Quest Diagnostics

One of the lady that does the blood work is rude as hell every single time I go in and see her she’s always hella rude she has a lot of makeup on and very short hair.

First of all, as a blood donor… This is the first time I’ve experienced this type of treatment and it has always been easy for me to draw blood. I came in here to get my blood drawn and the wait was about an hour.
They have a new check in procedure now… So you sign in then sit down and wait then they’ll call your name and send you inside.
I had Maggie as my phlebotomist. It has Always been easy for me to get my blood drawn but I guess my veins decided to act up today. So first Maggie messed up on one of my test number and had to fix it. She even asked me which number… When it’s checked on there.
My blood drawn was consists of 4 regular tubes. So she tried my left arms on the side, but there wasn’t enough blood coming out so she poked in deeper and had to withdrawal cause it was hurting me. So she tried my right arm instead. She pulled out the smaller tubes but then blood came out on my right arms so she decided to use the regular tubes, but my blood stopped so she had to withdraw again… So my tubes weren’t filled all way. She panicked and got another person to come in… She checked my veins but there was nothing. So she sent another person in…
I don’t know anything about blood draws, but if the patient is not giving you blood, then shouldn’t you use a smaller needle and tubes to try a smaller vein? Or send them home and try again the next day?
And guess what? The third lady came in and said, «Maggie doesn’t listen if the patient is not giving enough blood, then she’s supposed to use a smaller tube.» AH HA! Just as I thought. She used a smaller needle and tubes. But this lady was rude afterwards and was like yeah Hun, it’s you not them. The hell? My right arm is bruised because of them and they poked me 3x and each times hurt. Plus I had 2 regular tubes with blood and I guess it’s just going to waste now. What if I passed out from giving too much blood? Shit. Excuse my language, but now I have to go ice my arm cause it’s bruised!
This place is so unprofessional. I’m never coming back here again.

Either it’s just bad luck but one of the worst system I’ve experienced. They stop drug screening at 3pm even though they close at 5pm. They do not do drug screening on weekends so they puts another delay to start my job. Went in on Friday, January 8, 2016 and «their system is down». Worker said they will do drug screening as early as they open but today, January 11, 2016 they said not till 10am. Their workers need to know their schedules. Wasting a lot of my time and may cause me to lose a chance to work. Will update if I lost my job or not.

I feel bad for the receptionist, she was obviously trying very hard to help everyone as quickly and efficiently as possible but most of the people coming in were not following her directions (which were also printed and posted all over the check in area) meaning she had to waste time that could have been used helping people repeating herself to newcomers who couldn’t understand to write their name down and take a seat. I had an appointment first thing in the morning so I didn’t have to wait long before being seen, I don’t feel bad for the walk ins who did have to wait, the point of a walk in is they fit you in if they have room between appointments… you can’t not have an appointment then get upset that you have to wait for those who do (and overall because of the walk ins not following direction and delaying the receptionist, I understand a little bit of waiting even for those who do have appointments). Overall I think she was keeping calmer than most people would in her position, though she was obviously and understandably frustrated by having to repeat simple instructions

Two hours and counting… They are grossly understaffed & no one cares that you have to wait. Tried to make an appointment as the clerk suggested, but they are all booked up. My advise is to either not come here or make an appointment if you can.
However — the people watching might just be better than the airport. This place was FULL of unusual characters! One guy was talking to himself and moved from one open to the next and left a trail of tan bark coming out of his pockets. Another kept running from his caretaker & a lady passed out during her glucose test.

There has to be a more efficient way of handling drop offs. I waited over an hour to get called just for a drop off that took under 5 minutes to take care of. That’s including walking up to the counter.

Can I give it no stars because that’s what the service deserves. I made an appointment for 1 o’clock because after reading Unilocal reviews seemed like the smartest decision. Get to the location 10 minutes before my appointment, waited 15 minutes before I finally got service, turned in my paperwork was told to sit down it is now 1:12 pm. 1:30 and I’m still sitting what was the purpose of my appointment again? Finally at 1:40 I finally was able to give my urine sample ! Wow ! Never again!

I arrived at the Quest Diagnostic Center located at West Stockton Boulevard Elk Grove California at 4:30 p.m. According to the website they’re open 7 a.m. to 5 o’clock p.m. I get there and the doors are locked. I see a woman through the window and tap on the window as I motion to her 5 o’clock? She motions back four o clock pm.
I was quite frustrated as I live 35 minutes away and was in hurry to get here before they closed. I have been here several times over the last couple of weeks and every visit has been a disaster. When you call for an appointment the phone rings and rings and rings. So then you walk in and end up with a two and a half hour wait on average.
My previous experience to this visit was not only the long wait but there was only one person in the office who was also drawing blood and the waiting room is filled. I could go on but its quite ridiculous. Attempt to find another lab if possible. To avoid any other incidence with this lab I’d rather pay $ 100 fee Plus the lab fee $ 25 to have my blood drawn at the Urgent Care Center. Yes $ 100 seems steep, but I’d pay it, to avoid another visit here.

At my appointment, they would not accept my insurance card (Blue Shield PPO) even though they are an in-​network provider. Had to pay out-​of-​pocket on the spot to get needed lab work done in a timely basis. Could not get in contact with a human being after the fact to get my money refunded. Took months to finally get a refund from Quest (and only happened after a formal complaint to Blue Shield). Go anywhere else!!!

Waited over two hours when I was told it was a 35 minute wait.

Sat in this office for more than an hour. There were only 4 people ahead of me and one phlebotomist. I haven’t eaten in 12 hours. She shouldn’t be running this lab alone. They need someone with a personality and some efficiency. Bad experience I feel like a rat in a lab.

These people have sucked so much blood out of my veins in the last year that I am truly surprised I have any left. At least they are good at it. They always insist on taping on a piece of gauze afterward. I think the most painful part is tearing off that tape once you get home and it always leaves this super stubborn, ugly film that does not want to come off.
If you make an appointment on line first, you will be in and out faster than you can pick up a hamburger at McDonalds. However, if you just drop in without an appointment then there is no telling what you are going to have to deal with. You might be standing in line to register for a half hour and then spend another hour waiting amongst undisciplined children running around screaming while their rude and even more undisciplined parents talk very loud on their cell phones. It can get painfully loud in there. Then again, you might get lucky and come at a time when the place is almost empty.

The staff was pretty friendly. Only thing is when I walked up to the desk two of the employees were having a personal conversation and instead directing all their attention on me (the customer) they kind of just told me what to do and continued with their talk. A little rude in my opinion but whatever. Got in and out quick :)

HORRIBLE! I was there to take a drug screen test and it took over an hour just waiting with my bladder about to explode! Worst part is, there were three others waiting ahead of me FRUSTRATED as heII as well. DO NOT GO HERE. If they can’t provide the service, why BE in service!

It’s pretty sad when the intern gives me better customer service than the actual employee. My phlebotomist was clueless on how to spell «coconut» to look up my specific blood draw/​allergy test. I wanted to correct her, but didn’t want to come off as educated or something.
Then the SUPER nice intern nails my vein on the first go, and is super friendly to me, and we are chatting it up while my 29 347 vials of blood are being drawn. On the last vial (he has an Indian accent, and I TOO am Indian) he mentions to the phlebotomist that there is an air bubble in it. She RUDELY says «what? a what? I CANT UNDERSTAND YOU! WHAT?»…to which I just say «an air bubble. He said AIR BUBBLE.» Then I proceeded to tell him what a GREAT job he did with drawing my blood.
I hope they hire him, because the lady who actually worked here is obviously a miserable person.

Came in and right back out. I had my blood work done, and the staff was friendly. Some didn’t quite take jokes very well. –_​_​_​– But it’s ok because they’re not comedians, just lab experts. They got the job done, not really much to say.

I had a great experience at this location. I think most of the staff came from the location down the road and some of them seem to like it better at this location. Everyone is always really friendly and apologetic if you have to wait. The wait has never been too bad though (unlike the other location). It is clean and they always seem to have plenty of people working. If I have to get blood drawn, this is the spot.

Never thought much about writing a review for a lab, but since this once a year necessity was more like a comedy of errors, I couldn’t wait to place my disgruntledness on paper (or actually computer). I’m sure everyone even minorly involved isn’t even aware or could care less of this inconvenience but myself.
I have been going to the Mercy Family Health Center on Hospital Drive in South Sacramento for several years. Right next door to them is (or was) Quest Diagnostics, which is where I would take my doctor’s referral to get my annual blood taken. Since blood should be taken from a patient that has fasted overnight, I of course took my slip home with plans to call the lab and schedule an appointment.
After getting home, I noticed that the only address and phone number listed on my referral slip is my doctor’s office. I seem to recall that there used to be a number and address automatically on the slip as an aid to let someone know where to go and how to get a hold of the lab itself. But since only the doctor’s office was stamped on there I thought, well I guess they are now scheduling appointments for the lab. After getting the fax machine, I had to call them again and key a different department. After informing them that their fax machine goes off when calling the appointment scheduling number, the office staff member on the phone makes me feel stupid for calling. «No we do not schedule appointments for the lab!» No other help or polite apologies were offered.
Eventually I go online to find out what to do next. I find what I thought was the correct address of the lab and schedule an appointment. The process was very simple and easy. And I got a confirmation e-​mail with the date, time and address of where to go.
On the morning of my appointment, me, being a participant of this comedy of errors, drives to the building where I had always gone before. The sign is no longer there and it appears to be under remodeling construction. The sign that was posted explains that they have relocated the office. I look at my address again and realize that the address has changed. Instead of Hospital Drive, it is on Timberlake Dr., which is still very close to where I am. So I proceed to look for this address and drive up and down the street several times to no avail. Can’t find it anywhere! The Quest Diagnostics sign or even an address number seems to have eluded me.
I don’t have a phone number of the lab, because it isn’t listed even on my confirmation slip. I end up going all the way to my doctor’s office to get directions. The receptionist tells me, its right next door. I’m like, really? Obviously I won’t get the help from her. I go back to the former lab and read the posted address again and notice that it says they are near the Target shopping center. Yay! A clue!
Finally, I catch a glimpse of the lab and make a quick turn into the strip mall. Success! But now I am 20 minutes late for my appointment. When I arrive to sign in, I apologize for being late and explained that I was lost finding them. The receptionist was very sweet and said «no problem at all».
I sit down in the reception area and wait, and wait, and wait. An hour and 15 minutes later after seeing other patients come and go, I went up to the reception desk to see if I was overlooked. She says, «I’m entering your name into the system right now». Even though I expected to wait because of being tardy, I was a little suspicious that my info was finally getting entered in at such a late time period.
After a little more waiting, I finally get called in with a «sorry for the wait» response. Five minutes later, my blood is drawn and I’m back outside to get home. What a waste of my morning! And if you are reading this, I hope it wasn’t too long winded and a waste of your time either. I just had to get all the annoying details down while it was still fresh in my mind!