Texan Allergy

Perfection plus! The staff was awesome very attentive and funny. I felt at ease the while time. Sunny is second to none explaining in depth every step along the way. Sunny never talked down to me. I look forward to future visits. If there were 10 stars I would have given them that so consider this 2 reviews for TEN STARS. Thank you ladies see you next month!

Outstanding team there. Everyone is so patient and nice. The PA Sunny was exceptional, patient and very smart. The staff couldn’t have been more kind. They even gave me a tshirt from their practice. And I didn’t have to remember anything. They give you all allergies you are allergic to and a cheat sheet how to do the drops. They thought of everything.
It didn’t leave me stressful. Thank you very much!!!

I have had some level of allergies forever. When growing up I did allergy shots until I finished HS. When I first moved to Austin, i changed environments enough that I was ok. After about ten years I developed allergic symptoms and was tested (skin test etc) but nothing ever showed.
I’ve done blood tests too – still nothing but now my doctors were saying it was obvious I was allergic to something! Right now I’m on a medication that would make the skin tests invalid, and at Texan Allergy we briefly discussed doing a blood test again – and the fact that it still might not work (again). Very frustrating!
PA Sunny said Texan Allergy could make up drops (yes DROPS) that would be based on common allergens in this area, and what allergen groups (trees, mold, grasses, trust me there’s more) my allergy shots had been based on.
We are starting with that – when I’m able to do skin tests we will use that information to adjust my drop solution.
Note: allergy drops are not covered by insurance (at this time they are not FDA approved, they are a compounded med compounded individually for each patient – I have several other compounded meds and fight w insurance all the time with this battle so… yep whatever! I’m ok). They have several payment plans, I am paying $ 140 for 90 day set of drops – some of my mail order meds are $ 75 for 90 days so The price was still fine. There are ways to break up the payments much smaller, or pay for an entire year all at once (then they cost the least per bottle). You pick up your first bottle in person, do the drops, and then they watch you for reactions, then you do them at home. Every 90 days a new bottle is nailed to you and TSA approved. One year from the date you got your first bottle of drops you go back, unless you experience difficulties.
They have several locations; I was referred to them by the MD that oversees them (Dr Christopher Thompson) but I’m 99% sure you do not need to ever see him, as you will see a PA at each location.
I found the staff at the RR location to be warm, helpful, and incredibly friendly. I know that definitely helped me decide what to do. Also before my appointment date, I spoke to a couple of different staff nurses on the phone – I had NO PROBLEMS reaching them which I found amazing (in comparison to a few other large medical practices in all types of fields).
I’ll continue to update as I move through my treatment but so far they have earned five stars with every call, visit, every interaction I have had!

Went in for testing and had a great experience. The staff here is very friendly and the facility is nice and clean. I saw Sunny here and so did my husband and she is great. She explains everything and helps you make an informed choice for treatment. When I made the appointment it was great I was called 3 days before my appointment and my insurance benefits were reviewed and I had a total for my appointment that would be due at the time of visit. Great experience! I now go in for shots off Balcones and the staff there is awesome as well.

We are very thankful for Texan Allergy. From the ease of scheduling, the reminders, the testing and the follow-​up, we couldn’t have been more pleased. We tested my 2 year old and he did so great and the staff made him feel very comfortable. Sunny is wonderful and we were very lucky to get her as our provider. My 3 year old has been on the drop for 10 months and these past few weeks with the oak pollen would have been horrible for him had he not been on the drops. If you are considering drops for your children, this is definitely the place to go. Thank you Texan Allergy!

After searching for an allergist for our 9 year old son we found the perfect one! We wanted to find a place to do the allergy drops instead of shots. They make the drops affordable without insurance. Sara the P.A. Is very throughout and makes sure you feel 100% comfortable with the treatment plan. The entire staff is very friendly! The office is immaculate and they make it kid friendly with the snacks. I love Texan Allergy!

Everyone there was very nice and explained everything in detail! It didn’t even hurt like I thought it would have this was my first allergy test and I’m excited to get my drops and get over feeling like crap all the time from the cedar and mold ugggg! Thanks girls you were all great!!! Melissa and Sunny were my allergy specialists.
Xoxoxo
Malessa

After 9 months on the drops I have been ill the entire time. This week I learned through my physician that the drops are only to help with symptoms and will not help you build up an immunity to the allergies. What a huge waste of money. He advised I go off immediately and see I feel better. I have spent over $ 300 in co-​pays going to the doctor for severe ear infections that have all been related to the allergy drops. PLUS I am allergic to Glycerin. THEY determined I was highly allergic to Glycerin and advised me not to use lotions and products with it in it. Then they had to redo all the tests because I had such a reaction. The first batch of drops they gave me WAS glycerin based. It caused serious health flu like problems for three months. Once I figured out that they screwed up, they make it right with a saline base. Still been sick as a dog since. No more drops.
My favorite part was when the PA asked to use a long metal tube to look up my nose. At the beginning of the appointment I stated as long as it is covered by my insurance you may do the procedure. Nope. I was billed $ 40 for her to look up there for exactly one second. The manager didn’t care and said I authorized it.

Staff: from the recwptionist to Kelsey and Sunny– everyone was amazingly patient, competent, thorough, and kind. My 10 year old went for testing, and they dealt with him beautifully. Sunny is a super calm and knowledgeable PA.
Wait time: this is what sold me. Half the time from start to finish of another place I went. That is HUGE when you have an antsy child in tow.
Ease if medication: very affordable and different options to fit every buget.
So far, I am very happy. Add that it is less than 7 minutes from my house, and all the stars align. My husband’s friends swear by the allergy drops which they specialize in. Again, affordable even if insurance won’t cover it.

We went to Texan Allergy thinking the drops would be a good alternative to the shots for our daughter who has horrible allergies. They signed us up and did the tests without telling us the drops are not covered by insurance. Another thing they neglect to tell you is the commercials say it’s $ 30…but it’s $ 30 per vial you need so if you need 4 vials that’s $ 120 per month per person. Ok… so we decided to do the shots since they were covered by insurance. They say their hours are from 8am-​5pm so when we showed up to get shots like any other place they were closed. We called and they said that they weren’t here unless someone had an appointment. Must be nice. So, we made an appointment and went and still no one was there. We called and they didn’t have us listed. HORRIBLE!!! So, since we already paid for all the testing and insurance won’t pay for them again we are stuck here so we just stopped going and will wait until next year to re-​test somewhere else.

Excellent care, with friendly and compassionate staff and Drs. Treatment is thorough and I felt so had all my questions carefully answered and the processed well explained. Highly recommend for those suffering from ongoing allergies.

Overall the procedures with testing and shots are good here. And the PA, Sunny is pretty nice. However, my experiences with this company Texan Allergy in general suck.
After being tested for allergies, I had the choice of weekly shots or daily drops. I went with the shots because my insurance covered them and it was more convenient. The company prefered that I pick only one location to visit which was fine by me. But then I found out that the locations were unable to be consistant with a weekly schedule.
I started off at the Round Rock location. I was only able to get off early from my work to go for my shots on the same day every week. I chose Fridays to be my day off early. However, there were issues with this location being closed on Fridays here or there and then sometimes the required doctor would not be in. And apparently there must be a doctor present in case there any issues after my shots. Even though with this company I never saw a doctor. I only ever saw the PA and the MAs. I was missing my shots sometimes every other week. Which bothered me, because it affects how long your treatment will take. Treatment takes 3 – 5 years and I really wanted to feel my results sooner.
So I switched to the Far West location. I was told that this location was better at having a doctor present and at being open reguarly. Nope. There was mix up with getting my treatment transferred and then there was a week where the doctor wasn’t available, followed by another week where the doctor had to leave because another paitent of his/​hers had an emergency. Basically, I’ve been going to the Far West location for a month and I have yet to actually get my shots. The most recent two times that I was unable to get my shots, I was offered the option to go back to the Round Rock location for my shots. In both situations, I was already in the Far West neighboorhood/​location on a Friday afternoon. Going up north I35 (3pmish) and coming back south, on a Friday afternoon (4pm ish) is insane. The traffic is crazy. Anyways I opted not to drive to RR and back.
Overall, I think this company must be having growing pains or something. They don’t always have a doctor available. They are not always open at the same times on the same days. For a company that’s only open regular business hours, they should at least keep the same weekly schedule. Also, I pretty sure the doctors they use have their own pratices on the side and are not really running this company. I’m left with the impression that the doctors are contracted individuals paid to sit the back room just in case something happens. While the PAs and MAs are the real workforce and face of this company.
If you have a lot more freedom in your schedule than me, you would probably like this company. The folks are friendly enough and good at giving shots. If you have a 8 – 5 job, you’re only able to get off at certain times, and you’re going to get shots, I would say you may want to reconsider going to this company.

Following a severe allergy attack, I was stricken with bronchitis that took its sweet time to heal. Between the allergies and bronchitis, I struggled to breathe without wheezing, had a painfully annoying cough and was extremely fatigued. It was so miserable.
After three weeks of no improvement, I called Texan Allergy to have my seasonal allergies checked. At first, I was hesitant to schedule an appointment with the physician’s assistant but Alex reassured me that they were fully qualified and competent to handle allergy testing, diagnosis, and medication prescriptions.
Anita was so sweet, personable and fun. She took my vitals and got started with the testing. Man! Allergy testing has come a long way over the years. Gone is the grid drawn on your back with individual scratches. Now, everything is streamlined to a fast and easy arm test with multiple testers at the same time.
While the test was processing, Sunny came in and talked with me. She was thorough, sympathetic to my situation, and very knowledgeable in offering treatment. I decided on the allergy drops over the shots as treatment. With drops, you are given a three month supply to administer to yourself, three times a day, under your tongue. No weekly office visits. No shots. As you near your refill date, they will mail out the new drops… again, saving the trip in.
Within two days of being on a new inhaler and nose spray, my bronchitis was completely gone. Finally some relief!
When I returned the following week to pick up my drops, I swear I wanted to hug Sunny.
Everyone in the office was so great. It truly was such a pleasant experience.

I’ve been coming to Texan Allergy since May of this year (2014) and my experience this far has been fantastic! The initial testing wasn’t as bad as I thought it was going to be. It was fairly simple. The prep for my initial appointment was rough but I made it through. The staff was very understandable and offered me an antihistamine to help once the testing was over, along with cortisone cream, and I was extremely thankful for that! The level of customer service hasn’t changed! Erika D is always very cheerful and knows you by name when you walk through the door. She is also wonderful when it comes to adjusting my schedule when needed, and keeps up with when scheduling needs to happen again. Melissa has administered most of my injections and she’s wonderful! Always asks how my last week was and if I had a different reaction or if it was the same. She’s also great at answering any questions that I have. I have had an overall wonderful experience with all of the staff. I have experienced a world of a difference in my everyday activities. I sleep better and can actually spend time outside! Thank you all so much for being so understanding and accommodating!