Express Evictions

Ben, thank you for your amazing customer service. You were polite, knowledgeable and sincere in your efforts. I truly appreciate your help with this matter. I will use your services in the future and will sing your companies praise to all who may need your services. Thanks again for your precious time, I only wish more people did business this way!

Had a question regarding an eviction I was helping a friend with. The issue was very complicated. I called Express Evictions and they could not have been any nicer. They walked me through the various options available and were extremely knowledgeable about the law and how it applied to my situation. Thank you again.

They helped me to evict a terrible tenant and they did a great job. It went smoothly and quickly. April was very helpful and kind. She even helped me with all the paper works before I hired her company to do the eviction. I like her and this company a lot. I will definitely refer to my friends and I highly recommend them.

Express Evictions was quick with my UD case however the courts and sheriffs were not. I learned about the entire process and they kept me informed from start to finish. I read some of the reviews and were confused, I had no issues with them or my case. One review said their tenant filed an answer and case was defaulted to late and should of been set to trial… Im very confused i was told if no answer was filed then the next step is to default the case and you get a trial issued by the courts when a tenant files an answer, its not asked for by the company… Trust me if you really went through the eviction process you know it start to finish like I do.

Let me start by saying that this is the first ONE star review I have ever given and they do not even deserve that!
I have used Express Evictions twice. The first time, as I recall was bad because Express Evictions was inattentive and slow, however, my contact with them was short as tenants moved out shortly after being served. Looking at my records, It did take 3.5 weeks from when Express Evictions took my money to the day tenants were served. That is almost a month for simply filing initial paperwork and serving tenants. That is way too long.
Three years later I needed another eviction and was desperate with nightmare tenants so in desperation, I made the mistake of hiring Express Evictions for the 2^nd time. Their service actually got worse! Or maybe it was always this bad I just got lucky the first time when tenants moved out before case progressed any further. Either way, I was a repeat customer but that didn’t matter to them. I doubt they even realized that as they seem to not care about their clients at all. We are just a means to a paycheck.
The only thing they are prompt at is taking your money. After that… good luck getting them to do anything on a timely manner. After the 2^nd time, NEVER AGAIN!
Fast forward to today, I have an associate and friend who is now needing eviction services and reached out to me for any recommendations as they know I have used eviction services in the past. I began searching online to help them. I saw Express Evictions and actually cringed and now that I became a «yelper» in the last year decided to leave a review as a warning for those that come after me.
The following is a partial description of my 2^nd and final experience with Express Evictions:
The only time I felt their customer service was worthy was when I first called and they were trying to win my business. That guy seemed nice and sympathetic. Of course, once they do get your business, you realize the niceness and good service was all an act to get your money and will never hear from initial «nice» guy again or anyone for that matter. YOU have to hound them to do what you already paid them to do!
It takes forever for them to get your initial paperwork done. For over a week and a half they were still «working on it». I lost half a month just getting that initial part done. Then to get the paperwork filed and tenants served is another two weeks. Tenants barely got served and a whole month was already lost!
I would call every other or every two days for an update and could not believe when there was no change or update to report. They put you on hold for the longest time and when you finally speak with someone, nothing has been done.
Finally when tenants got served, instead of checking with court to see if there was an answer filed, express evictions does nothing. I guess they wait to get answer in mail, but what if tenant does not serve copy (even though they are supposed to)? I mean come on, we are dealing with people who refuse to pay rent (not the most ethical people).
When express evictions finally took some action and became aware that a response to eviction papers was filed by tenants ALMOST A MONTH HAD PASSED! And to add insult on top of injury they again just sat on this instead of filing paper to get a trial date. (Note: Contrary to the fake 5 star review clearly posted in response to mine, the company you hire DOES have to file a request for a trial date when the tenant answers. The sooner they file request the sooner the court trial. And, No the court does NOT do it automatically. Any anyone who has done and eviction and actually paid attention would know that. Call any courthouse unlawful detainer clerk in So Cal to confirm that!)
I did the math, NOT counting waiting on court time, the eviction took THREE TIMES as long, and again, NOT because the courts take long but because express evictions takes their dang sweet time to move, file, serve or act! So shady! It seems like they got their money from desperate landlords, what do they care.
After it was done and I won my case by default, Express Evictions sends me a letter to hire them to collect the judgment money… Somehow, they were quick to send that email that would lead to getting them 50% of my judgment. HECK NO! I am not hiring you again!
And for those suspicious 5 stars, so many of those 5 and 4 stars seem to be from people with only one review… hmmm…mighty fishy. And to the 5 star accusing the one stars of being vindictive tenants, all I have to say is that if you look at my other reviews, you will see that I am very fair and thorough and in fact, as I said in the beginning of my review, have never given a one star until today! And in all honesty, Express Evictions does not even deserve the one star I am forced to give!
Good Riddance!
STAY AWAY!!!

Express Evictions handled everything for me. The company knows how the process works and they followed the law to a «T»!
Everything was done properly and timely with the courts, which is VERY important. Communication with the case flowed from 1 person to another and I didn’t find that I had to ask about the status of the case (ever).
Our experience was a contested eviction, so it took about 2.5 months, but ultimately we won our case and the house is now back in out possession!
The only criticism that I have, is that they didn’t hold your hand through the process. I imagine it is because they handle so many cases. However, being a newb like I was, I found it difficult to get the answers I was looking for (I had a lot). A better FAQ section on their site or a general email where legal questions for customers can be answered.
That is a small issue. The important thing is that they did their job and did it well! Mr. Krasney knew his stuff. On the date of the trial, he was the true professional. I’m very happy with this company’s services.
I hope I never have to use them again in the future, but if I do, there is no one else I would call.

i am right in the middle of evicting tenants via express evictions. april and lesleigh are a great team. thus far, i am very satisfied with their service and great communication skills. i own 2 businesses and i don’t have time to waste time. i feel so at ease since contracting with e.v. thanks!!!

I am so glad I found this firm. I use them exclusively for all my evictions. To date, they have evicted 10 or more people for me. No judgement! I’m a good person. LOL!
In the past I used a sole proprietor attorney in Marina Del Rey, but he was crazy expensive and every time I called him, he would chat me up about random things, then send me a bill. I am not looking for a therapist, but someone who will evict the deadbeat tenants! Express Evictions is just that firm. They are priced reasonably and have always been successful. If you understand how their internal system works, communicating with them is really (REALLY) simple. They have a few people who handle the initial portion of the case and then hand it off to a specialist who, if necessary, will file answers or take it to trial.
I read one review that mentioned Ben Reyna. He is an intake guy, so he doesn’t always know what is happening once the case goes to a specialist. One thing I know for certain, he knows the cases that he is working on before they get to the specialist. I have also worked with April and Lesleigh and they are both solid and I’m not talking about body weight either (humor).
Express Evictions has never lost a case for me, they are reasonably priced, fast and easy to work with.
I do believe that some of their, not so highly rated, Unilocal reviews are from people who have been evicted by them or friends of people who have been evicted by them and are posted out of spite.
If you want to know about nightmare, poor communicating and expensive attorneys, please send me a message and I will tell you whom not to use. However, I like these guys and they have always come through for me, on all my cases !!!

My husband recently (within the last several months) contracted with them, the job is done, however, if you can avoid Ben Reyna as your contact person. Poor communication, does not follow up unless promoted to by management.
Also, i read one review saying perhaps the very large disproportionate ratio of negative comments vs positive may be out of «spite», well why would anyone feel «spite» in the first place about a company that is contracted to work with an individual on one common goal (evicting a tenant, etc.), on the contrary one should feel alleviated, however, when your having to constantly call and follow up on your own (even once you’ve been told they will take care of it) well… you tell me if that makes sense?

I used this company and it was a fast, easy, affordable process. None of the negative reviews applied to me. I dealt with Vanessa and everything went smooth. Who knows maybe the evicted parties wrote negative reviews out of spite? I don’t know but give them a try if you have a deadbeat tenant who needs to pay or else get evicted. They’ll handle it for you.

We are new landlords and recently had our first experience of a tenant not paying. We found a 3-​day notice online and served it and then went online to pick an eviction company. We chose EE and are VERY happy we did! Ben was extremely helpful and informative. He asked us to fax him the notice we used and immediately pointed out that the spelling didn’t perfectly match the rental agreement which could have caused a LOT of problems later. He checked our corrected form, but also suggested that if we weren’t sure the tenant was still there, we should post a different notice, which we did, only to find the tenant had abandoned the property. We were really worried that EE would charge us anyway, but when we called they said they would not. Ben at EE relieved so much of our stress, that there’s no question in our mind who we will call if we ever do need to do an eviction!

this company express evictions is horrible in customer service bad at getting back to you and once they charge your card its all over with !!! the charged my card with out my consent to hire a lawyer to go to court with me they told me I would be able to approve the cost before they secure a lawyer in my area !! well they just charged my card and when I called and spoke with mark wingo I asked him why did they do this with out my approval mark wingo had no commit !! he told me he couldn’t refund all my money back to me and he can refund me 250 not 350 what was charged on my card !!! don’t know how much longer they can continue to rip people of there money

This is a very reputable and experienced company. I have spoken with Mark, one of their representatives, who was very knowledgeable about any and all types of evictions, as well as the proper procedures that must be followed to ensure success. I worked with so many other attorneys over the years but this company seemed more valuable since evictions are their main focus. I would ignore any negative reviews since I highly recommend this company to protect your property rights.

To do an eviction in California I would definitely use someone else. There are less expensive and more reliable services out there. Many attorneys are comparable in cost. This company, including Ben, lacks any follow-​up whatsoever. When I initially complained about their failure to file my case after 5 days they told me the service was incorrect. I served the tenant again and then they wanted to wait and give the tenant three extra days to respond. I told them the tenant had refused to pay and to file as soon as possible. When I finally reached someone there again, Ben this time, I learned they had again failed to file. Ben told me he would speak with the owner and call me but the owner never shows and I again get stonewalled.
This company lost me 30 days rent due to their lack of responsibility, failure to return phone calls and general disregard for my case. If I was closer I would have sued them for professional negligence.
This company doesn’t deserve your business. They are the worst in customer service, responsibility of action and representation of your interest. I think its run by professional renters.

Not sure what’s going on with all these bad reviews on here, but my experience with EE has been pretty awesome.
I help manage several properties and had to finally evict a tenant. I was referred to this company by another landlord and was told that their prices were really reasonable. *From my research, their prices are the lowest I could find for evictions.
Anyway, I work with a guy named Ben at EE. He’s always been extremely helpful and very informative. Every time I call to ask any questions, he knows the answer and is always willing to help.
I know the other reviewers complained that EE isn’t good with providing updates and following up. But, I have always received prompt responses. For example, when my sheriff kick-​out date was scheduled, I received an email that had H U G E BOLD letters emphasizing the date and time.
In addition, EE offers other types of legal services and their prices are very reasonable. If I had to evict another tenant again, you bet I’ll be calling EE!
*BTW, if this is helpful, EE told me that when your’e serving a 3-​day NOTICE to pay or quit, you should NOT include any late fees because late fees are not enforceable in CA!
*Also, if you serve the notice on an individual besides the tenant, make sure you get their name or at least a good description of that person.
Good luck with your evictions! Never a fun time.

Follow up needs work, if you want to know something about your case YOU need to call, but all in all they got the job done.

A couple of months ago, I tried getting a nightmare tenant out of my house. He challenged me every step of the way, even going so far as to invent a fake email account with a real therapist’s name, claiming «she» was representing him and I was traumatizing him by making him move.
I found Express Evictions’ website and did some serious research, discovering a wealth of knowledge and information as I navigated through this horrific experience. I sent a couple of questions to them, and Roger responded quickly, even offering to give me some free advice. He «stayed with me» through the next month, emailing regularly, phoning me, and providing not only savvy wisdom, but emotional support, despite not getting a dime from me.
I am happy to say that the nightmare ended, the crazy tenant moved, and I now have my house back. I am eternally grateful for Roger going beyond the call of duty, even without making any money on the deal.

This place makes the eviction process even more difficult than it should be. They are willing to take your money but never correspond with you regarding the status of the case. Cassandra was in charge of our eviction case and never was helpful or informative. We had never any experience in evicting a tenant and needed someone to walk us through the process without any heavy legal jargon. We ended up having to go to a family friend who is a paralegal just to translate everything for us from Express Evictions. We were never informed of the lock-​out date and then found out that Express Evictions only filed a court case for possession only (not including past due rent). This is how shady Express Evictions is– they then suggested that we work with their collections department for the rent. It’s been over 6 months since we signed an agreement with Express Evictions to start the collection process and Mandy is just as bad as Cassandra. She never responds to our emails and in those rare occasions that she does, her response in not helpful or informative.
After 9 months of eviction hell, we don’t know what’s worse– the chronically late tenant or shady Express Evictions. Meh.

They eventually became my problem, more so than the drug-​peddling tenant I needed them to evict.
Where to start?
I was skeptical after reading other atrocious reviews, stating Express Evictions is slow to move, inconsistent, and rare to return a phone call. Those negative traits are in deed the case, only somehow magnified.
Hoping for a simple eviction, because this was a mere matter of the tenant not paying rent, I figured «Why not? How bad could they be?» I even discussed the negative reviews with Kevin, one of the associates. He assured me the damning claims were inaccurate and that they’d be glad to help my case.
At first, Kevin was very responsive. He helped advise on the proper way to serve forms. Once the paperwork was complete on my end, an initial notice was served to my tenant.
And after that? Unless I gave it a good five or six phone calls a day, I did not hear from anyone at Express Evictions. Multiple e-​mail follow-​ups finally revealed that my case had been handed to an assistant named Rondi. Thanks for letting me know that, Kevin!
Rondi was as clueless as I was about the status of the case. After — I kid you not — TWO MONTHS of hounding Rondi, I finally through some miracle of God compelled her to check on the status of the eviction and see if the tenant has responded and contested. He had. Well over a month prior. That was unwelcome news to me. Thanks for letting me know that, Rondi!
Sometime in… March? April? (I forget the exact dates, as this eviction has been going on since JANUARY of 2011), I got Rondi on the phone. Because of an error on her part, the court did not receive her default claim after the tenant missed his time line to offer payment to contest. It would have been a closed case had Express Evictions not gotten in the way.
Another month passed. Nothing. No communication whatsoever. So I called up my girl Rondi, only to find that she’d taken a leave of absence, and that Henry would be handling my case. Thanks for letting me know that, Rondi!
Henry, try as he might, could only do so much with the lazy, careless groundwork that Kevin and Rondi had laid. At that point I had ONE request of Henry. One. Due to my work schedule, I asked that he give me just ONE day’s notice before the sherriff’s lock-​out date. Just one. Just a quick phone call, text message, e-​mail or even smoke signal. Something to prepare me.
Nope.
About a week ago, while I’m busy at work, the land line of my building (which is transferred to my cell during work hours) rings. It’s the sherriff. He’s at the building to perform the lock-​out. Could I make it home in time? Of course not. Livid, I called Henry. He said he’d «do his best» to reschedule. As of today I still have yet to hear back from him. Thanks for letting me know that, Henry!
My favorite moment in all this is that even my tenant tired of waiting to hear back from them. After five months of not paying rent, he moved out of his own accord. Express Evictions helped in the process of evicting my tenant about as much as Britney Spears did.

Dont use this company!
The sales staff is great and responsive until you pay. Once they charge your credit card and assign you a case worker you will not hear from them. I had to harrass the sales person daily for updates. The tenants ended up moving out before the company got around to filing but they said they filed the same day I settled with the tenants. I asked them to close the case and give me a partial refund and I didn’t hear from them for 3 weeks. I got an email today saying, sorry, we filed a dismissal so you dont get a refund.
What did I get for $ 600? They probably paid someone less than $ 20 to go to the clerks office and get a 1 page document stamped by the county clerk. And they refused to give me a partial refund.
I’m contacting the BBB next.