Red Lobster

Horrible customer service! Very slow and inattentive bar server and table server. Never even got a water after being seated in two different sections. Of course, I see three staff members congregating at hostess stand, holding up his cell phone talking about his «Snap Chat». Complained to the two managers on duty and left and went to Longhorn Steakhouse.

Love Red Lobster, in Salisbury, MD. Great seafood, especially lobster, shrimp, and my grand kids love it! So does my husband and son. Recommend and go there often!

Husband and came in for dinner on a whim. Best dinner we have had out in a long time. Mussels were spot on. Surf and turf was cooked perfectly. Service was excellent. Will definitely be back.

Great coconut shrimp and excellent rolls as usual. Waitress was very attentive

Been here for an hour and a half and have yet to get our food. Only a party of 5; should not take this long. We aren’t getting lobster or crab or anything that would take longer than usual.
Update: we were at the restaurant for two and a half hours.

For a chain restaurant, this was really good. The food was good and the service was great! Our waitress Simmee was spot on with our order and when the kitchen was out of the salad dressing I ordered she immediately listed other options. I like that I didn’t have to ask what else they have. At the end of our meal, she was a bit busy with a rush of customers and Bekah picked right up to help out. Outstanding teamwork to provide excellent customer service.

We ordered our dinner to go, but I have to say our waitress was so very nice and friendly. I would recommend Red Lobster to anyone who wants an absolutely delicious seafood dinner with a very nice atmosphere. Also they played some good music while we enjoyed our beers and waited for our dinner. By the way… You have to try the stuffed mushrooms with crab and lobster. Yummy yummy. Have a blessed day everyone…

I’d have to say I have add much better visits at other Red Lobsters. But this one in Salisbury has some minor issues. I have been here twice. First time was fine and waitress was nice. But we went on March 2^nd for wife’s birthday and it wasn’t a pleasant experience. Although the manager was nice and saved the day at the end. The waiter Maurice was rude and acted like a jerk. When I asked him if the dinner entrée was the same size as the one in the 4-​course special he treated me like an idiot.
The mozzarella sticks were disgusting. I was expecting crispy battered sticks, instead they were cheap and cold. I’ve got better mozzarella sticks at Wal-​Mart. I asked waiter for more sauce and it took 10 minutes for that. Which made the sticks even worse cause now colder. My wife ordered the feast and the snow crab and lobster tail were cold. Even the drawn butter was cold. I ordered the Cajun chicken pasta. It was close to being cold, definitely could have been hotter. I was pleased with the amount of chicken in it. Don’t think I’ll be returning anytime soon.

Wife and I had lunch here today, the food was fantastic! The staff very friendly and repeatedly asked if we were satisfied with our appetizer, meal, and drinks. Manager on Duty, Cory Spate was excellent, checking on us several times as well as very attentive to all customers in the building. Our waiter, Shane, was on the spot entire meal rolled out exactly as expected!!! Thanks guys for a nice lunch experience!!!

The foods were bad. The Lobsters were not seasoned, the snow crabs were too salty and fishy, and hard to eat without proper tools. The red velvet dessert cream cheese topping were more like cake icing overdosed in sugar.

I ate here one night and it was awesome. The staff here work really well together and the waitress even apologized for an entrée taking too long at another table. This place definitely gets what customer service is about.
The lobster was awesome and properly cooked and everything tasted great. The service was prompt and courteous.