Firestone Complete Auto Care

Hands down one heck of a great experience when it comes to customer service and being treated like a human being, like someone important.
Slim Pham absolutely gets it when it comes to customer service and helping someone out! I’ve been to this location twice in a week for an oil change and a tire change and both times, he was all about what I needed and not what the store needed. My schedule is jam packed so it is EXTREMELY difficult to find time to get down to Firestone. The times I could come were basically an inconvenience to Slim and his team, however, they made it work. And this did everything fast, efficient, and my expectations were highly exceeded!
I’d like to recognize him and his team, they are top notch and I won’t be visiting any other store when I need auto work done. Thank you Firestone for hiring some great employees!

My wife and I are wedding/​engagement photographers in town from LA to do a photo shoot for the day and of course we got a flat tire on our way into the city. Devin and his team went out of their way to get us back on the road in no time. We made it to the shoot with time to spare and we have Firestone to thank!
You guys are great!

Justin. Justin. Justin. That’s it, review over.
Seriously though, I’m the type of person to always DREAD having to get even general maintenance work done. Mostly because of the incessant upselling, and worry that I’ll go in for an oil change and leave with half of my bank account gone.
I may decide to never move out of San Diego, for the sole reason of never having to try and find a better spot than this Firestone location. It could very well be impossible.
I went in for a basic oil change on my work vehicle, and noted some ‘metal on metal’ noise coming from my front end. I’m told it’s a sway bar that needs replaced, and GUESS WHAT?! It’s not going to break the bank. Oil change and sway bar done, I’m on my way. No issues since.
I’ve been back 2 times since for general maintenance work, and have been taken care of like family, even when Justin (the man!) isn’t there.
These guys really have something special going on over here. A breath of fresh air from the, unfortunately, seemingly expected poor auto shop experience found elsewhere.

Plain and simple… my visit here was out of this world. From start to finish I couldn’t say more. Sheldon took such great care of us. We were visiting here from LA and of course got a flat tire. Not experiencing a flat before, Sheldon made us feel so secure and gave us hope that we would get back home safe. He even offered recommendations on places to eat while we waited and just had an amazing personality overall. Couldn’t have been happier so I had to write this. Thanks again Sheldon!

Great staff, and even better customer service. We had a mishap with a sensor during an alignment, and Devin, the General Manager, went out of his way to make sure we were taken care of regardless of it being a mistake with the service, or a warranty replacement.
Can’t recommend this place enough.

Justin S. at Firestone was extremely helpful, even volunteering to contact another firestone where we purchased our initial battery at so that we can take advantage of our battery warranty. Unfortunately, the Jon Rose at the Riverside CA location was adamant about not helping us with the required warranty information (although confirming that we were, in fact, covered by such warranty). Justin decided to help us anyways, so that were not stranded in San Diego. Thanks again, Justin.

I was fairly disappointed with the customer service at this location. After waiting just a few minutes for a free associate, all I wanted to do was drop off a tire already removed from my car to have it patched from a nail I picked up. I had to run back to work, so I wanted to return later to pick it up and have it mounted. The gentleman that helped me said he wasn’t sure if it could be patched due to where the nail was, so he was going to run back and pull it apart to see. After waiting 15 minutes just to find out if it could be repaired, I noticed he was sitting on the phone taking another customers call. I really had to get back to work, so I asked another associate if he could check just to see if it could be done so I could go back to work. I had to wait for that original guy to get off the phone before I could get an answer. So finally he finishes his call and tells me the tire can’t be repaired. At this point I’m completely annoyed with how long it took (30 min) just to get an answer, so I left with my tire and went back to work. After work, I went somewhere else. They helped me in a matter of minutes and was able to patch the tire, remount and rotate my tires all for free. I all honesty I’m giving this place two stars for their customer service only. I didn’t get any work done, so I can’t base this review on that.

Went there today and had the BEST service from Justin S. He went way above and beyond what was expected of him, and all with a great attitude. He took the time to not only fix the one break light that was broken, but made sure to check every single other light. As a young woman who doesn’t usually have someone checking little details of my car for me, it was much appreciated to know that if I ever need anything having to do with my car– big or small– I now have a go-​to place nearby my home that I can feel confident in. Thank you Justin S!

Raymond and Justin are top notch employees, on several occasions they have helped me out and saved me some serious money. I thought I would get over charged down town but that is not the case. They have an infectious positive attitude that leaves you feeling satisfied. This is my tire shop.

These guys were awesome — fast and trustworthy. As a mom driving her college student down for the weekend, I felt like we received honest and quality work to get her car fixed.

Quick and friendly service. Devin was awesome! What a blessing to have such a reliable auto shop so close by. Keep up the good work!

These guys are the best. Vic is always there when I need something and he doesn’t hesitate to let me know a few details about what exactly is wrong with my car. (And it’s true because my pop tells me the same thing!:)) Very professional and all have a great work ethic. You can tell these guys aim for quality work. I travel for work and use my car so I get worried when I’m having trouble with starting my car or a nail in my tire. It was all fixed same day and all my worries disappeared:)
Any time my friends ask for a local mechanic with a great team, i will definitely recommend these guys!

They guys are great. They fixed my AC and did a complete check of the whole system. I was prepared to spend several hundred dollars to get it fixed, but they got it done for a lot less and in one day. They are super nice and friendly and very professional. I have always gone to Firestone when I needed some work done and I have never had to worry about the quality of work or about being over charged for things I didn’t need.

Went there the first time for my brakes and all good this is why you guys got two stars. But honestly I went there today and told you that something is wrong with my transmission after letting me wait for 3h to tell me that you’re not specialized on transmissions I got Justin S. To deal with me on the phone. I’ve never had someone being so rude on the phone when I asked if he can tell me where I can bring my car. He literally told me I had bad luck and he doesn’t know and if I’m scared to drive the car in that condition well then I shouldn’t drive it. Sorry people I like your shop but this is really bad customer service!

Downtown Firestone has a friendly and professional staff. They were able to accommodate all of my needs in a timely manner. Not to mention the variety of inventory for tire choices even for high performance cars. Justin provided me with a great quote and was able to repair my tire same day! I would highly recommend downtown Firestone to everyone. Thank you for providing memorable service… And not ripping me off! You guys are awesome:)

Went there today about 20 minutes before closing. We had picked up a screw in a tire, and they fixed it quickly, affordably. I was really impressed, and will probably return here for standard oil changes, routine maintenance, etc. I was helped by Devin Delavar, General Manager. He really knows his stuff, is very proud of doing good work. I hope whoever is the new G.M. is just as good! I also interacted with the guy who was doing the work, because I had to find the wheel lock key for him. I don’t know his name, but he was very polite and efficient. They took good care of my car, it’s sick tire, and me!
Waiting room has 4 chairs, a tv, and a soda machine. Ice water out in the shop. There are okay places to eat just a block or two away. Very close to bus and trolley if you need to get somewhere while your car is being worked on.
Tricky to find entrance because of some closed and one-​way streets. Best is to head west on C Street from Park Blvd. It’s at 11^th and C.

I want to give shout out to the great team this Firestone location has!!! I started going there to get my oil changes simply because they are always super helpful and attentive. I recently bought new tires there and was attended by the amazing staff, Jamison, Devin, Justin and Steven!
In my recent experience they told me they would do an alignment check with the tire installation and would call me if I needed one. It turned out my car was in extreme need of the alignment but since I had decided to get more expensive tires I told them I would hold off. To my surprise when I went to pick up the car they decided to take care of it because it was not worth getting expensive tires and have them go to waste in 6 months. You guys made my day and this was just a BIG bonus to the great service you guys give in this location. Apart from this amazing gesture the team is incredibly helpful and understanding with their customers. When I go and get my oil changes done there, Vik has taken care of me and always goes into detail if my car needs any other services. Again, thank you guys for the great work you do!

HORRIBLE SERVICE!!! Justin S. is extremely rude and has no concern for customers. I had an appointment to drop off my car and when I arrived he was the only one working. He was helping a customer who had a ton of questions so I stood there for over 10 minutes patiently thinking of how I wished there was another person working as I needed to get to work. Once Justin S. was done with the first customer he received a call, I thought he would politely put the person on hold or at the VERY LEAST acknowledge my presence. Instead he began to help the customer on the phone for another 5 minutes while I waited and stared at him. When he finally finished I addressed this and his response was «YEAH…WHATEVER».
My family and I have been loyal to Firestone and will seriously consider before every going back thanks to Justin S.

I needed to replace one of my tires (I was driving on the spare) so I called this location to ask some questions and see how busy it was. I spoke with a really friendly guy named Devin H, who advised me on the different options. He patiently answered all my questions. I spoke with him twice, and then made an appointment for that afternoon. When I got there I was helped by another guy also named Devin. This Devin proceeded to try to upsell me by telling me that I needed all new tires. I finally decided on just the one tire and I added some windshield wipers since mine needed to be replaced badly. He said it takes about 45 minutes.
Almost 2 hours after I had walked in, second Devin calls me up to the register saying my car is finished and the mechanic will be pulling it outside any moment. As I’m at the register I see the mechanic come inside fiddling with the wiper blades and running around looking for a certain size. It turns out they completely forgot about installing the wiper blades and were fervently searching for 2 in the size I needed. So it was another 15+ minutes from being told my car was finished to it actually being brought outside.
The next day I discovered that the mechanic had not put my spare tire back into it’s place. Second Devin was nice despite the upsell but this place seems very disorganized!

Very good customer service experience here! Justin, Jameson, and Steven (along with service techs at another store) really stepped up when things looked dire. Long story short, we stopped here during a road trip, had a lot of necessary repairs, but when we got back on the road the problem seemed worse than before.
We brought the car right back to the shop and these guys made it their personal mission to double check every possible issue and take the car for several test drives. Justin even gave us a ride to our hotel, which we really appreciated given all our camping gear.
After much work on their part, we are back on the road.
The team at this Firestone really stepped up, and we appreciate it a lot. They were even open over the weekend, which really saved our butts.
We would strongly recommend this shop to friends and family. They took care of us here.