U.S. Bank

The people working at the bank they are nice enough however the bank it self is one of the worst banks I have ever banked at. I only had average to bad experiences with this bank and i am shopping for a new one as I write this review.
Problem 1)
My dad loaned me some money. I saved enough to pay him back. Wanted to take the 3,000 dollars I owed him. Went to the bank and they told they did not have that much on hand. I had to go to two locations in different cities to get the money to pay him.
Problem 2) Why take 3000 out in cash? They charge (5 or 8 bucks don’t remember exactly how much) to make a cashiers check while the post office charges a fraction of that. How can the post office treat you better and do it cheaper than post office when this is not their business? I don’t know how you can be a bank and not have enough money on hand? I seen ATM that have more than that. It was not like I was asking for 50,000 in twenties. Clearly in this case, had I been the manager, I would have waived the charges. I would have been too embarrassed to tell a customer I could not give them their own money. Not this bank.
Problem 3) Something went wrong with the pill pay and I had to pay over 100 dollars in charges due to the times of when they showed the deposits and the and the auto reversals on their system. Again, not a great experience.
Problem 4) My mortgage got bought by this bank. During the transition payments got crossed. I called them and explained. I told them it would not happen again. Did they listen? Nope, they called me for the next two or three months at work and on my personal phone about my mortgage payments even though my account was fully paid including late fees. No matter how much I complained the calls just kept on coming even though my account was fully settled with nothing outstanding. Never mind that I was the one that initiated the calls and let them know.
Problem 5) Today, this just broke the camel’s back. I deposited my tax refund check and because the name on the check did match exactly the name on my account the just reversed the deposit and sent it back. It wasn’t like the name on my account was John Smith and the name on check was Karl von Schnitzer. They simply went on automatic, reversed the deposit and mailed it back. Now I will have to wait for 10 days before I get it. Now I won’t be able to use the money for about two weeks if I am lucky. Would it not have been cheaper to call me? No I guess the 50 cent stamp, the 25 cent envelope, the time to pay an employee to mail it, the time to have a employee record the transaction and my call to them was way cheaper. I was not worth a phone call to address the problem. This could have easily been fixed with a phone call and a transfer later by me.
I am stuck with them for the mortgage for the next 25 plus years. Luckily I am not stuck on the banking and I am shopping for one right now.. If it was up to me I give them a negative star. My experience has been this bad.
Here is my opinion about this bank. Great customer service happens when problems are resolved and in an acceptable. No great customer service happens when things go well. The true measure of great customer service comes to light when problems arise and how the bank handles the issues. Every bank can ask tellers to smile and pretty much you get that everywhere now. The real test is when the rubber meets the road and I have confess very single time the rubber has met the road it resulted in nothing but crashes with only one victim. You can guess who. To this bank clearly their internal rigid systems are more important than their customers. I hope I can find bank that is the opposite of this bank and prizes their customers more than their internal guidelines.