The Cake Shop

Ridiculously expensive… We placed an order and later on wanted to cancel the order. But they do not refund deposit… Price is not worth it. It’s 4 times any other place… I’m stuck as unfortunately I gave deposit…

Don’t use this place!!! The reviews are bad for a reason!
They do a sloppy job ! They don’t pay attention to details to make a design look good ! I gave them a picture of the cake I wanted for my son’s baptism, with 3 angels on it, they paid no attention to the details of the angels which made the angels look so ugly like little aliens !!!
The Angels as a whole were made in such a sloppy way! I paid so much for this cake and now it’s so ugly That I want to throw it in the trash !
I strongly don’t recommend this place to anyone !

I ordered a cake for my husbands 40^th birthday and I wanted his picture on it with a caption and I needed it in 4 days. And they did it and not only that but it tasted amazing then the day before the event we found out one of our friends who was also having a birthday was going to be there so I called to see if they could make me another cake for her totally last minute but make it look professional. They did it was chocolate with pink fondant it tasted great we got so many complements on both cakes. I could not be happier with my experience with The Cake Shop I was able to get everything I needed an have the most amazing cake ever (because my husband was on it :) So Happy

Never again! I’d rather make a cake from box or get one from HEB. The presentation on my cake was so horrible and they ended up charging me more to fix their mistake. PLEASE do not go to this cake shop.

I decided to get my Mom’s birthday cake from The Cake Shop– it had been 5 years since I last got a cake there. As soon as we cut into the cake we could tell there was something wrong. The icing was separating from the cake and both the cake and icing were dry. The cake was overly browned on all edges. No one finished their cake. No one wanted to take any home. The whole table had plates of barely eaten cake. While we were eating it, the conversation turned to, «you know who makes delicious cakes that are really pretty?» Lol– basically everyone was saying that the cake sucked, without telling me overtly that the cake sucked. I left my mom’s bday dinner with a whole bunch of recommendations as to where I can get better cake. I can’t believe I made the same mistake twice. ~~also, this place has a «no refunds» sign on the register which makes me think that they must get a lot of upset people asking for refunds.

I should have listened to the reviews. Bought a cake for my daughter’s birthday party and what a disappointment. I have never, ever had such dry, tasteless cake. Plus, the icing was so sweet that it was almost sickening. I paid $ 85 for a ¼ sheet cake that tasted like cardboard. We still have the great majority of the cake left in the box. Do yourself a favor and buy your cake at HEB, where you will pay ¹⁄₆ the price and there is no comparison in the taste. I also should have known better when the clerk taking our order kept wiping her nose with her bare hand. Never again.

I place an order over the phone and told them I will pay cash, didn’t think it was a big deal if I change my mind, upon arrival I didn’t have any cash they refused to take my card, the person there made me go to an ATM, very poor customer service, I didn’t order a cake but I tasted their cupcake before… Out of 10 I would give them a –1

My husband has ordered my cakes here for my last two birthdays and it was a major let down each time. They were super expensive. He asked the first time for it to be florally decorated with tulips because that’s my favorite flower. It had two 2D drawn flowers that literally anyone could have put on there. Plain and ugly but tasted good. Last year was the same. He asked for decoration and a five year old could have done it. You’re better off with a cake at HEB if you want something decorated.

Service was excellent… cake was horrible. Tres Leches tasted ridiculously sweet; like eating straight out of a condensed milk can. Cakes are beautiful, great presentation but taste is not that great. Judge for yourself!

Bad experience… called in the morning to I order a German Chocolate Cake with my husbands name on it and they said it wasn’t necessary that the German Chocolate Cake was prepared for pickup and his name could be added at that time. When I arrived I was informed that they couldn’t put any birthday wishes on the cake because they ran out of icing. Seriously what cake bakery runs out of icing!!! Never going back!!!

Interesting… in reading the other ratings my experience was dramatically different. On the Los Encinos website, The Cake Shop was listed, I reviewed the various websites and The Cake Shop stood out above the rest. I was in need of a wedding cake with a very short turnaround. Perla was very responsive from the first moment of contact. Our cake testing day, all the flavors were ready and then a few more besides. On the BIG day, the 3-​tiered cake was delivered on time and was true to the image I provided. I received so many compliments about how moist, delicious (flavors: humingbird/​chocolate/​white chocolate/​banana nut) and BEAUTIFUL the cake was!!! To be honest I am still receiving compliments today. Would I recommend, yes, thebigger question, would I utilize this business again, definetly! Thank you Perla!

I should have listened to the other reviews. But it had been a while so I gave it a try. I bought a $ 6.50 piece of red velvet cake, which was the worst piece of red velvet cake I ever had. I couldn’t even finish it. The cake was extremely dry. I tried to skip the cake and eat the icing which was hard and real think which it should not be. These bad reviews are very accurate do not try this place not worth it at all.

Ordered my sons birthday cake from here. I specifically went here because I wanted them to make a cake exactly like the picture I gave them. I was definitely disappointed and will never order anything from here again! The cake looked like I made it myself and not professional. The character didn’t even look like it was supposed to. My brother orders my nephews cakes from The Exclusive Cake Shop and I’ll be going there from now on!

I purchased a «smash» cake and 36 Petite Fours for a baby shower this past weekend and they were, in a word, «WONDERFUL»!! I ordered them about 10 days in advance and paid 50%. They copied the art work from the shower invitation and did the cake decorations from that. It was beautiful work. Everything was prepared on time and was delicious. We will definitely use them again very soon as I planning a big work celebration.

I feel bad giving them this rating based on just one experience here, but after reading many other reviews I don’t think it’s JUST me that feels this way. I came with a friend after lunch to get dessert based on his recommendation. He said that he had used them for his wedding cake (which was 20 years ago, so maybe it was better back then…) and I trusted him, but I was immediately put-​off by the price of one slice of cake: $ 6.50! And even then I wouldn’t have minded paying that much if the cake had been really moist and delicious, but unfortunately it was anything but that. Even in the fridge the cake slices looked dried-​out with a thin, cracking layer of frosting and some kind of milky liquid on the bottom of all of the containers. I couldn’t really walk away, though, so I got a slice of chocolate cake with chocolate frosting and hoped for the best.
It was hard to pretend to enjoy the cake as I ate it with my friend, who was enjoying his own slice immensely. It was just as dry as it appeared to be and rather tasteless, and surprisingly the frosting was exactly the same. I couldn’t eat more than a third of it and I still can’t believe they charge that much for such horrible cake. I don’t know if the cupcakes or cookies are any better but I definitely won’t be going back to try them.

We ordered our wedding cake from The Cake Shop and it was amazing! A bit pricier than I heard wedding cakes usually cost, but it was well worth it. We chose a pretty cake from a photo, but the actual cake was beautiful. It was a three tier cake with the top and bottom layers made with lemon cake and lemon curd filling. The middle layer was red velvet with raspberry filling. We chose whipped icing because I don’t like the thick buttercream frosting that wedding cakes usually have.
Not only was I impressed when we tasted it on our wedding day but all of our guests loved it as well. Usually no one says anything about the cake because it doesn’t taste very good, or they simply don’t remember it at all. But everyone complimented us on how amazing it was.
The cake was so good that we ate our anniversary tier the very next day at a post-​wedding dinner with friends. LOL! There was no way we were waiting one year to enjoy it again. :)
As far as their service, they were always very pleasant when I called. On the day of the wedding, the delivery was right on schedule and their set up was fast and discreet.
Well done Cake Shop! Thanks for the perfect cake on my perfect wedding day!

Was considering this place for a wedding cake, so I tried a cupcake just to check it out.
It was halfway frozen, despite the salesperson claiming that it was baked that morning.
It was dry, tasteless, and crumbled like drywall.
The frosting was denser than a black hole and tasted like pure confectioners sugar, despite being «buttercream». I wiped it off in one swipe and it clunked into my rubbish can like a cannonball.
Seriously, you can use their desserts to patch holes in a battleship. Avoid.

Wow… You guys shouldn’t even have tres leches anything on your menu, because truly — you guys suck at it. I’ve become somewhat of a tres leches snob lately, but seriously you don’t even know what it means to do a halfway decent tres leches cake or parfait.
Yeah… I admit it. I bought the chocolate tres leches parfait and I ate the whole thing… but there were 2 reasons I ate it all even though it sucked. 1 — because I paid $ 6 for it. Overpriced? Heck yeah!!! Really the way y’all make it, it isn’t worth a buck.
2 –because I could see the leches at the bottom and I wanted to at least try that.
Sadly, even the bit at the bottom wasn’t right — only partially right. It had the sweetened condensed milk, but for a second there I thought that was all it had? I couldn’t taste the other milks at all… However, I knew at least a splash of another milk was present because it was a little thinner than straight up sweetened condensed milk (which I will now refer to as SCM so I don’t have to re-​type it again.)
I wasn’t sure where to begin to describe what was wrong with this tres leches parfait, but I kind of dove right into the most important part, which is the three milks. I said it tasted like there was only one milk, and just a couple tablespoons of it at the VERY BOTTOM of the parfait cup. Check.
What else? Ok, the cake itself was dry… and there was a whoooollle lot of it. Check. It was layered with that puffy nasty icing which I’ve recently learned it called elite icing. Check.
Anyway, this sad excuse for a tres leches cake was just a nasty chocolate cake parfait. It was just dry cake and elite icing layered with a couple of tablespoons of SCM and a splash of who knows what? Water? Which somehow made it’s way to the bottom. Check, check, check, check AND CHECK.
If this $ 6 dessert sucks this bad, save youself a trip and go somewhere else. A place that makes really yummy tres leches parfaits is Central Market on Broadway in the prepared foods section. It actually tastes like they care and they tried. Waaaay better.

I love The Cake Shop, it’s been one of my favorites since I moved to San Antonio. The cakes are always delicious, moist and flavorful. For a 6″ cake which feeds about six people, it costs $ 32, which really isn’t anything to argue about especially for the quality of cake you receive. I’ve actually seen quite a number of bad reviews on the Cake Shop and I have to say that I really have never had a bad cake from them, I’ve probably ordered from them over a dozen times and they’ve all been delicious. My favorite is white cake w/​raspberry filling, mmmmm. and buttercream icing. The cupcakes can definitely be expensive, we had some made for a friends bridal shower and they were $ 3.50 each which all adds up if you want a lot of them!
The only thing I’d have to complain about which is petty really, but I’m British so we call our mother «Mum» and everytime I’ve ordered a cake there I’ve specified I want it spelled Mum but they still put Mom. lol!

I want to like this store, they have some really cute cakes in their windows and they always have so many cakes and cupcakes inside. Unfortunately I think they let their cake have too long of a waiting time between being made and reaching the customer because they are dry, dense, and lacking flavor. The frosting that’s dolloped on top is so incredibly sweet that I ended up leaving it on the plate.