Quest Diagnostics

I give it a one star cuz im force to. This place has the worst lady upfront. Treats people like shit, and the ones that dont speak english fluently worse. She never greats at all and never looks up whenever she is talking to someone. This place is not professional at all. Id rather drive the extra 2 miles and go to the one on timberlake, they are all so much nicer there.

Let me tell a bit story before I visit them.
Well on Friday 1, April 2016 I went to visit my Doc, office on Stockton Blvd. My Dr. ordered me to have a blood drawn, God I have a hard time with my Dr., receptionist, she was horrible, All patients who sitting and waiting there were talking so loud, I felt like I lost in Sai-​Ngon Vietnam in USA.
Well visit doctor office made me want to cry because Unprofessional!!! I ever never have this bad experience in Silicon Valley.
Ok, now it about them. Thanks Lord I found you, I so depressed with my doctor office staff. Drove there, walked there, the lady at front counter say Hi and asked what can she help. She was really nice, I didn’t look at her name, and otherwise I will give her name here.
I let her know that I just walk in, to have a blood drawn, no appointment. She said no problem just sign in on computer and then we will take care of .
Well after sign in, a few minute only the staff name start with I, he was so friendly and professional, drawn my blood and finished all in less than 5 minutes.
What I should say, if not Yes you guys awesome and professional.
Sorry for all who got bad experiences with them but me I was have a great time and good service. I knew customer service is shitty job, been there, done that, some time I wanted to strangle some customer, depends on you know.??
Thank you and hope you guys keep this standard of service in the future.
Dawson

Let me start of by pointing out the good things: the office was clean and lines for appointments and walk-​ins were clearly labeled.
It was a gloomy office; the receptionist didn’t smile or greet and I heard someone in the back said, «I could shoot myself.» Hopefully that was a patient and not a staff member who said that. How unprofessionally would that be?!? After I checked in for my father, we sat down and waited. Quite surprisingly, it was fast – maybe five minutes waiting and we got called into the back. I was happy for that.
The phlebotomist verified my father’s birthdate at the door and again in the private room. This whole time she didn’t say good morning or hello. She talked with her back towards us. She asked for my father’s ID and then after she swiped it, she handed it back without looking (her back was still facing us still). She didn’t smile either; the staff doesn’t seem like they want to be there. She was very impatient when she asked my dad for his signature after she drew his blood. He was signing very slow – he’s an 80 year old man!
I was standing there watching the entire time. I noticed another terminal in the office was unlocked. I could see and read the patient’s name on the screen. I’m pretty sure they violated the HIPAA law. The other phlebotomist probably thought she’s leaving the room really fast, but it can’t be like that when the room is shared. She did return and close out the screen.
Hopefully they will address their customer service and train staff to protect patient’s confidentiality. I certainly don’t want other patients or people seeing my father’s or other patients information.
I didn’t even know their names, and they didn’t know mine either. Sad.