Homewood Suites

My wife and I stayed at this property before an early flight. Upon discovering hair in the bed in our first room, we moved to a second room — only to find hair in the bed. We were offered a third room but chose not to move after we checked the room and found the same problem — hair in the bed. I can only assume that the housekeeping department does not see a problem with this as three times cannot be considered an accident or oversight.
I am a Hilton Diamond member and have stayed at Hilton properties for quite a while. This will be our last experience at this property.
I am only sorry that I had to give a 1 point rating to leave a comment. This hotel deserves a 0 or negative score at best.

Clean and mostly comfortable. The bed is getting old in 107 and should be replaced. Overall, a Good value for the money.
Huge television and tasty coffee in the morning. Close and easy walk to a variety of restaurants too.

We only had a one night stay but from what I saw this hotel is great! The only people we came into contact with was at the front desk for check in and check out. The woman at check in was so sweet.
The room itself was fine. We had a two bedroom suite with living room and kitchen (2 bathrooms). I can’t say much about the kitchen since we were in the room mainly to pack our things for the flight home and our last nights sleep while on vacation.

Quiet & clean for the most part. I enjoy the large room & full size Refrigator.
Housekeeping was below average often returned tip money gone but room not service!?!
$ 20 daily hold is more than average of other hotels; for business travelers staying a couple of weeks it is a factor.

The hotel was a great disappointment. Having stayed her in the past I can only assume current management is overwhelmed. Perhaps because the new stadium will draw away businesses the following happened.
I arrive on Friday and so far everything fine. The only complaint I had at this moment was that the price never meets government rates when they use to. Because everything in the downtown area and Natomas was booked this is the only place I could get.
Two days into my stay my room had not been cleaned. I called the front desk and was told that they have a limited crew on the weekend and cleaning is by request only. The front desk said I should have been advised of this and there are signs everywhere stating this. There are no signs that I could find. I could get fresh towels if I wanted to come up to the front desk.
The final evening I need to was some clothes. I trek down to the laundry room to find two washers (out of order) and two dryers. Costs $ 2.00 per load. While getting change the front desk (before I knew all washers were broke) the front desk person told me to use the hotel next door. I trekked over there to realize i needed a key from there hotel. I go to the front desk area to get a key and they were swamped with customers. I left their hotel and went back to my room.
Disappointing. Do not stay there

Let me first start by saying I AM A HOMEWOOD SUITES FAN. No matter where I’m traveling I always check for a HWS first.
Now with that said. I trust Unilocal also.
The reviews for this particular Hotel were not great so I was on the fence. When I found out they offer a parking package for the airport, they had me hook, line and sinker. But PLEASE BE AWARE, you can only book your shuttle exactly 24 hours in advance of need, no sooner. This was a big turn off at first, but it ended up being super easy.
Now to the review:
We were greeted and provided a room within minutes (it seemed like before I even said who I was she was handing me my keys) It felt like she had been standing there waiting just for me. The next morning pulled my suitcase up to the lobby and even though breakfast didn’t start until 0700 they had set out some items for those few of us who were taking the early 0600 shuttle. They never seemed bothered by us during their breakfast set up, they graciously offered us items to take to start our day.
The shuttle arrived on time and we were welcomed by a very friendly, professional driver who pointed out points of interest in route to each stop.
Upon return, we called the hotel and «Victoria or maybe Veronica» ugg I can’t remember names, stated the driver would be there within minutes. She wasn’t kidding, he was prompt and ready to take us back to our car. Which was safely waiting for us back at HWS.
BTW you can walk to everything you could possibly need.
I can only hope I need to stay here again.

I had a confirmed booking at this hotel and had even e checked in. I arrived at the hotel around 11.30 PM on 7÷31÷2015. There was not a single parking spot available in any of the 3 hotel parking lots — holiday inn, comfort suites or hampton inn. The street parking was about a block down the road and I did not wish to park my car with valuables in it at the end of a lonely street and walk back to the hotel. I went to the front desk to ask for help parking. There were a few disabled parking spots available and also the Hilton diamond elite spots. There were 2 girls at the front desk and when I was telling her that there were no parking spots, she cut me short and said «Sorry, we are a full house tonight and cannot help you. You can park down the street. I said I do not want to park down the street and before I could complete my sentence, she again cut me off saying that’s my only choice and cannot help me. I started thinking aloud (at this point, I am tired, irritable, know I have an early start to the morning) that maybe I should just cancel my reservation and go back home. She stops me at this point — asks me for my last name and says Here you go. your reservation has been cancelled, Goodnight!!! And She rolls her eyes, looks at her colleague and they actually giggle!!! I was so upset, I just left!!! NO attempt was made to apologize, ask me to park at the disabled spot for tonight or better yet, give me the hilton elite parking spot or even make an attempt to book me into another Hilton Hotel !!! The attitude was just plain I do not care !!! Am so very disappointed. Have been a loyal Hilton Honors member. and have never encountered customer service like this. I have stayed at the other Homewood suites at Roseville and there they are so friendly and welcoming and in a similar circumstance last year, she had allowed me to park at the disabled spot and woken me up in the morning to move my car to another spot !!! So, to summarize, do not choose this hotel if you are driving and if you plan to check in late, as you might not have a parking spot available! Wonder what would have happened if I was a single mom with a bunch of kids & luggage !!!
Again, the other homewood suites I have stayed at have always been exceptionally nice with the one in Roseville has free breakfast, weekdays manager’s reception with dinner! I love the chain, just not this hotel’s front desk customer service!

Homewood Suites is a hotel that tries to bring the essence of a home into there establishment. And in some cases, they bring up to that expectation, considering it is called Homewood Suites. But sometimes it does not deliver in some categories, and there is some things that were rather disappointing, but this place does have some great things about it. However lets go over the cons first. After driving on a road trip for 4 – 5 hours, and you want to stop and get a hotel, your tired, and just want to relax and go for a swim. So we did that, but however this joint did not not have any towels! An employee went to go «get more «but never lived up to his word, so we had to back to our room and get our bathroom towels. And not to mention that after a nice cold swim, you would want to go in the hot tub and have a refreshing worm jet after the cold pool water. But sadly we couldn’t do that because the jets were not working ! My pool experience at Homewood Suites was not very pleasant, and also considering it was the first thing we did. We made it to our room, and the room was rather exquisite. Nice furniture, good designs, and a very nice bed, however, the Television was horrible. Slow, boring, and not any good channels. We had to watch some Mickey Mouse clubhouse bull on Nick about some superhero while we were eating. But otherwise our room was rather nice. The bed was OK. I hurt my neck on the uncomfortable mattress, but the pillows were quite nice. We made our way to lobby in the morning to get some free confidential breakfast which is really awesome. It defiantly made me feel at home. I had some potatoes and a muffin along with some coffee. The coffee was pretty good, and so were the potatoes, however my muffin was rather stale. They also had a «make your own waffle» mechanism, and it look rather satisfying, considering I was in the mood for some waffles, but line look unbearable. I did not want to wait In a huge line for just a waffle, so I rejected it. I would recommend make a better idea of getting waffles so people don’t have to wait that long in there morning, but it’s very cool that they give a free confidential breakfast at your stay. There are some cons about this place, but overall it’s a pretty satisfying hotel to stay in. I recommend it!

I checked in here on a Wednesday. At first impression, the hostess at the front desk asked me ‘how can I help you’, thinking I was there for something else. I had left my family and bags in our car. She probably didn’t think much of who I was until I told her I was there for a nights stay. No big deal, happens all the time. This location is close to the Sac international airport, next to other hotels, a holiday Inn and a hampton inn suites, a bunch of eateries within walking distance and the 5 freeway for easy access to downtown sacramento or the airport or redding on the 5 north.
The rooms are spacious, clean, with updated appliances and furniture. The carpet in my room had minor blemishes but ok. The eating area is elegantly furnished. Dinner was on the light side, a salad and mini chicken burgers but ok.
There is a big swimming pool, a gym, basketball court and an outdoor quad, where you can sit and wind down your day. Overall, I recommend for anyone visiting the area.

To Whom it May Concern,
I recently booked a stay at the Hilton Homewood Suites at Sacramento airport/​Natomas (conf#84 320 026) for the night of Nov 10^th. This was for an early morning flight for business out of SMF which was changed due to the Veterans Day holiday affecting my customer’s schedule. I went to cancel the reservation and was greatly discouraged by the fact that I had booked a «non refundable stay» which ultimately cost me a $ 25 change fee to switch to a different hotel (after a lengthy and agitating conversation with the Advance Purchase Department). I should point out that the rep I talked to, one Bryan Gawron, was professional and polite and I am not upset with him, I am upset with your punitive policy and apparent lack of regard for your regular business customers.
First off, I book hotels all the time, sometimes in a hurry and from random locations (like the 20+ stays I have at Hilton Hotels in the past 9 months). I usually select the best price since I am expensing for business travel, and I almost always keep my reservations. It appears as though I failed to thoroughly read all the stipulations of the room I selected, and then made the enormous mistake of thinking that a hotel chain would honor my repeat business by being flexible when my schedule changed due to forces outside of my control.
Second, I work in a highly customer service oriented job where customer loyalty is seen as paramount to doing good business, and when exceptions need to be made in order to satisfy a productive customer, they get made, period. I would probably be fired if I risked losing a repeat customer in good standing over $ 25, or $ 250, or even $ 2500 dollars, regardless of whether I had some pissant policy to hide behind or not. Being correct does not make you right.
Third, I don’t like liars. When you say you «can’t» refund my fee in full, you are lying, plain and simple. Lying to your customers is a bad business practice.
Finally, now that I will have to explain to my boss why I am expensing some random $ 25 expense, or just eat the expense myself, I guess I will just make it my hobby to make sure that everyone I know who travels is aware of the fact that even though you pretend to honor loyalty with hhonors points and such, that is really just a lie and the first chance you get to stick it to a person for a lousy $ 25 you’re going to do it. I don’t know if you’ve ever researched the statistics on how much damage a pissed off customer can do to your reputation, especially when they work closely with members of a large corporation who travel nation and world-​wide on a regular basis, or how much advertising costs go into winning new customers vice retaining existing customers, but it has now become my privilege and mission to turn the $ 25 you just stole from me into the biggest check you write all year.
A lot of good earning gold status with hhonors does, apparently it does not earn you the privilege an exception or professional courtesy when the chips are down.
Sincerely,
ME

My husband and I take my mom to the Sacramento area fairly often to visit family. She is unsteady on her feet and always afraid of falling, so I made our reservations for one handicapped room (because they’re usually the closest to the elevators), and one room as close as possible. Upon arrival, the girls at the front desk stated they had no such request (reservations made on Expedia), but they reworked the rooms to give us two rooms fairly close, and one was designated as handicapped. Unfortunately, we found that the handicapped room was at the absolute far end of a long hallway, and the room they’d offered for my husband and myself was much closer for Mom. We traded rooms. Both were huge — beautiful suites with every possible amenity. The full hot breakfast in the morning was very good, and we thought that aside from the puzzling placement of the handicapped rooms, it was an amazing find — great price, clean rooms, nice people… then, very early the last morning of our stay, I took a trip to the bathroom. Within about 10 seconds, a «creature» chose to leave the bathroom and run into the bedroom. My scream woke my husband, who searched the entire hotel room and couldn’t find anything. Because it was the middle of the night and I wasn’t wearing my glasses, I can’t say for sure what it was, but either a lizard or a mouse was our uninvited guest that night. I’m very glad that we were about to leave the hotel anyway; I’m not sure I could have slept there another night.

4 stars for clean comfy and good service.
But the pool was cold and the hot tub was only warm… Not good.

I was here four years ago and thought it was nice. Recently I was here for business trip and was pleasantly surprised at how much I enjoyed my stay. The room I was in was laid out nicely. The bed was King size, comfortable and had plenty of nice pillows. The toiletries were decent (Neutrogena). The water pressure was nice and strong.
There’s breakfast daily, which is better than what I find in other «suite» motels. I also like that they had dinner Monday to Thursday with beer, wine, and sodas. I didn’t eat there, but it seemed popular with the guests. I also liked that they had car charging parking spaces.

The staff and management went out of their way to provide my wife and I dinner after the dinner service had closed. The can do attitude and willingness to help convinced us to write this review and highly recommend this hotel when staying near the Sacramento. CA airport.

The accommodations are nice. It fit my family of five nicely. The free, hot breakfast was a bonus. We planned our trip to be at a hotel with a pool since it was a nice warm weekend… but unbeknownst to us the pool and hot tub was closed for construction! Kind of put a kink in our plans! Wish we had know at time of booking. :(
Hotel was clean and nicely decorated. The lobby area was inviting and the front desk was friendly.

I came here on my first business trip ever. I came here by myself and I was very uneasy because I’ve never done anything like this before staying in a hotel. And so far I have had a very enjoyable experience I really do feel at home it’s a very comfortable environment very safe environment I really enjoy it and I would come back here in a heartbeat.

Room smells musty; breakfast eggs, potatoes and bacon were cold;; room still not made up at 2:30. had to call housekeeping. I am not clear on why people are raving…
When the a/​c is on the living room is too cold to use since the a/​c direction is not adjustable.

Nice rooms w/​everything you could possibly need to be comfortable– see attached photos of our room dated 2÷7÷14,
Shuttle service to the airport,
Close to restaurants,
Had an early 6 am flight so I missed the complementary breakfast :(
I would stay there again!

My husband and I spent our wedding night here although it was not anything like the movies. Exhausted from a long day, we stopped first at the In-​n-​Out as we didn’t end up eating anything other than our bite of cake at the wedding and were starved. Yes, I was still in my gown and he was in an cream suit. We totally blended in to their 10pm crowd.
We drowsily checked in and got our room key and after answering a couple of questions from two teens (Did you just get married? Where did you get married? How was it?), we finally settled in to our immaculate room. We had gone economical and pragmatic as we were only going to be in the room for a mere hours before heading off on our honeymoon the next morning so we ended up only spending $ 70ish dollars for the night, which after stepping foot in our room was a total steal.
We chowed down on our burgers, showered, then collapsed on the bed. Really romantic. Our alarm wakes us both up from a heavy sleep and we head over to their breakfast area and grab a quick bite to eat before our flight.
Overall, it was a great room and the breakfast area and lobby were beautiful. Just wish we could have used the facilities a bit more. I would definitely recommend this place to anyone who is flying in or out of SMF.

This hotel is wonderfully close to restaurants and the airport. The staff is super friendly, and the hotel is clean. It is also extremely large, to the point Magellan would get lost. You do a lot of walking to get from point a to point b, and you will be freezing doing it since the hallways are insanely cold.
Other reviews have said everything about food, parking, etc. My only addition would be the «pantry» has some great options if you don’t want to go out, including beer and wine.
The gym is severely lacking. There are some treadmills and other cardio machines and assorted medicine balls. That’s it. I had to get really creative with my workout.