AAA Automobile Club of Southern California

We are here for title transfer, waiting 30 minutes, they are always busy, I thought better than dmv but now I’m thinking you have spent time same as dmv

Easy, breezy. By far Triple AAA in San clemente is full of wonderful helpful people. Parking is no issue. There are a lot of surrounding places to eat or shop in the area.
I was greeted with a smile, and a great people person attitude. No lines. I have been with this company for 9 years and this is just one of the many reasons. From the staff at the office to the customer service reps on the phones to the drivers. Always a good experience.

This place is much better than going to the DMV, but the first time I came here the employees didn’t know what they were doing, at all, including the manager. I came in on a Saturday. My membership was expired & I needed to re new it. So I had to wait for an agent to re new my membership. I was waiting an hour and a half! I asked an employee if I could just re new online & then be able to use their services, and nobody in the office had an answer to my question. So I called the 800 number to get a clear answer. If I renewed my membership on a Saturday, it would not be effective until the next business day. So I needed up leaving.
I came back the following week, and waited about 30 minutes and got everything taken care of. I give them 3 stars for the convenience.

My family has been coming to this spot for years. When Geico tripled my insurance rates, I got on the phone with Janet, an extremely nice rep (I think at this location). Either way, AAA roadside is the biggest no-​brainer purchase I’ve ever made, and the Auto Insurance seems to be going great as well.
Couldn’t be happier with the service.

Been a member of the auto club for 50 years. just transferred my family’s 4 autos house & boat insurance last week. As I’m standing in line to get a H-​6 at the DMV I’m really not happy. Oh by the way a h-​6 is your driving record for the past 6 years. They couldn’t do that for me ! HUH ARE YOU KIDDING ME?
What if I need help with insurance coverage on my house due to a catastrophe ?? Not cool

Met with agent Noal Powell and got the run around instead of a straight answer. My spouse and I live in separate physical locations but are not divorced. Noal is telling me that my premium will go up from about $ 37.00 to $ 130.00 per month due to him «moving» $ 586.00. When I asked what the 586 was I kept getting the run around and no straight answer. At the end of my meeting with him I still had no idea what I was being billed for, did not have a copy of my coverage. I went to the Lake Forest office the following week to have someone explain my coverage and how much I owe. Turns out Noal Powell moved money from coverage on one vehicle that I don’t drive and does not even belong to me to coverage on my vehicle, all the while telling me what a great deal I will get when I renew next year. SHADY! not to mention unethical. I emailed his manager, Ian Lewis, a week ago today for an explanation of my policy. I have since emailed Ian Lewis two more times and left one voice mail. I also emailed Ian’s manager, Marco Peregretti. NOT ONE RESPONSE FROM ANYONE. WORST CUSTOMER SERVICE EVER IN THE HISTORY OF CUSTOMER SERVICE.

I think it is pathetic that you are only accepting what amounts to cash for online payments.
Sending your check info or debit card over the internet is the MOST insecure and irresponsible method of payment! I have no re-​course to stop a payment in the event bad guys get the information, where I have all kinds of options when using a credit card.
Of course the reason you are doing it is to keep every penny you can… like I said, pathetic.

Wow– lots of negative reviews… I have been here several times over the past few years to take care of DMV registration issues and I have NEVER had a bad experience. I’ve never had to WAIT forever like you do at the DMV either. The membership fee for AAA is WORTH it just to not have to deal with the DMV LINES! People really need to excerise a little patience!!!

I’m very disappointed with my experience with Noal Powell, the one who wrote my auto insurance in September 2014. I was disgusted with the experience at the time, but it took me three months to realize something disingenuous he did.
In November, I used my membership for a roadside assistance call. The agents on the phone took good care of me, and the tow truck contractor got the car running, I learned something new («bad gas» is a real issue in some vehicles), and despite the stress of the incident, I thought AAA was great.
But in December, after receiving a surprising $ 60 bill in the mail for using an unknowingly «lapsed membership» for that call, I found out that on the date he wrote my auto insurance, Noal had removed me from my partner’s membership and recorded it untruthfully as having been at my partner’s request. My partner had made no such request, and in fact, both of us still want me on his membership.
I came in that first day in September excited to research insurance options on a used vehicle I had just purchased, and I left insured, without a previously valid membership, with a new membership that I didn’t want, and feeling confused and disempowered, having participated in meeting *his* (sales) goal and not *my* (research) goal.
What good is a sale if the customer is unhappy, confused and, later, angry? I don’t think AAA is bad, but I think this was a dishonest and unprofessional thing Noal did.
I don’t recommend doing business with Noal — ask for another agent or go to another AAA branch (the folks at Ladera Ranch seemed honest). I personally will avoid it and will not be renewing my insurance with AAA.

I have 3 policies with AAA. You CAN’T get ahold of anyone at any office, just voicemail. Plan on 45 minutes to an hour of holding time if you call the 877 number. I have been trying to get a vehicle removed from my policy for 6 months. After leaving numerous messages at the branches I finally called the 877 number, sat on hold for 45 minutes and I thought I had the problem solved. I was wrong, the vehicle is STILL on my policy and I am still being charged for a vehicle that has been insured with Geico for the past 6 months. I wish I could give them a better review, but the agents just don’t seem to follow through.

Unbelievable ! At 7 pm in Dana Point, they told me that a towing truck will be with me in 30 – 45 min. I waited for 3 hours and asked to talk to a supervisor. They said someone will call me and update me on the Status of the driver. No one called! I got home at 11 pm. Still waiting for someone to return my call !!! Unacceptable.

This is the rudest AAA location out there they make you wait !!!
There were only two of us that needed help they were helping no one else, yet they made no attempt to assist either of us, the other person simply left was on their lunch hour
I asked to see a manager and was told there was no manager, by Maria she was very rude and could not be bothered, come to find out there was a manager, but that person would not come out to assist either :(
Good luck if you go there… I’m changing insurance company’s !!!

Do not purchase the homeowners insurance! It is useless. I had some damage totally over $ 5,000 and all AAA gave me was 2,700. They are cheap, they do not care about the client only the almighty dollar. Going to cancel auto insurance also. Sad since I have been a member for 28 years.

This review is for the travel service, and Nadia Starner, the agent. She used to be over at their Alicia Parkway office and that’s where we planned the trip.
We are not seasoned travelers and I gave her a tough time more than once, but she never lost her cool. Any problems, she fixed, and no hassles and always nice and professional towards us. We even called her from Rome and Paris a few times in a panic, but not a problem.
I think if you’re doing a tour off one of their preplanned packages, you’re going to have to really know what you want before you set an appointment. We put her through hoops, cancelling things, rebooking things, just must have drove her up a wall, but she never complained. And she’s swamped. I’ve never seen such a busy lady, but she made time for us and answered every one of my 1000 emails and calls.
We’ve been with AAA for years and I’m glad we tried out their travel service.

People are very friendly and helpful. Pleasant experience. I would recommend this place to anyone.

K so Autoclub offices. Unless you’re booking travel plans you either need insurance or DMV service, in which both cases are as wanted as a dental cleaning.
I recommend this location highly due to two things — low wait times and YES they do know what they’re doing when it comes to DMV.
When to go? After the morning rush but before the lunch time slaughter during the week. Same with Sat.
DMV knowledge — Exceptional but probably depending on who u get. I have done several difficult boat + trailor, old car going from non-​op to street + smog hell and my usual car crap and they’ve always been great. The whole CA DMV is a fubar’d mess which we only have ourselves to blame, so eat your tax money and cry to the Governor.
Travel? In going to domestic… especially Hawaii, Europe and Mexico they’ve been great. I HATE tours and cruises, dealt with numerous agents and all are pretty damn good. Caribbean and especially Asia they fall short so I use another method.
Insurance? Not sure been insured by them for damn…30 years? Don’t give your 16 year old the family 4×4 and you’ll be fine. 4×4’s eat up premiums, Also, most of the insurance stuff can be done over the phone or online.
Kirk out

The one star is for the DMV service offered at this location. If the San Clemente DMV had not been closed for reconstruction I would have rather gone there. They do DMV services OK and the wait is usually less than at the DMV and they can give you stickers for registration that day instead of waiting in mail. We did a title transfer and it was not too painful and done right… but then we were given a sales pitch for life insurance… they will try and sell ya!
The INSURANCE… don’t go to this branch for it. If they call you to sell you Insurance from this branch HANG UP!!!
I was offered Homeowners insurance, great rate, told to cancel current coverage and given a refund on my auto policy for multi-​policy… then the Salesman (Dakarai Bruce) literally disappeared… calling the supervisor finally found out he went out but was back… after 2 month was told that AAA didn’t service my housing area!!! Good thing my woman’s intuition told me not to cancel!
Then after renewing our «guaranteed policy» and paying in full a week later we get a call from this office from Matt Hoyt saying he apologize for not calling sooner that he was supposed to call last week but someone left the office and they were behind… come to find out our policy is invalid due to being over 24 on my mother’s policy… I am 36!!! So it has been wrong for 12 years of being this way!!! He promised to call back that day… Saturday… didn’t get a call for a week… and then he didn’t send any of the requested quotes… but managed to cancel our policy without telling us and forcing me to sign a new policy. I called and cancelled the day after… being told by my new insurance company everything Matt told me was a Lie… and that they legally can’t cancel a policy without our consent… but Matt did probably for his commission… it has been more than 7 days since I cancelled and I still haven’t received the money back yet!!!
We were customers for over 28 years… and they treated us like crap… sales people are terrible… coverage is the same elsewhere! Get a good sales rep at another place… NOT AT THE SAN CLEMENTE OFFICE!

Who needs the lame DMV when you have auto club?! Seriously. This location is super convenient since I work in the same plaza. It’s hidden in the corner of Oceanview plaza near the gym and Rubios. I come here for all of my car registration issues. They’re able to do pretty much everything that a DMV office does excepts drivers license renewal stuff. I’ve renewed my registration here several times and it has been a great experience. One employee in particular has been extremely helpful, her name is Debbie. I had trouble once registering a used car that i had just bought and she walked me through all the steps and provided me with the correct paperwork so I was able to get my tags in time. She helped me again recently since my insurance was not reported to the DMV and was cheerful and super nice. She even remembered me! They usually have a few people waiting for service after you check in but I have never had to wait very long. I am able to get things done during a quick break or my lunch instead of wasting a few hours at the DMV dealing with rude employees. I highly recommend visiting auto club for your vehicle registration needs if you are able to. you will be glad you did!

Drat… Locked my keys in my car. Called AAA. quite pleasant. Said service would be there in 30 min. 3:00 pm. Just got a text from them, that they would arrive by 3:35.
3:20. No one yet.
3:25. Nope…
3:30. Nah
Got another text from AAA saying that they would arrive shortly
3:35. No luck
Arrived at 3:37. Jamie was cool, and unlocked my car right away!
Dunvins was the name of the contractor

07/​30/​2009
I noticed I needed gas and as I was driving trying to decide which exit would have a gas station that I would want to use, I saw the AAA sign off the freeway but it was on the left after the exit. I figured I would double back from the next exit. Big mistake, I should have tried to hop back on rather than try to find my way through the streets. I should have hop back on to get to the exit Camino de Los Mares headed North on the 5. Coming South, the same exit is for Camino de Estrella. Is that confusing enough already?
As soon as I finally got to the location, it’s sort of like half a floor down from the street level under a ladies gym. I don’t think this place gets busy at all but the plaza parking lot is full of cars. So I checked in and waited about 5 minutes before my name was called. All I needed to do is pay for my registration for the car sitting in the driveway. It’s pretty friendly here, they were really surprised that I was down here from LA just to visit this AAA office. Time to continue on my journey to SD.