Chili’s

Unbelievably bad night at Chili’s:
1. Took way too long for food to arrive.
2. Not impressed with the new menu (although I do realize that’s a personal choice)
3. The very first bite my daughter took had a hair in it. Waitress took it back but didn’t seem too surprised. Let me tell you, when the very first bite of food at a table has something in it that shouldn’t be there, everyone at the table starts checking every piece of food they’re putting in their mouths and there’s no way you can enjoy your dinner.
4. My daughter got the green chili enchiladas. First bite she took was a huge piece of solid fat.. Absolutely disgusting! Again, waitress didn’t seem too surprised. Flavor wasn’t good even on the non-​fat pieces.
5. I got the cheese enchiladas. Asked for them without the red sauce. Kitchen poured sauce all over them (waitress did catch this) and they needed to be re-​made. So, of course after waiting too long, now I was waiting even longer while everyone else ate. Worse yet, they were horrible!!! I’m pretty sure they’re just a couple slabs of processed cheese thrown on tortillas. I haven’t figured out how they cooked them as the edges were tougher to chew than stale Bazooka gum! And you’d think they could throw a few green onions… something…to make it seem like something other than bad cafeteria food.
6. I asked for some guacamole in place of the red sauce. I found extra charges for this on the bill although there was no mention of the extra charge from the waitress when we placed the order.
Also to note: The loaded baked potato soup was a driving force for my kids to choose Chili’s, however, they’ve recently changed the soup to the equivalent of what you could get out a Campbell’s soup can (watery mess). What I don’t get is that there’s no notation that the recipe has been changed and it’s sold under the same name. My daughter got 4 bowls to go to find out it wasn’t what she thought she was getting.
Oh, and I just realized that their table side app doesn’t acknowledge a credit on the bill due to something being returned because it wasn’t edible, it adds it into the tip calculation anyway… WTH!
Won’t be wasting my money at Chili’s again!

I absolutely love Chili’s food. All the time. I’ve never had a problem with anything. My only complaint was when we went in there yesterday (1 – 24) for my husband’s bday is that it was FREEZING! We thought it was because we sat near the «To Go» area (which, by the way, they need to just put a door or something there because there really is an extra draft, but it wasn’t just because of where we were sitting. We had out son with, and I was so cold, I wouldn’t take off my jacket or scarf. We got our appetizer, but I couldn’t (and either could my husband who never gets cold) take it anymore, so we asked to be moved (and told her why). We got moved to an inside seat in the bar, hoping that would help. It didn’t. I put my jacket and scarf back on. I had to take my son to use the restroom… and I was astounded to see a LOT of other patrons wearing their jackets. Three people sitting in the bar didn’t even take off their knit hats! It was crazy that no other employee noticed how cold it was and turned up the heat… until about an hour later (at about 7:30pm)…when we were soon to leave.
I will return because I’ve never had an issue with Chilli’s (especially not with their food), but will complain to a manager next time for them to adjust the temperature. :/

We had a great waiter and the food was great! I love the green chili enchiladas! I wish they had more cheese! The décor is great and I would definitely go back as many times as my diet allows. Please get more low calorie options but keep my favorites please.

Went there to eat with my wife and my youngest daughter. It took an exceptionally long time for us to receive attention once we were seated. Once we finally did order it took forever for our food to get to us. My wife ordered her item specifically without any beans and she was served her entrée covered in beans! We did not want to wait any longer so we dealt with that. Then when we received our bill they charged us for water! ($ 2.59 per water) I will not be going here again!!!

Great food and great service!!! :) I had the lighter choice sirloin which was cooked to perfection. I also had their molten ice cream chocolate cake for dessert which was probably the best thing I’ve had in a long time. Great location for a casual dinner or a first date!

Customer service here is horrible but the food is good. Been eating here for 2 years and they’ve only screwed up my food once but don’t expect a friendly or polite person to assist you if you need anything — especially if you order take out.

Been here a few times, terrible service. Curbside to go doesn’t pay attention to orders going out. This has happened not once, but three times actually. The food is mediocre here. It probably won’t last much longer just like the neighboring AppleBees restaurant. Go to Gurnee or somewhere else in general.