Allegiant Air

Garbage, is what some’s it up!.. Spend the extra cash and fly with a better Airline. Worst experience ever! And I’m not even flying it’s my daughter who is… And don’t get me started with the people who work for Allegiant, let’s just say they aren’t the sharpest knifes in the drawer!

3:55pm flight from Stockton left at 12:20am! Long delay to say the least. Now waiting to fly back to Stockton and to no surprise we are delayed. Only 30 min delay so far. I am going to stick to Southwest even though Sac airport is an hour from home vs Stockton 15 min. For the Stockton delay we got a $ 100. Voucher for future flight. May use the voucher for Vegas but that will be the end of flying Allegiant for me.

Let me just say that you don’t even get what you pay for. You get much worse. Hands down, this is the worst airline I have ever dealt with. Right off the bat you go to the website and try to purchase a ticket and they automatically try to throw in a hotel with it and in tiny print at the bottom it says «no thanks I’ll proceed without a hotel. You pay for the seat, the bag, the damn BOARDING pass if you don’t print it at home. They are thirsty to squeeze out any dollar out of people. Putting all of that aside, I’m currently standing in line waiting to board and throughout the many years I have been flying, I have never seen such rude and obnoxious attendants!!! It is UNREAL. Many of the attendees are confused because allegiant does not frequently fly, so their gates are all over the place. That being said, people kept walking up to the flight attendant at the gate to ask QUESTIONS as they have the right to and the attendant was SOOO rude and obnoxious to every guest that came to ask a question, she answered every question with sass and an eye roll. PS my flight has been delayed for over an hour because of a broken chair. CHEAAAAAAAAP. Never will I give these money hungry unprofessional people a cent!!! I’m sticking to southwest or Virgin where customers are treated like human beings and not imbeciles. Don’t be fooled by the cheap prices, everything adds up!

If I want to cancel my flurry of spam email I have to watch a video to unsubscribe? Christ just leave me in peace! I had to watch your marketing so here is mine: 1 star. Eat me

I was happy with the low cost flight and with how easy it is to book flights online, but that’s pretty much where convenience begins and ends with Allegiant air; you can spend money but they make it extremely difficult to cancel anything. You can pick a flight, upgrade your seating area and add more luggage allowance if necessary, but you’re pretty much locked in.
I booked a flight 2 months in advance, and found out more than a week prior that I no longer needed to go, so I thought «great! I can get a refund on the flight!». You can *alter* anything online, but not cancel. You have to call their help line, which avoids any mention of «cancellation» so you have to wait for a service representative… and wait you shall. I originally called nearly 2 weeks in advance after work, but I thought their lines must be closed since I was getting nothing but a continual hold message. I tried calling at lunch the next couple days and couldn’t get a hold of anyone. The one Monday before my flight I had off (and could afford to wait as long as possible, phone on the charger), middle of the day it took them nearly 20 minutes just to put me in touch with a service representative who finally told me he acknowledged I wouldn’t be on the flight, but I wouldn’t be reimbursed because it was within the 7 day period of the flight (still more than 72 hours away).
It’s not a friendly or inexpensive airline when they nickel and dime you with extra fees and make it impossible to cancel without dealing with a nearly absentee customer service system… and instead of having the «cancel flight» system online just give you a pop-​up window for a call center number which is the customer access equivalent of a middle-​finger to courtesy, accountability and customer satisfaction.

I can barely stand giving them one star. All I can say is don’t even think about it. Not only do I agree with EVERYTHING that other reviewers say on Unilocal,they absolutely suck. They would not print our boarding passes at the airport because an agent in Bellingham literally said out loud, «I’m not getting a late on my record …» To make a long story short, because of their terrible, horrible customer service, we missed our flight and what we paid for the flight, plus my bag was already on the flight, proving that we checked in with proper time to be on the flight. When it was noted by TSA that the barcodes on the boarding passes on out smartphones were not sufficient & we needed the QR codes, we went back to the desk & they basically stalled while complaining out loud inappropriately in front of paying customers and then they closed the flight. They even did a last call overhead for us but these #*%+!!! would not let us get on the flight because although we had boarding passes on our phones with seat #s, because they were barcodes instead of QR codes, they would not accept nor even reprint for us. If they hadn’t wasted the time bellyaching about printing the damn things, we would’ve been able to have them reprinted (of course with a charge like EVERYTHING they do) and gotten on the flight. We had to scramble & buy 2 of the last 3 tickets on Alaska Airlines (Southwest was completely sold out for the entire day at 2pm), then take a bus to Seattle because our rental car in Bellingham that we dropped off was no longer available. We tried to get it back and also would’ve had a drop charge if we had. Also since this was a Monday and their flights are only on Mondays & Fridays, I had to wait till Friday to get my bag & I had to go to the airport for that. Delivery? Really? Not with Allegiant. I WILL NEVER EVER SET FOOT ON ONE OF THEIR PLANES AGAIN!

Worst airline out of all of them. My family flew from Springfield, MO to LAX (because they wouldn’t fly to San Diego) and their trip was limited due to Allegiant’s very poor scheduling of flights. They flew in on a Tuesday and had to be back at LAX by 8:30 am (from San Diego) to get on the plane. When they got to LAX early they learned that their flight was delayed due to faulty equipment and told them every hour that their flight would board «in an hour» like 4 different times. After this prolonged pacifying of their customers they admitted that they had to cancel the flight until the next day. I should also mention that they are anti-​refund on their luggage policy and bamboozled my family out of $ 300 just for changing their luggage arrangements. They charge for water and seats separately. Spend the extra money for a better airline. It’ll be worth it.

They screwed up my family’s flight, had them pay extra for baggage they could’ve checked in, and delayed their flight times going to and from destination. Not only did they ruin the last day of their vacation by wasting their time when they could’ve spent it with us, they didn’t know the exact time they were leaving the following day. Nice job allegiant. I’d rather spend a little more for actual service than discounted tickets for a poorly ran business.

Joke of an airline. AVOID. Zero customer service. Will charge you for everything. Never again.

I couldn’t find a review for just allegiant Air itself so Ill leave the review on here. If I could give this airline negative stars I would. I am beyond livid with this airline! After booking what seemed like half way decent flights, the fees, taxes, luggage and seat fees were more then the tickets them selves. When being stuck on a plane for over a hour in Las Vegas, where they wouldnt even give us something to drink free of charge, they switched us to another plane, leaving us over 3 hours late to arrive home. When trying to call to purchase a ticket for my child for a return flight (since she was under 15 years but I had already purchased my flight) I called for 4 days in a row with out being able to even stay on hold for the next customer rep. I was finally able to stay on hold FOR A HOUR AND A HALF WITH OUT BEING ABLE TO GET A HOLD OF ANYONE! This airline is the biggest joke and will rape you of charges! flying out of one airport I paid the baggage fee of $ 100 for 50# bag, the return flight they only allow 40# baggage, having to either pay $ 50 or leaving half my belongings there. I WILL NEVER fly Allegiant Air again!

There’s no reviews on this airline? Well, let me be the first to say Booo Hiss!!!
The customer service is non-​existent. I called about a passenger coming in who I needed to pick up at the gate directly. Nothing too serious, but an important question and was on hold for over an hour. What would happen if you were flying with them and you needed to get a hold of someone in a hurry and the desk at the airport had no attendant? Happens all the time with them. The staff swoops in and out quickly and if godforbid you’re delayed or late or early or who knows? You’re so out of luck.
Speaking of flying with them, and oh, I sure have, it’s the worst. They are the definition of airlines nickel and diming you. Carry on? Thats a charge. An actual bag? Charge. Picking a seat? Charge. Drink and or food? Now I’m laughing –never gonna happen. I’m not the biggest fan of domestic carriers over all, but even Southwest gives you free bags and some pretzels with a smile. And that carry on bag you PAID to carry on? Won’t even fit in their minuscule overhead bins.
It must be hard to work for them. I mean, as an employee you’re given no resources and a totally inconvenient for the customer system. After being on hold for an hour some rep answered and she had a terrible connection, she even said it was her, stating her i-​phone had a bad connection. What does that mean? Do people work from home and answer their customer service calls for them? I don’t even understand.
They used to be this bargain airline, a flying bus, getting you too and fro with minimum offerings for cheap. Now it’s not even cheap anymore. I can fly any other west coast route airline, even Virgin America, for sometimes cheaper and at a much higher level of customer service.