Carl’s Jr.

My kiddo loves the chicken stars here— I think we’ll stick to McDonalds down the street based upon the terrible service alone. The cashier was about the rudest person I’ve ever seen working a register.
The drive-​thru speaker was so loud you could hear it through the whole restaurant. Another diner asked for a cup for water. ‘I don’t do water cups’
Most places that want their customers to return would give the option to pay a few cents for a cup to get water
My turkey burger was undercooked.
And they charge you to use a debit card!!!
Should’ve spent our $ 20 elsewhere.

Not only do they not do two separate orders in the drive through, they also wont split your amount between two cards. What a hassle to go inside! oh, and they forgot my straws too.
I’ll choose a different fast food restaurant on my lunch break!

I got here at this location one night at 11:45 pm last week and everything I tried to order the drive thru female worker said was unavailable because they were about to be closed at midnight. smdh lazy esses*
Another time I drove thru at about 11:50 pm and both male workers were outside in a car just hopping out and walking back into the store. so I pull up to order and same thing he says everything I tried to order was not available. I was annoyed and wondering what these two guys (one looked «happy») were doing in sitting in a car while the joint is still open. ratchets working this place. Smdh

That’s a link to my friends video on how nasty the food she got last night was. They must have given her the oldest dried up piece of meat they had. Health department should look at this place asap

The woman taking the drive-​thru orders this morning was so mean, impatient, and talking over me while I was trying to place my order (Sunday, Oct 25^th around 8:45am).
Also, why does a restaurant that serves breakfast burritos not have hot sauce?

The worst service ever. Horrible service and sloppy food. Do not care about anything but money. Disgusting how they act, and its all fault of management

The WORST Carl’s Jr I have ever gone too, Carl Karcher would be so disappointed in this restaurant, Sad that his name is on it. Consistenly I have waited alone in the parking lot, without anyone waiting behind me solely asked to wait for minutes upon minutes for my food. I have been asked by the manager to pull around and WAIT as he needs to meet his time so corporate stays happy, Tonight I was in the drive thru and asked for ice water, after asking three times I was told «I cannot give you ice water without ordering» unbelievable! I was going to order for my daughters and myself, However after being told I couldn’t have water I said «No Thank You» and came home. She didn’t even offer to have me pay for water, just NO WATER! I was ordering for dinner, WHY? Just to be rude? I have easily spent $ 10,000+ at Carl’s Jr in my lifetime, easily! I am finished with their poor customer service, bad food, bad attitude. DONE! So many other better restaurants to choose from now.

This Disgusting Carl’s doesn’t even deserve half a star. I work
In the shopping center and sometimes only have a ½hr lunch so the few dozen times I’ve been here food is always nasty! SLOPPY BURGERS AND SOMETIMES BUNS ARE DAYS OLD AND ROCK HARD! A few times some fellow employees have complained of undercooked chicken sandwiches. Like raw in the middle nothing edible.

Never again. One piece of tiny onion and one tiny piece of tomato in my famous star? (see picture) And the manager tells me this is normal? Are you kidding? This is the worst Carls Jr’s that I’ve ever been to and I will never be coming back.

Este lugar esta asqueroso la mexicana que es la encargada esta totalmente deshaciada, notoria su falta de higiene personal y ni hablar de la comida. Es una completa porquería y la comida parece estar en mal estado… No se paren en los Carl’s Jr.

After reading these previous reviews I can’t say I’m that surprised with the service my bf experienced here today. I had sent him out to pick us up a late lunch and to order me the cranberry Apple walnut salad, fries and a diet coke. He calls to say that they no longer sell that salad (should that not be taken off the menu?) so I order the grilled chicken caesar. He orders and gets his food and as he pull away he notices that 1. It is not a grilled chicken caesar salad but a breaded chicken salad with balsamic vinaigrette, and 2. no ketchup that he had to ask for 4 times. So he decides to go in and request for the correct order and to speak with a manager. They ask if there was an issue and he explains to them to problem. With much attitude they proceed to give him the «correct» order. During this whole situation he’s calling me giving me the run down and is clearly very agitated. When he finally returns home I open my bag and find stale fries, NOT a diet coke, and yes a grilled chicken salad with what looked like 2 small pieces and NOT the caesar dressing that he had to ask for the second time but the lady yet again gave him the same balsamic vinaigrette! I understand that working in the fast food industry is not the most glamorous job but try to ATLEAST take pride in the job you have. Listen to the customers orders and not chit chatting with your coworkers. Clearly management or ownership do not have pride in their store as this is clearly a problem with the workers there and not dealt with. Needless to say we took the food back and will no longer bring our business to this location.

The coffee is consistently WAY TOO HOT. Like melt the cup hot. Like cant drink it for 30 minutes hot. Why?

I went in this morning and my drive thru order was wrong. I’m met at the door by two employees when I go to get my correct order. I’m told no you ordered wrong … Ok so ring up a new order ?? No they rather argue and get upset I had to ask if I could come in. Is the dining room closed? Why am I being blocked? Only got worse from there and the emote wants to whine because I dropped some F bombs. Do these people expect you to apologize for their mistake? Lol then she tells me don’t come back. Ok ;) no worries had an interesting call with their corporate office right after that. Awe looks like it won’t be me not returning to that location. I guess you should not impersonate a manager! Enjoy your job hunt smart ass

Would give zero stars if possible. I plan to write a letter to the owner about my experience here. I frequent (ed) this location many mornings to pick up breakfast for my daughter on our commute as I drop her to school in Natomas from Elk Grove despite the fact most times the biscuits are burnt.
Without going into full detail of the exchange between me and Sergio the night shift manager I realize this location has zero customer service skills. I entered the store to use the restroom before my long commute home from a 2 hour parent meeting and would have been happy to purchase something to munch on the ride home HOWEVER the tone and scrutiny I was confronted with was highly offensive. In short I was told I was not a customer so the restroom lights would not be turned on until I bought something. After going back and forth on the logic of this, the lights were finally turned on, with major attitude. Needless to say I didn’t buy anything after this incident, I don’t plan to return, and encourage people who understand the value of quality customer service to steer clear of this location.
On another note: I was informed the site is not a corporate affiliate so they are exempt from being held to any type of standard. Also, while they patronize about who uses their restroom, the night manager/​crew was happy to have their friends and their dog in the store socializing with them.
Management should put a lock on the door and provide key to paying customers to keep their young and underpaid staff from showing how unprofessional they are. As many times as I’ve purchased from this location… I was VERY disappointed.

Food was cold, customer service lol they didn’t have any. Bunch of little kids playing around in the back instead of working. I’m sorry but your job is not that hard so get to it. First and last time I spend my money on this crap.

Pretty much the worst Carl’s I’ve ever been to. Cold food on all occasions I came here. Fries were cold and stale as well. Customer service is okay at best. Got over charged on orders as well. Most likely will never go here again.

I have been here several times. They have decent customer service and decent wait times. The food usually looks a bit sad but it’s not the worst. I ordered the all Natural Burger this time. It was nothing like the delicious looking picture #underwhelmed. The fries we’re cold, lacked salt and tasted old. Otherwise an ok experience. My kids enjoyed their western bacon cheeseburgers.

This carls jr is never packed. I have never been inside but the drive thru is always quick and they have gotten my order right each time. Best breakfast! I save the coupons from the mail and keep them in the car for when I have a hankering for fast good. You can save at least a few dollars.

Kind of shocked at the low rating!
I don’t eat much fast food, but when I do it’s almost ALWAYS at this Carl’s location. Besides the annoying «would you like to make that a combo?» and «would you like to try the new [insert crappy new special]?» that every fast food place does, there’s nothing bad to say about this place!

If I could give 0 stars I would. Worse Carl’s Jr. ever. Every time I’ve been to this location they always mess up. The first time they gave me the wrong burger. I ordered a guacamole burger and got a teriyaki burger. The second time, they charged me twice. Once for my own order and second for another car’s order. This third and final time I will be going to this Carl’s Jr I received soggy fries that looked and tasted like they have been sitting out all day and they just popped them in the microwave. This is the closest location to my house but I’m willing to drive further for better service. Would not recommend this Carl’s Jr to anyone.

I never really understood why people would review fast food restaurants as they are for the most part identical in presentation and taste. However, I have recently come to appreciate a clean bathroom that felt safe (ladies you know what I mean).
In terms of food, Carl’s Jr. isn’t the worst but it isn’t that great. Never and I mean never try their BBQ blue cheese criss cut fries. For some reason that appealed to my husband who opened the box at home and was greeted with the most foul looking dish. I dry-​heaved just looking at it but he was stubborn and was able to eat two bites before spitting it out and throwing it in the trash. The only reason to come here is for the crisscut fries or a milkshake. In terms of their food, Carl’s Jr would get a resounding 1 star but the review is based on their facilities.
The restaurant itself is brightly lit and features a couple of flatscreen TVs in the middle of the dining area. When I went in, the dining area was nearly full with families getting a meal and unlike other fast food chains, I could almost see myself eating here. There is a diner like feel to it and from what I saw, everything was neat and clean. The bathrooms were no exception. They are easily accessible and you don’t need to avoid employees’ gaze when you run in, which is always a plus.
Overall, it is a clean and safe location and if you are a Carl’s Jr fan, I would recommend eating in.