Clear Expectations

They are very professional, and our pool has been super clean and good looking. While my husband was out on the road during the hot summer of 2015, I really needed a help cleaning and maintaining the pool. I am so glad that Unilocal had reviews on pool maintenance. It was easy decision to call Clear Expectations after reading some good reviews. There always be some negative ones whether they are legitimate or not.
The first phone conversation already gave me a good feel about the business, and the rep who came over completely impressed me with knowledge and professionalism. I received a quote email right away, signed the contract, the maintenance started, and all is well.
We’ve just had lights replaced in the pool by Clear Expectations since Sun Pool & Spa Supply failed to complete the warranty work. (It’s a long story to be written on the latter’s review…) I’ve received estimate for the lights the next day, and they were very good at answering all my questions. The installer came right after signing the contract, and the installation was done very quickly. The lights are working beautifully, and we ave very happy.
I will try to upload some pics later!

pros: very professional and excellent quality of service
cons: none
verdict: probably the best pool cleaning business in San Diego county.
Overview:
I have been a pool owner for nearly two decades and have worked with many different cleaning companies. From one-​man operations to larger service providers, and while it is easy to think that all pool cleaners are the same, they really are not. I was tired of dealing with unreliable service providers who inevitably ended up creating more problems and costs and brought frustration, rather than value to the table.
I was looking for a pool cleaning business that was reliable, knowledgeable and professional.
Experience:
I have been a customer for over two years and can say without a doubt that Clear Expectations delivers. They have an excellent customer service team that is responsive, professional and highly customer focused. They have always stood behind everything they do and are sincere in providing the finest pool service possible at competitive prices. They are also very much a modern business, and are consistently seeking feedback on what they can do better to make customers happy. You just don’t see this level of professionalism with pool cleaning operations, and Clear Expectations truly stands apart from all others.
Their service is responsive, their fees are very reasonable, and the quality of service is the best. Clear Expectations service department is highly responsive to customer concerns and I have found their on-​site pool cleaners to be very well trained and professional, and they genuinely care about the appearance and maintenance of the pools they service.
They recently replaced the filter system on my pool as it was beyond its operating life and was getting costly to operate and maintain. Despite the rather large size of my pool and the over-​sized equipment required, they where able to get everything replaced in just a few days and I could not be happier. Their cost was very competitive and the quality of the installation was superb.
Verdict
I have worked with many pool service providers and Clear Expectations is the finest operation in San Diego county.
Give them a chance to earn your business. You will not be disappointed.

I have been dealing with Clear Expectations for a couple of months and the gentlemen that looks after my pool is great and very knowledgeable. My water and chemistry is perfect.
I also got quotes from a few different companies to replace my 16 year old pump, filter and control panel and I went with Clear Expectation. The co-​owner Matt and his team earned my business and took care of everything by being very straight forward, honest and responsive. Their pricing was also very competitive and their employees prompt and professional. I can’t say enough about Matt — very customer-​focused. Highly recommend.

Would highly recommend going with any another pool service company. The only ‘clear expectation’ you will have with them is to have a pool filled with algae and a non responsive staff who refuses to return emails and phone calls regarding same. If I could give zero stars, I would.

Was having trouble with my new salt pool chlorine generator (AquaPure), so after talking to the manufacturer (Jandy/​Zodiac) asked them to recommend a good warranty servicer. They suggested Clear Expectations.
All I can say is I am so glad they did. Clear Expectations lives up to its name — they are quick to reply to email/​phone calls, know they stuff and quickly resolve issues, educating you along the way without trying to sell you something you don’t need.
Although I haven’t personally met Matt (just email correspondence), I can tell he is a class act and runs a tight ship. The Pool Tech he sent out (Shawn) is very professional, knowledgeable and someone you want working on your pool equipment.
When it comes to servicing anything at my home, I have very high expectations. I can unequivocally say that Clear Expectations did not disappoint.

Matt and the gang at Clear Expectations are the best. In addition to performing our weekly pool cleaning, over the years they have installed a salt system and new pool heater for us, and have done everything in a professional, courteous and timely manner. With two very active kids (and their friends), our pool and spa get a lot of use, and I appreciate that Clear Expectations keeps them in top shape.

I am a real estate agent and needed a pool inspection immediately while in escrow on a home. I called Clear Expectations at 7:30am and someone answered! I got an appointment the very next day! They came on time, did a wonderful job inspecting and sent a professional report to myself and my client. I couldn’t be happier with the service I had from them. I absolutely would use them again. Thanks Matt!

We use Clear Expectations on our personal pool as well as all of our remodel projects. We highly recommend their services. They never skip a step and are very affordable and trust worthy. Thank you so much for providing such great services. We will continue to refer people to you!

I think it’s important to recognize outstanding service, especially when it continues over a period of years. This company is the real deal. They care, they show up, they communicate well and they are more than fair with their pricing. I have been with Clear Expectations for nearly four years. Hiring them was one of the best decisions I’ve made as a homeowner. Thanks to the entire team at Clear Expectations for keeping my pool looking great!

Would not recommend them. At first we had them clean the pool, but when they said the filter was broken, we had it fixed. Little did we know that getting it fixed would take MONTHS as they seemed to replace the entire thing, but not without weeks where it would screech and overheat. Not to mention when we asked for a pool cover, we received a $ 500 sheet of bubblewrap that first was a «cover» to keep the rain out, then turned into a «solar heater»??? There would be two or more workers out here on multiple days, they would leave not only the pool gate wide open but our backyard gate wide open, and they maybe said five words to us over the course of having them as pool guys. Please avoid these fellows until they learn better business tact.
[12/​24]
After the fifth request from Clear Expectations that I amend or remove my One Star Rating for this business, I am going to be doing just that. It took leaving this review in order to get any sort of prompt, professional service. With the exception of Christmas of course, they have been coming only on the days we’ve requested and will knock on our door (after) they are finished, but at least there is some warning they are here at all. They arrived to remove the pool cover the next day and have been better than in the previous months, but after telling them I was going to amend my review in January, it’s now Christmas Eve and here we are.

I allowed my pool to get really dirty because I was out of work. I started a new job last month and found this pool cleaner based off the recommendation of a neighbor. He came over and did a really good job of cleaning my filters, and removing all the leaves that have accumulated. I went for a swim and was so happy things were back to normal. I have him coming over on a regular basis now.

Clear expectations has the greatest customer service especially Troy! He is friendly, energetic, hard working and knowledgable about what it takes to keep your pool and spa in excellent condition!

A few months after my first review, I hired Clear Expectations to replace my pool pump motor and once again their service was excellent. Their price was reasonable and they were at my place within 2 days of my inquiry. Kendra was super helpful when I called way after normal business hours. She took my payment over the phone and scheduled my appointment for the very next day. Their tech Jamie was courteous, knowledgeable, professional and FAST! Hats off to the owner Matt for making my job a priority. My new pump motor is whisper quiet so not only do I thank Clear Expectations, but so do my neighbors — great job guys!

Had to part ways with this company today. They told me my heater was broken and that they’d gladly replace it for an over priced fee. I had a second opinion on it and it fired right up. They also flooded the backyard of a house I am trying to sell by leaving the pool water on. They should rename themselves, «Low Expectations»

Clear Expectations gets a 5 star review from me for several reasons. When I called to discuss my wants and needs with a pool cleaning service, the staff was so professional and attentive that I instantly felt like this was a company that would treat me as a close client and just not another number.
To personally meet the owners and have them assess what was needed to keep my pool top notch was also an added benefit. Since having Clear Expectations, my pool has never looked better (even with all the wind daily we have been getting) and I am constantly being complimented by others for how it looks.
There was an issue a couple months back with my filter, and on a Saturday, the owner came to replace it with a smile on his face. Those are the kind of people that i choose to surround myself with and the reason I felt it was needed to write a review.
I recommend this company to anyone who takes pride in their pool the way that I do:)

Problem fixed– Thanks Mike

No choice but to give 5 stars. Matt, Kevin, and Kendra are all very professional and patient when it comes to a pool dummy (me). Communication is great, prices are comparable to all other pool places, actually he was a little cheaper than a couple other quotes on monthly service. They have been a joy to work with and I hope it stays that way. After reading the sketchy review about pool companies, its refreshing to have a company that emails and texts, you gotta keep up with the times. BTW the pool looks immaculate and I owe it all to the crew. Thanks again guys!

Having gone through numerous pool services while renting my home I have finally found a great one to work with. I am attaching an email from my tenant that I recently received regarding Clear Expectations:
«They’ve been doing a good job. The pool has looked great the whole time they’ve been servicing it and they respond conscientiously to any issues or questions we’ve raised. They know and respect the customer service boundary differences between them and us as tenants and them and you as property owner. In my opinion, this company is definitely a keeper.»
Thank you for being a reliable, honest, and caring business to work with. A true GEM!

I was looking for a pool service company and I’m so glad I found this company! Matt the owner is knowledgable in the equipment. He is also an honest business man. Being a small business owner myself. We try our best to help our clients! I can tell u with all the stars for this pool service company you can rest assure that they will take great care of you. Don’t go anywhere else cause you ll be sorry!
Thanks Matt for your time.

The name of this company couldn’t be any more appropriate!
Clear pool, clear walls, clear filters, clear maintenance, clear communication, clear service and way above my expectations!
This is my third pool service in 12 years and after living with really poor service for the last 5 years, I can’t believe the difference they’ve made in just a few short months. The service is like clockwork, appropriate for the needs of the pool on that day, and no short-​cuts are taken to save time. The monthly cost of this great quality work is exactly the same as it was for the 10 minutes once-​a-​week that I was getting from the last guys. I highly recommend that you give this team a try.
Thanks Matt and everyone-​keep up the great work!