AAA Automobile Club of Southern California

Called to ask about travel and ticket prices for a flight, talked to some woman named Sarah who said she was a travel agent, she was the absolute worst, did not want to go out of her way to look up flights and it was an obvious inconvenience to do anything to help, then she said there was a fee for 45.00. HA for what!!! aren’t travel agents supposed to help you with travel plans. what a joke !!!

even though there were 20 people standing and roaming around nobody was helping anybody was there waiting a half hour to buy one attraction ticket what a Joke, wasn’t even worth the wait, Costco was much faster… they tried to blame the holiday weekend but I think not, as a person in the hospitality industry this is a shame I used to think highly of AAA obviously they have nothing but wasted time there… geez

It seems almost as bad as the DMV. I waited almost an hour and finally left. And they have many employees sitting around not helping people. Really is a dump.

Went there for a title change. After waiting 30 min the woman helping me decide she should be my moral compass and tried to convince me to change the price I paid for the boat on my title because I didn’t put the correct price down. (It’s no ones business what you put on that form).

Canceled both insurance and club membership. I live in the southwest where 100 to 200 miles with out services not rare they failed to tell me towing was for a only 7 mi. Also mislead me on insurance costs be very sure that you want their insurance before you sign their cancelation fees are enormous and the cancelation process is grueling and demanding.

The DMV service is the best kept secret. Not too many people know about it but it’s the only way to do it. My wife and I drive newer cars but we have both broke down a couple times where we had to get a tow. Each time triple A helped us out and no money came out of pocket.

I love CAAANDY!!!
Yes, I do love this location since it is nearby and I can usually find parking without being charged. 5 star rating alone is for the fact that I don’t have to be in hillcrest line to renew my car registration– Thank you Jesus!!! You just need to pay with Cash or (cough– Check) So just bring some cash and you might be still in a line but nothing like how you would at DMV. That is my tidbit for today. Pass it forward-)

The service from AAA has really gone downhill the last few years. After 18 years I’m exploring other insurance companies.
Terry Dyer

This is my favorite AAA location — all of them seem to have very well-​trained, friendly staffs, but this one also has easy access from I-​8, plenty of parking and I’ve never had to wait in line there. Did you know they do CA vehicle registration & renewals? SOOO much better than enduring scheduling and lines at the DMV!

I am a member and always get good service when renewing vehicle registration or get insurance when we did go to Mexico. (Aww the good old days).
While I was stationed overseas my husband got a driver’s permit to use while visiting me in Japan or Korea or England. Fun times. Depends on the time of day if you get speedy service or wait a while.

They suck
Sent a tow truck out he seemed preoccupied and left, so they had to send a second truck

Do not use the teen driving program-​scam!!!
I purchased their online course and behind the wheel training package. My son worked hard to complete the 30 hours online course in time to get his certificate when he was 15.5 years old in August. The intent has been to get his permit at 15.5 so he can get his license by 16. As a single parent, my son’s ability to drive will take away a lot of logistical stress for both him and I.
In August, after my son obtained his learner’s permit I called AAA to schedule his behind the wheel training only to be told that I would have to wait until Sept 16^th to schedule.
On Sept 16 I spoke instructor and she couldn’t get my son in until mid November for his first of six required sessions. She then could schedule his 2^nd and 3^rd sessions until end of November and couldn’t schedule any further. At this rate we are looking until March or April to complete the requirements… My son turn 16 in feb.
I called AAA to express my concerns and unhappiness only to be told there was nothing they could do. I pointed out on three websites it states that the behind the wheel lessons will take place roughly once per week… Not the once per month pace after waiting a month just to schedule. I asked to speak to a manager on several occasions but was refused. I was asked for a full refund and was refused.
AAA is not the cheapest training program out there it I went with them and paid extra expecting good service. Big mistake on my part, please do not repeat my mistake.

Great experience working with Stephanie Dalto for auto insurance. She was very efficient, had excellent customer service, and went above and beyond by calling my Colorado AAA to discontinue it instead of telling me to do it when I left. She was actually excited about finding discounts for me and informed me of all the little nuances of car insurance.
Excellent experience. I would recommend her as an agent if you’re looking for one.

I needed an international driving permit. American Automobile Association (AAA) has Federal government authorization to issue these permits. AAA issues these permits to both members and non-​members for $ 15. Link below provides AAA process details with another link to download application form:
A cost savings idea is to get passport photos in advance from Costco for $ 5. I showed up at AAA office on Hotel Circle. It’s an enormous entry area with different waiting areas. Fortunately these was no line so I walked directly to the central check-​in desk. I explained I was there to get an international driver permit and that I had both completed application form and passport photos. They entered me into their computer and directed me to a waiting area. After about 10 minutes my name was called by AAA representative Luann. Luann was very polite and professional. She processed my application and had my permit completed in about 10 minutes.
All in all an A-​OK transaction for me with AAA. As I left the office I could see longer lines forming which could explain why other Unilocalers have had not so positive dealings with AAA. I recommend avoiding peak hours.

I will never return to this location. Employees are soooo slow, it’s ridiculous. There is one particular agent who is especially ridiculous, and she is a dark haired, ethnic looking young woman, who is probably considered attractive by a lot of the older men that come here.
TWICE now I’ve been here and seen her flirting with male customers so shamelessly it almost made me blush. I witnessed the line go from 1 person to literally 20 while this young lady talked to this same guy for 15 minutes about personal things, like literally they weren’t even discussing anything business-​related. Trust me, I could hear everything, as I was being assisted right next to them. The considerable line was getting antsy and looking irritated, and I think everyone kinda else saw what was going on. Her manager must be a male, it’s pretty obvious. A female manager would shut that down right away. I couldn’t believe how unprofessional this place is. That girl was basically getting paid to flirt and nothing else.

I have been a member for 11 years… always content with the service yet have repeatedly asked to be taken off the six page junk mail that comes from AAA Life (that I was assured each and every time would be complete). Believe it or not, I have better things to do than repeatedly be asked NOT to be solicited to whilst already paying for a service, to be repeatedly mocked by having to taken apart and shred multiple documents (as your name is on each). Poor trees.
I finally phoned in, and was told the only way I could be removed from this list was to be snail mailed something that I could fill out and return to ensure I am taken off the list. You are able to cancel your membership via the phone. Really?
I then asked how difficult it was to cancel my membership. Easily done over the phone. Way to stay current and relevant AAA… I am off to visit your competition.
Way to save the earth and NOT listen to your customers AAA yet do greatly appreciate being able to cancel on the phone. Interesting way to do business… best of luck moving forward — you will need it.
~11 year veteran

Someone stole the 2015 sticker from my license plate. So rather than sit at DMV all day, I went to AAA since I’m a member.
I walked in, and was helped by Bobbi within a few minutes. I paid my $ 20, got my new sticker and left. The only reason that I didn’t give 5 stars, is because I don’t appreciate someone trying to suggest that I’m interested in any travel services, insurance, or financing a new/​used vehicle (sorry, I pay cash for mine, and just got it last year). At least DMV doesn’t do that.

We’re not AAA members (the people who pay are referred to as «members», right?), but we needed to get International Driver Permits for an upcoming trip, and saw online that this location would be able to handle that for us.
Well, okay. We didn’t *need* to get the permits. I just like souvenirs, and am a sucker for something I can keep long after we’ve returned from our trip.
At any rate, we walked into this massive building about half an hour before their posted closing time, and stood around near the massive desk hoping that somebody would acknowledge and help us. It was kind of a cluster, honestly. There were people sitting in the waiting area out front, one person was being helped at the desk, and there were a few employees behind the desk that refused to make eye contact. There aren’t any posted signs to let people know where to go, where to wait, or who to approach, so when this lady came in after us and stopped in front of us in «line»…
We were finally directed to a station around the side of the main desk, and were asked by the friendly lady how she could help us. We told her what we were there for, and she told us that there were forms that needed to be filled out. Lucky for me, I’m über-​organized, and I had the forms filled out, printed, and ready to go. She seemed surprised by this, but told us to have a seat and that somebody would be with us shortly.
A few long minutes later, my husband’s name was called, and we followed another friendly gentleman back to the passport camera. He seemed a bit taken aback that we were both asking for the permit, but recovered quickly enough. He sat us down, one at a time, to get our pictures (and you can actually smile in these photos! I did a goofball pose at first, and he was all, «You can pose like that, if you want. You can do whatever you like. These aren’t nearly as regulated as the passport photos.» Which made my day, because I look like a damn thug in my passport photo… but I digress…)
Once the pictures were taken, he told us to feel free to browse while he finished up the permits, and that it would just be about five minutes or so. Ten minutes later, having exhausted browsing through all the books, games, toys and maps they have on display, we settled back down on some empty chairs, and five or so minutes after that he came back to tell us that the camera had apparently broken at some point during my husband’s shoot (insert joke here), and that they were trying to find a fix. He apologized for the wait, and told us he’d be with us as soon as he could.
He finally did call us up to the counter where he was putting the finishing touches on the permits, and continued to apologize for the delay. Honestly, neither of us had even batted an eye at the wait — having never done this before, and having never dealt with AAA before, we had no expectations, and didn’t even think the wait was terrible. But you could tell he felt bad about it, and that it wasn’t the norm for them.
We finally got our permits squared away, and despite our protests, he comped the cost of the photos ($ 15 for non-​members). He also gave us a book for one of our destinations at no charge (though he made sure to tell us it was a $ 25 value) before ringing us up and sending us on our way.
Overall a good experience, even with the snafu (or, their perception of a snafu). The only thing I’d say is that they could use a bit more signage or direction for those first entering the building. Turns out there IS a sign, it’s just hidden behind the curve of the desk on the right. We saw it as we were leaving. Not so helpful at that juncture.

AAA Rep: Oh, no. You don’t need to give me a cancelled check. Just fill out this form and I’ll update your payment information.
Me: Will I need to do anything else?
AAA Rep: No, you’re all set! Your payment should be deducted on time.
Really?! Because after many website visits (website is crap!), several phone calls to customer service AND an actual visit to this location, my payment still hasn’t been deducted from this account!
I’ve never, ever had such difficulties in having to update my payment account. This is pretty stupid. AAA is such a large company but they don’t seem to have their shit together.
I’m going to put in one last call to their customer service line. If I can’t get this fixed by the time my payment is due next month, I’m switching auto insurance companies. I’ll miss the roadside assistance and the low insurance cost, but the headache of trying to get this straightened out isn’t really worth it.

Membership has it’s privileges when you need it.
I got my sticker here after an ordeal of getting my smog check. It took 2 hours and 2 places to get my smog check. While I only waited for 15 min to get the sticker and no fee.
Oh and I also got me some Nashville travel guide as well as maps. All set for my mini-​vacation.
This location has ample parking, great service and other features I never get to use (like travel agents to book a tour, a cruise or a vacation).
next time…