Payless Shoe Source

Great trip. Not a massive selection, but it’s not a massive store. I like their Champion brand shoes, so I picked up another pair. With the coupon and sale I got them for under $ 25 after tax. Plus they’re super cute. I couldn’t find dress shoes I liked, but that’s really just because I don’t like the current styles as much and I have weird feet to fit. Gabriella (?) was really nice and helpful, but not pushy, and let me know about current sales, how long they would last, and what the extra sales would be. Happy with my purchase and next time I need shoes, I’ll come again.

This store isn’t shopped as hard as some other locations so you might find what you are looking for or some cute shoes (says the lady that bought 6 pairs). They have larger sizes available and wides if needed. BOGO is always a great deal when it’s happening and if you sign up for the rewards you get an email coupon for 25% off entire purchase (sign up before a big shopping trip, my mistake). The fella that works in there is a bit inconsistent but he’s never rude or malicious.

Great selections in larger women’s sizes!!!
I went in to the store because I had time and was curious to see what they were carrying in my size (size 12). I wasn’t expecting to see anything worthwhile. Payless carries awesome shoes in my size online, but rarely in the store. So I was super surprised and delighted to find great boot and heel selections that I could choose from! They were also running a sale on everything topped off with BOGO deal. I got a pair of bad@$$ boots and rockin pair of heels for $ 80. I didn’t have to pay for shipping for once! Also, Jessica, the store assistant was so sweet and helpful. She explained that if I come in and see a shoe I like, that isn’t in my size, she’ll order it in for me and that tells corporate to send more selections in my size. Definitely going to be spending a lot of money here!

Honestly, the simplest exchange policy I have ever had.
Most recently I bought my daughter replacement ballet shoes and of course, I got the wrong color. Since I bought them at a location other than this one, I expected a slow turn around, but I was greatly mistaken.
I walked in, explained the situation, show the box and receipt, and with no hesitation he walked to the shelf and handed me the shoes I needed. It was so quick I was not even sure if he read my receipt. but he did and he thanked me for coming in. He saw I was in a hurry and did his inventory stuff as I was walking out (instead of having me wait)
Wow. Now that is great customer service!