The Pet Inn

HIGHLY RECOMMENDED! Amazing business! Clean facility, friendly staff, safe, secure, and most importantly my dog LOVES coming here. That’s all you need to know! But if you would like to know why i will always be a pet inn customer please enjoy my incredibly long review LOL!
I am a first time dog owner of a high energy boxer.
**As a youngster he experienced separation anxiety when I left him with an in home boarding place. I returned home from an out of state vacation and my 1 year old dog had lost several pounds and his hair was shedding a ton. I couldn’t believe how thin and unhealthy he looked. Side note: I had been gone over a week. The trainer later told me he missed the first day of meals– normal for a dog unsure of his environment but he was so much thinner I am sure he skipped more than that. Not entirely her fault of course but I would have liked to hear that prior to picking up a skinny stressed out dog.**
When looking for a different boarding option I was determined not to let harvey down a second time. I have been going to mueller vet (highly recommended!) since I brought him home as a puppy and decided to check out their neighboring business, The Pet Inn.
They happily watched my dog in their lobby while they gave me a quick tour of the facility. First impression: clean! Friendly employees. Then you get your first play session for free to try it out. You can’t beat that.
Since then I’ve boarded him a couple times and done the day care a couple times as well. Harvey is now 3 years old. I have had the best experience leaving him here. The staff allows you to call and check how your pet is doing and you can even watch them play on live cameras on their website. And they post incredibly high quality photos on their facebook. You can see all of the dogs playing and it is truly impressive how social and well behaved the dogs are. The staff clearly knows dog behavior better than most dog owners. They do a temperament screening on all the dogs and the play is closely supervised. It’s such a controlled environment which is not easy to achieve with several off leash dogs. Much safer then the dog park– dog parks can be fun but also have risks.
Overall the care my dog receives (we’ve done their grooming too, also great!) is unlike anything I could get else where. Except perhaps from the dog whisperer. They even put him on time out when he’s rowdy. I pick up a happy, behaved dog who has relearned the rules of fair play. It’s like free training/​socialization.
The pet inn is well worth the price. You can’t put a price on peace of mind. And picking up a healthy dog even happier (and cleaner) than when you left them is simply the best. The staff answers all of my silly questions in great detail, letting me know how harvey behaved. I enjoy my vacation or commitment and I know harvey always enjoys his stay at the pet inn. Thanks pet inn for holding such high standards and completely surpassing my expectations!

Very happy with this place, it is right next to our vet. Not sure why we never came here before. Very knowledgeable! Very helpful! Staffs are really friendly. They seems to really care about animals. I will
never go back to Petco again. This is our first time and we will continue coming back! Even our dog seems really happy coming here.

Overall, I like taking my dog here for grooming. We’ve had her in Day Care a few times and frankly, I appreciate the fact they require the kennel cough vaccine (Lepto) before allowing dogs to stay there.
I would give them five stars but for one thing, they don’t don’t employ enough groomers. Whenever one moves on, it throws their operation in a lurch. When trying to make the last appointment, instead of having to wait two weeks (a bit more than I’d like) I’m having to wait six weeks. Now, my favorite groomer is gone… yet another one to leave. :(

Love The Pet Inn! I will never leave my dog any where else!

My Emma visited the grooming department today and came out so beautiful! The price is right and we will be back again! Thanks!

From the time we walked in for our appointment to the time we left, the staff at The Pet Inn were so amazing and welcoming. Our 8 month old puppy was in for her second grooming ever (The first was done somewhere else and looked terrible). Katie asked us if we had a certain cut in mind and told us what she was able to do for our long, curly and sometimes matted labradoodle. When we picked her up from the appointment she was so happy and looked AMAZING! Not only was she well taken care of while there for her appointment but theres proof she had a great time since she slept the entire car ride home… unusual for an 8 month old doodle. We’ll definitely be back for a cut from Katie and I’m sure some lodging in the future.

If you have a shelter dog, this is probably the last place you want to bring them. Unfortunately I was in a pinch and need to have my dog stay here, but if I had done the tour BEFORE signing him up, I would have not agreed to leaving him. The «cheaper» area The Pet Inn had my dog staying in looked like a shelter. It has cold floors, wire pens and the dogs are crammed next to one another. Traumatizing for a recuse dog… If you pay the upgrade, your pet can stay in their own room with the camera. What a bummer that I choose to save the added $ 40 for a nicer space but also what a bummer that the dogs are made to sleep in such confining and sterile conditions.
The worst reality about this place happened at pick up. When I picked my dog up the FIRST thing he did was pee (for an extended period of time, not a «marking» pee) and poop. The staff had told me upon pick up that he had been let out to potty and play before I arrived, but that was clearly a lie. How sad!
Also, on the doggy «report card» they created for my dog they said he had lots of fun and played a lot and made friends. Sorry, but my dog is a herding dog and doesn’t really «play». He also doesn’t make doggy friends either as he is all business… I also didn’t see his picture on any of their 120+ photo facebook posts for that day.
They were clearly just trying to «sell» me and convince me that the $ 60 I dropped for 1 night’s stay here was worth it.
2 stars only because my dog came back to me without scars or injuries.

I use the grooming facility at the Pet Inn and have yet to be disappointed. Our groomer is Katie and she does
a wonderful job every time with Kipper our Old English sheepdog. As some may know Old English Sheepdogs have demanding groom needs, especially ours. Even when dirty or matted from our outdoor activities she manages to make him look and feel he great. I recommend Katie or anyone at the Pet Inn. Not only do I feel comfortable there but my dog is well taken care off and comfortable too!

I take my dog Bella to doggy-​daycare at the Pet Inn 2 — 3 times a week. The Pet Inn is extremely convenient for those of you who work long hours and often get «stuck» in meetings that run late (the story of my life…). The Pet Inn offers a 10 punch card, which is good for 10 doggy day care visits and the 11^th visit is free. I have always taken advantage of this offer and truly appreciate the convenience of having a punch card on file.
The staff at the Pet Inn are super friendly and are always ready for the crazy morning rush when most people are in a hurry to get to work. As an added bonus they let patrons take their green check in/​out leash home, which makes drop off and pick up transitions hassle free… I simply unload my dog wearing «their» leash, hand her off to a smiley faced person in a green shirt and I’m out the door in a flash.

Huge fan of these guys. My dog loves this place so much, and they post pictures of the pups on fb at the end of the day!

Our pups (GSD & Chow) like their stay here. They enjoy the group play. It’s nice that they post their guest pics on Facebook at the end of the day. I wish I could get a report cards at the end of each visit. We don’t usually board here because of the hours don’t match our travel schedule.

I love The Pet Inn! I saw the post written by another customer today who gave a less than favorable review. Yes, there are new staff who appear to be learning the ropes. I have two large, very strong dogs and the new staff that greeted me upon arrival were pleasant and patient as my dogs are eager to get to their visit. Dogs will be dogs and yes, sometimes they get scraped but my dogs are happy to go to daycare and have a great time. I have never had nothing but great care and greeted politely. Heck, my dogs have knocked heads playing fetch with us at home and have broken skin — sometimes boo-boo’s happen. I will continue to take my dogs to The Pet Inn and will continue to recommend it to others.

When we first started taking our pets to The Pet Inn a year and a half ago, the care was great and affordable. Over the past few stays, we noticed the service staff has been less polite, our dogs come home anxious and hyper, and each stay gets more expensive with their «variable rates». This weekend our dogs stayed for two days and one night. When we brought them in, there was even more new staff that «greeted» our dogs. We could tell things weren’t right because they seemed afraid of our dogs. Our dogs are high energy but are not aggressive, especially towards people. The policy at The Pet Inn is to take off the pets’ own collars and have a «Pet Inn leash» put on by the staff. The two young men stared at them and us for a prolonged period of time before they got the courage to put these leashes on our dogs. As my other dog excitedly ran toward the direction of the door, I could see the guy pulling back on this leash as it choked her. I asked him to please not do that. We gave them the benefit of the doubt. Today when we picked them up, they were anxious yet again. As soon as we got in the car, I noticed this deep gash under my dog’s eye. I’m assuming the staff didn’t even notice it because they did not say a word about it. I quickly went back in and none of the staff knew what I was talking about, as I suspected. They offered to take Loki to the vet, but at this point the damage was beyond repair. The care was beyond atrocious. I will never take my dogs back to The Pet Inn.

I live in Carmichael and I drive the extra distance because of the quality of care my pet’s receive while staying here. I appreciate not having to worry about them when I am out of town and I highly recommend them if you are looking to board your dog or cat.

We lodged our two American Staffordshire Terriers here for eight days. This was the first time we have ever left them with anyone and we looked into more than ten options before selecting the Pet Inn. I made a reservation (or thought I did) about a month before and requested a luxury suite (these are the rooms with cameras) and also wanted to tour the facility first. I did not understand at the time, but apparently I just made a temporary reservation. A few weeks later we went into for the tour. Luckily, they had still had room for my dogs just not in the luxury suite the entire time. Back when I made the reservation, we could have had the luxury suite the entire stay though. I did not understand how dogs who made reservations after me had priority but again I was not clear on the «temporary» reservation that I made weeks before contingent on our tour I suppose. (If you want a firm reservation — just be clear on this as I was not.) Either way, we were pleased with the tour and what we saw and confirmed the reservation. The price is competitive and you do get what you pay for. Yes, it is expensive but pet lodging is not cheap in general and I would suggest you compare services and facilities with pricing around town– they were definitely not the most expensive but offer great service options to fit your needs. The staff is very, very friendly and facilities are well maintained. I felt my dogs would be safe and cared for there, plain and simple.
We ended up with a reservation in a suite just for the beginning and end of our stay. There was some frustration as they were not immediately moved back in their suite they day they should have been, but how they handled the situation made us customers for life. This was also during a busy holiday weekend and although WE were upset, our dogs were fine! Our dogs appeared happy, content and cared for throughout their stay from what we could see on the cameras. I noticed something day one and called to have it removed from their room. Within 90 seconds of hanging up they were in the dog’s room removing it. I was very pleased with the care and attention they gave my dogs. Overall, this is a great place with people who clearly do care. We were very upset when they were not moved back immediately to their suite and expressed this. The manager met us on pick up day and he was very professional, courteous and did not try to make excuses. In fact he thanked us for the flexibility with the odd reservations and adjusted our bill, which we did not expect. Bottom line, our dogs were happy, cared for and most of all safe and happy. This is priceless to us and we will go back to the Pet Inn and would recommend to others without hesitation.

This place is a bit expensive, but my dog is always happy when I pick him up, not depressed like when he stays overnight at the vet. I like that they get playtime with other dogs. Also it is possible to get a private suite, which is nice because it reduces stress at night. The private suites have a television for keeping the dog company. I don’t feel as guilty leaving him here, and I can enjoy a vacation without worrying about him. I do wish they would give a more solid estimate for the cost when making the reservations. They do give cost per night and package, but never a total.

Absolutely the best grooming and doggy daycare to ever exist!
The groomers are very friendly and they are the only people I will ever trust with Tucker, my chiweenie, as he gets very frightened when going to any groomer. They are very nice to him and try to make him as comfortable as possible. I also take my other dog, Layla, a Bassett Hound, there, and she loves it! She goes to the groomer more often because of her short, oily hair, so when we walk in, the groomers greet her by name and all come over to pet her! It’s so friendly there!
Doggy daycare is also a great option for anyone who has to leave a high energy dog home all day while at work. Before I got my second dog, Tucker, I would take Layla several times a week and she had an amazing time. She would get so excited to go and come home wiped out from all the playing!
They do temperament screenings before allowing any dog into the daycare, and they have a large dog group and a small dog group. If your dog likes to play, s/​he will love it!
The staff are all wonderful animal lovers and really care about your pets. I would absolutely recommend them to anyone with pets!

I took my puppy Kalani to the Pet Inn for first time after a friend highly recommended them. After visiting many other boarding facilities, I had decided this one was the one I felt completely at ease with for our dog while we were away on vacation.
I loved the daily puppy pictures on FB, the all day play and of course the video in her room. You can tell their staff truly loves these animals. From the screen of my computer, I could see she was having a great time. The facility is VERY clean, the staff was helpful when I called to check in and when we came to pick her up she was just groomed and smelling great! I can’t express enough how comforting it is to find a boarding facility that has all the qualities as the Pet Inn does. I would use them again without reservation and if you are considering a location for your animal to stay while you are away, I can’t stress enough, this place is GREAT, you won’t be disappointed.
Thank you again for taking wonderful care of Kalani and we look forward to having our daycare day soon.

It really pains me to give them 3 stars. The staff is always sweet and professional and I have boarded my dog several times here. He is a special needs dog and requires several medications to be given twice a day. Everytime I board my dog, I have to fill out a brand new medication sheet. It’s very annoying especially since I board him 2 – 3 times per year and his medications do not change. I recognize The Pet Inn probably boards many pets and storing data on every pets’ medications can be burdensome. I only wish that for regular customers that the process is easier.

We haven’t taken vacation for years because we have dogs at home. We tried a pet /​house sitter once but our dog tried to run away. It was a disaster.
Finally, this year, we decided we will try to board them and go on a weekend trip to Disneyland.
I chose Pet Inn because I was impressed with their professionalism and cleanliness of the facilities when I visited them. I was glad I did.
Drop off was fast. Too fast for me. i thought I was going to get separation anxiety. It freaked me out a bit when they removed the collars of my 3 dogs. I guess in hindsight, that was the best for everyone.
When we picked up our dogs, they looked great and happy. I called once and they gave me an update on how they are doing.
They were very helpful about the various packages. Lots of options to choose from.
The price was well worth the peace of mind. We enjoyed our vacation without worrying about our pups.
Can’t wait for another vacation. I won’t hesitate to leave my dogs with the Pet Inn again.