Cox San Diego

I’m writing this review for every Cox Unilocal site I can find because they are that bad. Cox is the epitomy of corporate greed and big money business not giving one crap about their customers because they have little to no competition. Their service is beyond terrible.

Just switched from ATT Uverse from them raising prices every month randomly and as soon as Cox offers me a Latino bundle pack with some channels, they won’t give them to me. In my monthly charge sheet which I printed out it explicitly states I have the Latino channels and I have them free for 24 months. However on my receivers I don’t have access. I called this location and they told me I couldn’t have the channels because I was «maxed out on savings». I mean if this was the case why offer it to me in the first place and then take it back like some frauds. Not even 24 hours as a new customer and Cox has already let me down. I already have an idea how they will treat me in the future. Beware with Cox offers and follow through!

First, we had a problem with our Internet connection. We repeatedly got disconnected and our download speeds bottlenecked even though we had the Ultimate Internet plan. We had trouble even streaming Netflix. After replacing our modem and router at the suggestion of COX, the problem continued with both of our PCs and laptops, so we knew the problem wasn’t the computer.
Finally COX sent out a senior agent to take a look at all of the equipment and run tests over a period of a week. He said the problem was with COX’s hardware and wiring in this specific area. He put in a request to get it fixed. After a month, COX claimed it was fixed, but it never was. COX said they wouldn’t be able to help us fix the issues further unless they received more complaints from the area. We downgraded a couple levels and the problem got a considerably better, but not completely.
Second issue, months later we decided to move and cancel our service. We had signed up for automatic payments. When we canceled, they said they couldn’t stop the automatic payment in time, but we would be refunded. I was completely fine with that. Except now it’s a month later, and I still don’t have my refund. I’ve called 5 times to follow up, and each time I’m told the previous agent submitted the refund incorrectly or didn’t do it at all so nothing had gotten processed. The last time I spoke with a manager, and she said I would receive the check by mail on Feb 5 or 8. It’s Feb 9 now.
Won’t be using COX again. If you must, be cautious about their automatic payments. They seem completely incompetent when it comes to refunds.

If I could give them lass then one star I would! Moved to an area where only Cox or Direct TV offered. Have to have our box reset constantly. This is stupid! This mainly happens when trying to watch On Demand shows. All of a sudden we get picture in picture which BTW is NOT offered by Cox and they can’t figure out how this happens!!! Pain in the butt. When we initially signed up listed all the channels we wanted. They told us to get a certain package. Then some of the channels we wanted weren’t on our TV-​so had to pay more money to have them included. WTF!!! If we had another choice like TWC we would leave this company but for now we are stuck!!’
So again today my picture freezes and cable box reboots. This is constant! Never did I have these problems when I had TWC-​never! When you call their tech help line you get an automated message offering to reboot your cable box if you have problems such as error codes, picture freezes etc. What does that tell you? That there are enough problems with their service that there is an outgoing message about it!!! Missing TWC

Oh, I hate to join in with all the rest of the 1 Star UnilocalS here, but Cox Cable had it coming. The company will change over their cable services to a digital format on Feb, 9, 2016. They did send out easy to install digital boxes, which my son hooked up today. At first, we were very pleased with the high resolution picture and new remote control that was included with the digital box, Then when we started flipping around to other channels, we were horrified to see there was no Channel 22 – the Weather Channel!
My son works for the airlines and we always watch the weather channel so he can know about the current weather in all the places his planes fly to and from. I got on the chat line on the Cox Cable website and although the customer service chat lady was pleasant and helpful, which most Cox Cable employees seem to be, she let me know that if I wanted to continue to receive the Weather Channel on Cox Cable, it would be $ 109.00/ per month! I was getting it before as included in my basic cable package. The day I buy some good quality rabbit ears and ditch this dumpy company, will be a very happy, rewarding and fulfilling day in my life!

Worst customer service ever. they have missed 3 appointments to fix my internet connection. i have spent hours of my life on the phone with these guys and have not gotten anything resolved. if i could give them negative stars i would. internet services are garbage hopefully you have other choices in your neighborhood. i am stuck tethering since this is the only company that services my neighborhood.

Notice ALL the negative ratings for this ISP and the lack alternatives? For you «freedom» lovers out there, this is what «freedom» looks like in the «free unregulated market,» —-monopolies. This is the result of all fighting for freedom — why keep on voting for «freeing conglomerates like COX» so that they keep growing and swallow up all competition and choices. I don’t believe this is the «freedom» we all had in mind.
BTW, (Corporations ARE NOT people and ARE NOT humans and thus ARE NOT entitled to the same rights — no matter what Orwellian fantasy we are being fed.)

***STAY AWAY FROM COX*** I would give it 0 stars if I could. If possible go with AT&T U-​Verse I switched from U-​Verse to Cox but didn’t like the service and we were moving to another apartment that only accepted U-​Verse so we switched back to U-​Verse within the 30 days and called to cancel our contract WITHIN the 30 days time I was told BY a Cox employee. Then I get a bill for $ 271 with early termination fees and I’m like WTF!!! After speaking with a rrepresentatuv and being told the fee would be adjusted and to wait for the adjusted bill to come in I receive another bill for the same $ 271 claiming to be a final bill before going to collections. Then I call AGAIN and they tell me that the contract began the moment I called to request service EVEN THOUGH I wasn’t receiving any service yet! What kind of bullshit is tthi!!! So im under contract even though nothing was installed until 10 days later??? Cox can go suck a fat donkey dick! Never doing business with them again and if asked will recommend U– Verse and to AVOID COX.

DO NOT USE COX FOR INTERNET SERVICES! I would give Cox zero stars if that was an option. We moved and asked to transfer our account. We were first quoted $ 19.99 plus modem fee, then when I called back the next day to place the order I was told that promotion had conveniently disapperaed. Then I was told I would hear back from the rep who promised me the rate. Never did. Then I was promised around $ 24.99 + modem fee. But only AFTER I was on hold for over an hour and transferred to multiple departments (accoutns dept, loyalty dept, etc.) in different states across the country. Not surprisingly, my bill came and it did NOT reflect the $ 24.99 rate. instead, it said I was at a $ 42 rate. After another hour+ phone call with 3 reps in different states I was basically told they couldnt’ find anything in the notes reflecting my past conversations and tough luck. This is after being a loyal, timely paying customer for over 2 years. UNREAL!

Cox continues to lie and overcharge. Always get the name of the employee you are talking to… they increased my mother’s rates while service continues to decline. TV reception now gets weird digitalizing of the picture. Slow internet speed. And basic cable only– for this crap, they want to charge her $ 99. On the phone, they make promises of lower rates but her bill continues to show the higher rates. Off to look at other options for sure.
I called Santee City, which is listed as the local franchise authority; despite federal law, Santee claims they have no jurisdiction over basic cable, that this now resides with the state. hmmm

Cox has raised rates once again Hooray! We have internet with Cox, that is it, no TV no Phone, just internet. This month our bill increased from $ 47.99 to $ 52.99 a month. It has now increased $ 15 in just over a year. That does not sound like much but that is nearly a 40% rate hike from the price we were paying just over a year ago.
We get e-​mails saying Congratulations your internet speed is increasing (without requesting it), and when we do, all that means to us is our bill is going up. The «increase» in speed is never noticeable. I am sure Cox has some statistical way to prove their speed has increased, but it’s pretty simple, if you can’t notice it just by using your internet on a daily basis then it isn’t worth it. Looking into other options for our service provider.

To echo what almost every one else has stated on this page, I would have given Cox zero stars if that was an option. I would avoid this company for your cable and internet service at all costs.
Their new Contour boxes are an absolute joke… We had to have their installer (s) come out three different times before the boxes functioned for more than 24 hours before mysteriously breaking down. There are still all sorts of technical difficulties with these new boxes and my favorite has to be the «Sorry we are experiencing technical difficulties. Please try again later.» message that pops up when I try to pause live TV. Why should I pay a monthly fee for these upgraded boxes when they DO NOT WORK PROPERLY?! Please explain that one to me Cox.
We also tried to order HBO around the holidays but apparently the person we spoke to over the phone did not get that done. All I can say is that we better not get charged for the HBO channels that we still do not have three weeks after we called to order them.
I had AT&T for three years at my old place and never had any issues with the cable or internet. Cox was the existing service provider in my current place so I decided to try it out and boy do I regret that decision. Cox does not seem to be a better price and is DEFINITELY not a better value than AT&T U-​Verse. I cannot wait to cancel my service and switch back to AT&T.

Just plain a rip off company. Have a problem with their service and you have to buy «premium» service to get them to do anything. I think they just go to the bus stop in front of the store and hire the person waiting there to be the initial person you must talk to and their only job is to send you to the pay to play service. And they have a monopoly in our area. Time warner and cox have obviously pieced out their respective areas and the City/​State has allowed them to continue gouging us. WTF. Shame on you of all.

The guy who installed by Internet seemed cool, and was very helpful. I was pissed for awhile because the promised internet speed wasn’t as high as they said it would be. After researching the issue, it seems that you really only get about 75% of the speed if it’s routed through WiFi. If you connect directly into you’re router it will work just fine.

I wish this company didn’t have a monopoly where I’m at. Every person that I have ever dealt with does not deserve a job. If I ever get another choice I will not use them. Hopefully someday the telecom industry gets some real competition.

If I could give zero stars, I would. this is the worst cable internet company in the world. dont ever use them. I canceled my service on June 6^th 2014, and I have records of it. They didn’t input it into the system, and continued to charge me. When I called in to fix the problem, i was on hold for an hour. Then, the supervisor was horrible. she said she couldnt do anything. DO YOURSELF A FAVOR, IF YOU NEED CABLE OR INTERNET OR ANYTHING, DONT EVEN THINK ABOUT CALLING COX, CALL AT&T OR TIME WARNER. COX IS A JOKE AND I HATE THEM

Maybe hate is too much of a strong word but it’s the only word that comes to mind. I must do research and switch. Cox charges an arm and a leg and they are very unreliable in every sense. I would regularly lose internet connection all of a sudden; no warning. Those events have lessened but they still happen occasionally. Most of the time when you call them they’ll say they ‘don’t know why’ or that they are aware and they have technicians working on it. How come this never happens with other providers? Also their technical dept is a joke! Every time I’ve called, they blame my modem. It’s a complete waste of time. The last 2 times I spoke with them, I was told I needed a new modem and they gave me their address so I could go buy a new modem from them. Uhmm… no thanks. I don’t feel like getting murdered by going to the low life part of town where your store is located. Btw, both times I fixed the connection myself WITHOUT a new modem.

We were paying $ 80/​mo for very limited channel availability and mediocre internet speeds. Thankfully this only lasted 2 months before switching to ATT U-​verse. We are currently paying LESS than $ 80/​mo for MORE channels and lightening FAST internet.
I would give NO STARS for this company, but they deserve 1-​star for the easy cancellation.
Good riddance Cox!

How much can you hate a company before they actually CARE about the people that are paying for their vacations and bonuses? Apparently, never enough. Cox is SUCH a money grubbing joke! They just had a 13% price increase across the board and are basically saying, «So what?». Cable and internet is $ 165? ARE YOU KIDDING ME?!?
Oh man. I suppose my gripe should be with my boyfriend who «needs» cable in the house, but ultimately, Cox is who is getting my money. And though their customer service is laced with pleasantries — it’s about as effective as making another petition to deport Justin Beiber.
You would think with all the new technology that is multiplying every single day, prices would be going down, not up. But it looks like I am just being a naïve, silly little girl with fantasies of a reasonably priced service. My bad.
Shame on you Cox. And shame on me for not cancelling my service right now.

Incompetence. When I signed up under a promotion for $ 29.99 internet service with no install charge, they charged me $ 30 for install which I had to call to cancel; wasting my time. When I cancelled my service after moving, they kept it on; charging me $ 54.99/month. Luckily, I kept good records and they noted it as well so they reversed it. But, why not get it right the first time?! Do you think customers like calling you to fix your billing errors in your favor?! I think not! My internet signal wasn’t all that great either as it kept dropping and I had to reset the modem a lot. This didn’t happen when I had Time Warner. I’m not a fan of Time Warner, but they did give me a good signal and better, longer promotion prices.