The Home Depot

I am writing this as I am standing here waiting to be helped… all I need is a one-​foot cut on a piece of wood that I bought from here yesterday…2 guys were in front of me with about 6 giant pieces of compressed wood, each requiring about 4 different cuts, taking about 5 minutes each or more. I am literally standing here with one, small beam of wood that easily looks like it would take one minute to cut. The guy working here has looked over at us several times, knowing that he could call someone else to come help us or just do the cut quickly, knowing he is going to spend about 30 minutes or more with these other guys… nothing. Just keeps helping them and joking around… literally after 30 minutes, an employee who had walked by and saw us about 3 different times asked if he could help us. It took approximately 45 seconds to make our cut and we got out of there quick. One star for the guy who finally helped us, ZERO for the otherwise awful customer service. Will be looking elsewhere for home improvement needs from now on.

I was trying to buy carpet for my house but after waiting 45 minutes to talk to someone I gave up. The person working in the department, Jim Whitehead, first told me he had to finish up with a customer on the phone. Twenty minutes later he was off the phone but still busy diddling on the computer. I asked for his help again and he said he would get someone else. The fellow who turned up was from the paint department and unable to provide any assistance. This fellow did try to page several other people while Jim Whitehead continued to ignore us.
Ten minutes later no one had showed up and by then another customer had wandered into the flooring department and Jim decided to help him and leave me standing. After 45 minutes I had no carpet and no idea as to when someone would show up to sell me the carpet.
I thought that arriving at the store at 4:00 pm when it was slow was a good idea but evidently you can be there at any time and be ignored.
Next month I will be having my entire house carpeted and the last time this was done I bought the carpet from Home Depot and their sub installed it. This time it will be any other company in the area.

Their customer service over the phone is pathetic, not worth going to the store as it’s just as bad inside the store. They really need corporate to come in a train them for a week straight!!!

ROOF IS BUCKLING! Originally the guy that came out to talk about the roof gave us a pretty reasonable price. During the talk the price went up and up but we signed with them anyway. By the time they finished it was over $ 17,000. The tile he showed me in the brochure was only one color. When they finished it looks like a strange patchwork. They left our attic filled with so much garbage no one wants to go up there for anything. They threw nails and their garbage all around the house and when asked to come back and clean up, came back but did not clean up. My daughter got a nail shoved up into her shoe. It was done last August and we are still finding water bottles and garbage stuffed in and under shrubs. Last week we noticed that there are humps all over the place. I tried calling the Salinas store and they told me to talk to Mike, (Ortiz or Cortez) she then put me on hold and people came back on the phone here and there over the next 10 minutes or so and then then they hung up. I called back 3 more times and never did get anyone to help me but was put on hold a lot. I called, 1−800−430−3376, which the Salinas guy gave me, and it turned out to be an on-​line number. The woman was really hateful. When I told her I didn’t know my service number, she said, «Do you know your phone number?». I was finally given to someone that just wanted to send Pirthy out again, (The guy who made the mess to begin with) I told him I wanted someone else and he told me they would get back to me somewhere in the next few days. Very vague. Waiting to hear from them.

Store was busy so getting an attendants help was difficult but once he knew we weren’t going away without our Mac Gyver contraption that we were creating he pointed us to everything we needed. Store was clean and stocked with what you could need.

Have never met such incompetent individuals… had measurements done for carpet, currently sitting in front of two individuals who can’t figure out how to do their job, am being told to come back tomorrow during day when apparently someone who knows how to do their job will be in… if you don’t know what you’re doing why are you sitting in the back in flooring and trying to get new business even handing out business cards as I’m talking to you, unbelievable… never coming here again.

I was pleasantly surprised as I walked in yesterday morning and an employee asked me If needed help or had any questions about anything. As a fairly regular customer there I don’t think that has ever happened I was baffled and didn’t know how to react so I just said I was fine and smiled. I usually just run in grab what I need use the self checkout and run out. On occasion I will go though a lane with a person when the self checkout is full of people that don’t know what they’re doing. The employees at register are decent enough. The store itself seems to be well stocked and clean. Garden area is nice sometimes a bit messy out there not too much of a selection on trees though. I got a few bags of mulch on my last visit so they sent me an employee to help me load it on car which was cool but I loaded all the sacks myself except for 2 and the guy sounded winded. Have never had a bad experience at this location so I gave them 4 out of 5 stars for consistency. Wouldn’t hurt if they engaged more with customers on sales floor though.

I flip homes and I work on one or two homes per year. I get just about everything I need for my homes from home depot. Only because there’s really nowhere else to go and get everything under one roof. If I had a choice I’d go anywhere but home depot. If lowes ever came to salinas, home depot would crumble and die because there’s no comparison between the Salinas home depot and lowes. Some employees are great but a majority seem like they could care less. They don’t know their products but dish out stupid advice and continously steer people wrong. I’m lucky, I know where most things are, if I needed to wait for someone to help me find something I’d be there for ever. Let’s not even start with the products they sell. For your own sanity, check your boxed contents for missing parts and for damage. Three out of four bathtubs I looked at for one of my homes was damaged. In closing, let me just say, DON’T GO TO THE SALINAS HOME DEPOT. Go to the Seaside store instead. If I could give the Salinas Home Depot a rating of less than one star I would.

Customer service is horrible!!! The lady in the tile dpt Kerry has an attitude. The person to deal with in that department is Jim, very nice, friendly and knowledgeable guy. Good luck if you can find someone to help you after 5 pm, everyone has left by that time. I had been there after that time and I had to wait 45 min. Still no one ever showed up. If you need to talk to the manager is like trying to talk to the president. I wish we had a Lowes in town. Sometimes I even drive to Gilroy just to avoid this Homedepot.

Called for an employee 4 times and waited forever just for help. If I can use the tools in the store myself, I could. There’s a reason why stores get one star for shitty service. Asked a lady sitting down to page someone and she forgot after hanging up. Then I went to the front, paint area, and garden area for someone to page anybody. This place sucks.

We came in today for 8 bags of concrete for a fence hubby is building. They were stacked outside so we came in and paid. When we backed up our truck to start loading the bags of concrete a male employee asked if my husband needed any help? He said yes that would be great and that guy just stood there talking on his phone! How rude! Why even ask if you need help if your just going to stand there and do nothing but talk on your phone! So my husband proceeded to load our truck by himself. Then this guy had the nerve to ask to see our receipt. That’s some terrible customer service right there!

I was in there for a long time, not one person asked if I needed help.

The customer service representatives at this store need a lot more training. They don’t have any idea about Home Depot’s policies or procedures. I went in to purchase a hot water heater yesterday, and Anna said they could arrange for installation and that the installer would deliver the unit when he came to do the installation. So I paid for the hot water heater, and left the store. An hour later I received a voice message from Anna saying she had made a mistake and we either had to pick up the hot water heater or «return» the unit that we had paid for but did not possess.
When we returned to Home Depot, I asked for the store manger, who was not there so I spoke to the supposed manger on duty, Mayra. Mayra appeared to know even less. She was advised by yet another customer service representative to call their 800 referral number. She got a plumber on the phone who wouldn’t give us a price for a water heater nor would he tell us what he charges per hour.
So we had Home Depot give us a credit. Don’t expect to get the straight scoop from these folks.

It’s not a bad store, but it’s not great, either. At times it is very difficult to get anybody to help you, answer questions and so forth. But there are a few very good employees working there who are willing to help if are lucky enough to find them. Checking out is pretty iffy, the atm machine has rejected my credit card several times even though my credit score is 805 and I’ve never been the victim of credit fraud or paid late. Also, the help when checking out have been on the very cold side of polite a number of times.

They have everything you can think of under the sun. This is like a man’s version of Michael’s or AC MOORES. I’ve bought a leg to a chair for one of my daughters play chairs, salt for our home water system, weed whacker, lights, and even one of those things that blocks the draft from under the door.
The only weird thing are those people who come up to you in the parking lot asking if you want to buy a bag of oranges or a box of mangos. lol.

Sometimes you need to hunt someone down for help. Once you’ve located someone the help is pretty efficient and the employees are friendly. I’ve had both hit and miss experiences at this particular Home Depot but return for their good selection of plants and gardening supplies.

The store is the average Home Depot but the service isn’t. Its not horrible but below average. I did have great service one time from an associate that worked near the lighting area, she was knowledgable and super willing to help.

We’ve bought a lot from them. If there is a problem and sometimes there is, they will be sure it is fixed. It’s a big box store, but if you really need help, you can find someone (usually). Debbie at Customer Svc was extremely helpful in clearing up a problem recently.

The Home Depot in Salinas is the absolute worst place to shop. It doesn’t have anything to do with the product quality, prices or cleanliness of the store. It’s the customer service. Almost every employee in the F’ing store has absolutely the worst customer service ever. I’m not basing my opinion on just one or two visits. It’s based on every time I have gone in there. Example #1: I was there with my Aunt shopping for some wonder board. We found it easily enough but there was steel strapping around it. Two female employees were walking by and I asked them for help cutting the strapping. They said and I quote «We’re on break». «Someone will be by shortly». WTF! They did not just say that? They could have said, I’ll get someone to help you and that would have been fine. Example #2: Every time your in an aisle and they are driving thru on a forklift, I get these a-​holes saying «MOVE, COMING THRU»! Not excuse me, but MOVE! Or they say WATCH OUT! Again, Not excuse me.
Also, I get a lot of this: Sorry, not my department. Instead of: Sorry, it’s not my department but I will find someone to help you. I would be happy with that.
So needless to say, I have taken my business else where. Avoid Home Depot in Salinas at all costs. Even though they moved to a new location a few years ago, the Crappy customer service remains painfully the same.
I have been to other Home Depots though and they are much, much better.