
Check this… they are open 7 days a week from 7am to 10pm… making my life a lot easier.

Hmmm. Been coming here for a number of years. Wash dry and fold has been a great convenience for me and I was always pleased. Recently, there is a new owner and appears to be a big shake-​up in staff. I was used to the old workers who I really liked, especially Joann. The jury is still out, but my clothes came back fine today.
I’m hopeful.

Big Spin: where customer service is now Job 5.
They used to be okay — not great — but they have a new owner and new staff who seem not to care about actually running a business. Their posted opening time is 7AM. I always get there at 7:00 so I can zip through and get to work at a reasonable hour.
Today I waited until 7:15: no one showed up to open; no one stopped by to see how things were going. In my prior visit a month ago, I waited ’til 7:25. Again, no one showed up. Both times I ended up driving the extra mile to the much bigger, much cleaner Rossmore laundromat in JP, which seems well worth the extra travel time.
Plus, Big Spin’s washing machines — of which they have only 14 or 16 — are getting long in the tooth — and usually at least two are out of service. Since I live at the southern edge of Roslindale, I’ll scout out West Roxbury options, too.

First time I came in a while. Prices are great. There were no lines! Very clean, attendant was friendly and was quick when it came to a broken dryer. Definitely will be back again!

Today (May 21) I went there to do a load of laundry. It was the biggest mistake I ever made. I got there around 7, the woman at the counter gave me a dirty look at me (an old white woman who eventually told me her name is Mary). I shrugged it off, bought the card, put my clothes in the wash and went to eat dinner. The laundromat wasn’t very busy when I came back at around 8 to put the clothes in the dryer. I left them there and went home to drop off my detergent. I didn’t realize how lucky I was so far.
When I came back around 9:45, the laundromat was almost empty save for another customer. Mary continued to glare at me behind the counter as I went to get my clothes and I began to feel slightly uncomfortable. I started folding my clothes and had my back to her.
«What are you doing?!» She growled at me as she is now standing right behind me. «We’re closed! Stop folding your clothes and get out of here!» I am not kidding, I have a very good memory and she actually said those words, in a tone as if I’m the most despicable person in the world. I was so surprised and I stuttered to ask her for the time, because I left my house around the corner at 9:40, and it definitely takes less than 5 minutes to get to the laundromat. She pulls out her phone and snaps, «It’s 10 of 10». Being a non-​native English speaker, I have never heard of this expression and I asked her politely, «it’s 10:10?». «No, it’s 10 of 10» she repeats impatiently and I didn’t realize what she means, while the other customer tells me it’s 9:50. That’s enough time to fold my things, as I only had a small load of laundry in the dryer. I told her since there’s still 10 minutes left, I can fold my things and leave before then. She sniffs and goes back to her counter. The other customer’s ride gets here and she leaves. For the next 10 minutes, it was the most tense environment ever as I try to fold my laundry as fast as I could and pack them into my bag.
She comes around the counter at 10 and yells (yes actually yells!) at me to stop folding because it’s 10. At this time I’m kind of pissed of from her yelling at me so much for no reason, and I tell her that I’m almost done, I have two things left to fold, and please stop being so rude to your customers. I asked for her name just in case if it got ugly. She says her name is Joanne and goes to the door for a smoke, and mutters something about «chink» under her breath. That’s what got me started. There’s no way you could justify saying that to a customer. «Excuse me?» I raised my voice and felt tensed. «I’m not talking to you, I’m talking to those people. I don’t want to fucking talk to you,» she blows smoke into the room towards me.
I’m not going to let that go. «Stop swearing at me. My god, what is your problem, you’re getting paid. You shouldn’t be working in customer service if you’re going to get angry at people so easliy.» She tells me that she’s not my «fucking servant» and she’s «not here to serve anyone». She then proceeds to turn off the lights and threaten to lock me inside. How does that even make sense, how am I supposed to take my stuff and get out? I tell her, «I don’t want to be here either, Joanne, I just want to finish packing up so I can go, can you please turn on the lights». «My name’s Mary», that’s when she tells me, «Joanne is my manager». She reluctantly turns them on and gives me another hateful look, shaking all over as if I have done some great injustice to her. Before I finished packing, she again turned off the lights and threatened to lock me inside, to call the cops (on what? I didn’t even do anything?!). «You’re fucking childish, you think you’re a fucking queen,» she drones on about me as I put on my bag. Many times I had to restrain myself from yelling some obscene remark to her, how could you let someone like that work here?
I finally get my backpack on and walk up to her counter and ask for a refund for the money on my card, she snickers and tells me they don’t give refunds. With as much control as I can muster, I asked her for the manager’s number. She points a finger at my face and refused to lend me a pen or a piece of paper and called me «childish» again for asking. (It’s a reasonable request, what is her problem?!) She finally wrote down a number (617−325−3000) and throws it at me. I thank her out of habit and leave the fucking place. As I exited, I knew I would never be back again.
Be forewarned, the hippie exterior is nothing like the Nazist employee who works inside.
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A follow-​up: I emailed the owner and he responded very dryly and criticised me for putting up this review and told me that the only way to get my money back is to take down this review. I have replied to him that this will not happen, however, I will take the time to follow up this review of how he handles the situation. He never replied. A few days later I check back and there are a few other reviews of this place (all 5 stars, posted within a week of my email to him).

I’ve been using Big Spin for almost 2 years for their «Wash/​Dry/​Fold» service… I have been pretty happy thus far… until a couple weeks ago, when all my white clothes came back pink. I was so disappointed. I didn’t want to have to find another laundry service, this place is so cheap! So I brought the clothes back, talked to the manager, and she re-​washed all the clothes with OxyClean — which is pure magic — and almost all the clothes were white again. What really sets Big Spin above, and what made my decision to keep going back, is that she also compensated me for the clothes that were ruined. I went back this week, and this batch of clothes came back just right!