Friendly’s

Waited by the door for 15 minutes to be seated when the restaurant was less than half full. Cold food after waiting 45 minutes for an omelet. Miserable waitresses, not just ours, all of them.
Not happy.

Horrendous! Went to Friendlys in Rutland for lunch today. The waitstaff was un knowledgeable on food and specials. My waitress didn’t even know how to make a basic Reese peanut butter cup friend-​Z. Didn’t realize it was that difficult. As far as the management, I was never acknowledged, nor did he come and speak to us to ask how our food was. He just stood in the corner watching everyone. I do not recommend this establishment to anyone. And PS. The new remodeled dining room looks cheap and tacky and extremely Uninviting.

Dined at this location on 1÷29÷16 with a party of 3, 2 adults and 1 toddler. The staff was great in both terms of response and personality. I would like to thank BJ on being a phenomenal waitress and kindly accepting an imaginary ice cream cone from our little one with such enthusiasm.
Our meals were delivered promptly and were appropriately prepared.

3 stars only because the food and ice cream was good. We walked in and there was no hostess anywhere and when he finally showed up he looked overwhelmed and confused even though there were only 2 other small parties. We were seated in the back and our waitress was fine at first very polite but he was clearly more focused on the larger party behind us. I ordered the kids chicken fingers and was pleased when I got 5 chickens, on the other hand my friend ordered the BLT and only got one small piece of bacon and had to ask for more. After we got our ice cream we had to wait 20 minutes for our check, we eventually had to ask another waitress to get it for us because our waiter had disappeared, most likely forgot about us. Overall I was happy with my food because it’s always good but the service was subpar.

To start our visit I asked the hostess, named Hope, if we could sit in a different booth other than the one she was about to bus. She said the section I pointed to was closed, but a waitress told her it was fine to seat us there. Hope sighed and cursed under her breathe saying something like, «some days I really fucking hate this job». Very unprofessional and a little immature. Honey, if you can’t handle sitting someone in a booth without cursing and making a complete ass of yourself, how are you going to make it in life?
As I observed her throughout our visit she rolled her eyes at one couple while they were trying to seat their child in a high chair before she put the menus on the table. Then she sat another couple and put their menus on the table next to them.
This girl needs to be let go. Her bad attitude was enough to make me come on here and do this because my visit started with her unprofessional and immature behavior.
I would have given one star but the food was okay and our waitress was nice.

We have been going to this Friendly’s for years. We like the food and the current waitstaff is great, the managers also. The only thing we would have them improve is to check and see if people are waiting to be seated.

Every time I have tried to call for lunch the phone is off the hook. I like their food but it puts a serious dent in your business if your phone is off the hook at noon.

Slow service. Weird sections were designated to the servers which made them run around more.
Gross habits that waitresses do in front of customers, like using their hands to rub and wipe their noses.
Hair in my cheesy fries.
Grossssss