Great Clips

Save your time money and sanity by going anywhere else but here. READ the other reviews about the Service. It is not service with a smile. I walked in and was told there would be a 45 – 60 minute wait. Fair enough, So I went next door to the Coffee Shop to wait and after a 50 minute wait went back to Great Clips. After waiting another 20 minutes and watching more bungled hair appointments I was called up. Well instead of being seated and getting my much anticipated haircut I was asked to stop in stride «wait a minute“then some discussion about who was next… it seems you can jump ahead by going online? They don’t care if you are there in person. This is ridiculous and unacceptable in any form of business.
So after all that waiting it is time to find another shop. This place does not care at all about you and your business. I left and will never go back. Zero Star for total lack of Basic Common Courtesy. My tip money will go to the next hairdresser not to Great Clips Tierrasanta.

I like coming here for my haircut about every 6 weeks. I usually never have any issues. I have only had one semi-​bad haircut and it was the guy that works there. He cut my ears out a little to high but overall still not bad. Usually I go during the day and get the same lady and she does just fine. Last time I went I had a stylist that was slow but she actually did the best job I have had in a long time. Thinking I might go back to her in the evenings from now. I also take my stepson and his haircuts always come out great. I also love how you can check in online and see how long the wait is going to be even before checking in. I hate showing up and being told it’s a 30 minute wait at some places.

The people are nice and you’re getting what you pay for: an inexpensive hair cut. Don’t expect to get mimosas and cookies like some other places. They specialize in easy hair cuts. I’ve been coming to this place for a few years now and it’s not bad. Sometimes, if I don’t get the same stylist, it doesn’t come out how I usually get it but that’s ok because the difference isn’t too bad.
I love being able to check in on the app and sometimes when I come in I’m ahead of like 3 people by checking in online. That is a huge time saver. I would recommend doing that.

Laura as my stylist, went in because I got a coupon in the mail and just needed a trim. They honored my coupon and did a good job. She was fast and to the point. I was the 4^th person in line and they only had 2 gals working and I wasn’t in there for longer than an hour maybe less. I even got a $ 2off my next visit.

Not quite sure why I did the online app when it did not make a difference. The app said 18min so we came in with 5 min left and they out someone in front of us who did not use the app and had to wait another 20min. Poorly managed, if I wasn’t rushed I would have left.

First time in, didn’t know I had to check in online trough app or at the counter. Been waiting for 45 minutes now and I’ve noticed every other customer besides me, was asked if they checked in. All customers at the time were Caucasian just like all of the staff I saw working. Me being Asian with tattoos I felt as if I was being descriminated for some reason. When I finally got in the chair after showing a fewnpictures of examples how i wanted my haircut my stylist gave a reluctant look while she asked me about my profession. She commented me for not being able to wear my hair that way in my line of work. At almost completion she complained that I had so much hair and made an clear effort to show it was bothering her by repeatedly dusting her arms and hands. Plus I forgot to add after I did check in online they skipped me for the next kid on the list. Final product was no better than a pre-​schooler asked to cut straight on a dotted line. Hm… Sounds like a bad business practice to me. One experience that will never have me ever considering walking into a Great Clips franchise salon.

So my wife asked me to take the kids to Great Clips to get their hair cuts. I didn’t know the place so I just assumed my wife knew and liked the place. She even told me that the style and cut was already in the computer so the hairdresser would follow those instructions.
Upon entering the salon, I was met by a grumpy receptionist. She did not have a happy glow at all, and didn’t give me a good feeling. We put the kids name down and we waited for a few minutes before the hairdresser who was available called out my step daughters name. The hair dresser was called Shelley Griffis and she seemed to be in a hurry. My step daughter was asking for a certain cut but Shelley was just not interested and gave her a cut she felt like giving. I couldn’t believe she finished the cut in two minutes.
Then it was my stepson’s turn. I asked Shelley if she knew how to cut his hair and she said yes the instructions were in the computer. Again his hair was cut in two minutes and wasn’t even cut straight. I didn’t think much of it, and was told the total cost for both cuts was $ 28. Yes, $ 28 for two hair cuts finished in 5 minutes. I even paid a $ 5 tip on top of it.
Later that evening when my wife saw the haircuts, she totally flipped. On top of the uneven hair cut of my stepson, we noticed that part of his eyebrow was SHAVED OFF!
The next day, my wife went back to confront the salon and to talk to the hairdresser. When she tried to complain, she was told that we were just complaining so that we could get a free haircut. And that it was the boy himself that shaved his own eyebrow so that he could get a free haircut. Oh really? An 8 year old boy shaving his own eyebrow to get himself a free cut? I’ve never heard anything more absurd.
And for a place that cuts kids hair, they are pretty mean to the kids and have no patience at all. There is no need to be rude to the kids, they are customers after all.
My wife talked to the owner who said she would take a look at the video cameras to figure out what had happened, but she never called my wife back.
This is an unprofessional hair salon that has no interest in providing a superior service to their customers, If you mess up a hair cut, at least admit your mistake, but don’t turn it around on the customer and blame it on them. If anyone is thinking of going to this place, please heed this warning. I wish I had read some of the reviews before going to this place, I know I will never step foot in this place again! There are so many other quality hair salons in Tierrasanta or in San Diego in general.
Do some research and find a place that has great reviews, because the last thing you want to do is lose an eyebrow or have a funky haircut because you were willing to take a risk!!!

The place is very clean and had a modern feel to it. You could check in online which added to the great first impression. After that, nothing but disappointment.
I took my son in for a haircut and Kimy cut his hair — older lady with classes next to the seats. Before that, she cut the hair of another child to the disappointment of his mother. She did not follow her instructions and the mother was very upset. The mother still left a tip with a different stylist for her other child and when Kimy was told this, she very loudly said, «O wow I got a tip. I wasn’t expecting that. Can you believe she gave me a tip??.» This being said with a full waiting room.
Overall, the haircut was bad. It was uneven and there are patches of hair that were missed. Horrible. To top it off, the cost is $ 13 for a kids haircut. When it was time to pay, she didn’t know how to work the register and had to call for help.
Although its a nice clean place, I will not be coming back. I would caution anybody who is thinking about going here since you can probably get a good deal and a better cut someplace else.

OK, DEEP BREATH.
So, as I stated in previous review, we had been pleased, then disappointed with haircuts here. The manager at the time, Becky, offered us 3 free haircuts to rectify the issue. I happily accepted and wrote a review. Fast forward almost 3 months.
My husband went and used one of the free haircuts about a week ago. To make sure there wouldn’t be any issue and the deal stood, I called ahead of time and spoke to another manager there. She said Becky’s note is still on the account and they would honor it. No problem.
Today, my husband took our son in and was informed, by the same manager from a week ago, that the owner will not honor the remaining 2 haircuts. She said the owner was supposed to get ahold of us. She did not. The manager offered my husband the contact info to the owner, but my husband said, no, I will let my wife handle it… lol…lovely… He called me, I called the store. The manager gave me the number and told me that she was told the owner contacted me. She did not. (Love caller ID and voicemail)
I called the owner and was upset because not only was she not going to honor the remaining haircuts, but she did not call as was stated. In my opinion, that’s unprofessional. The convo didn’t go well. (Sparing you the details, because they are long and 15 mins wasted of back and forth) In the end, after all the unnecessary drama, she did say she would honor a free haircut for my son, that day only, but my husband had already left the business. He/​We will not support businesses who are unprofessional, do not honor their word and frankly, all of this should never have happened to begin with.
From the previous reviews and our own experience, the place has quality issues with cuts. We were willing to give the business another try because of our positive interaction with Becky, the current manager and we knew now which hairdressers to ask for. With that said, customer service is important to us. As soon as customer service takes a turn in the wrong direction, we look elsewhere.
If you want to give another Great Clips a try, check out the one on Balboa… ask for Chavo!

download the app check in online
minimal wait
$ 15 for a quick trip cant beat that
ive never had them style my hair but for a trim cant beat the $ 15 that my normal hair dresser would charge $ 45 for
parking is good, overall its a pretty well run great clips

Not a friendly place to get a kids haircut. The girl who greeted us looked miserable to be there and to have us there. We were her only customer and it was 9 in the morning, so it wasn’t because she was busy. She made no attempt to talk to my little boy (whom was scared) except when she told me that if he moves or cries, she can’t do it because she could cut him. Well, duh! Now she just scared him even more. I don’t blame him for wanting out of there. Her energy was plain intimidating. I wanted out of there too! With all the people out of work these days, why employ people who aren’t even happy your there so they can do their job. Cheer up ladies! Be happy you have a job!

This used to be our family’s go-​to spot for years inexpensive and decent cuts. No more. The level of service has gone completely downhill. My husband put his name on the list at 2:30 pm and waited, and waited, and waited some more. Apparently, there was only one stylist who was cutting hair while the other one on duty was waiting for her shift to end and was desperately trying to appear busy (e.g. needlessly arranging hair products on every station). At 3:00 pm the lazy stylist left and two other stylists arrived. By the time they were ready to cut hair it was 3:15 pm. No apologies. Nothing. Hubby got a subpar cut to boot. We will never go back.

I got a pretty good haircut here a while back. The only reason I’m giving 4 instead of 5 stars is that they only use scissors instead of doing a razor cut. Overall it turned out really good! I love it and for the price I will definitely be coming back!

I’ve had two positive experiences here. The first time, I just needed a trim and it came out great! The girl was a little pushy by trying to get me to buy overpriced specialty hair products, but unfortunately that’s to be expected at any hair salon. I walked right in and was offered a haircut in no time. Nice!
The second time, I needed a trim but I also wanted to get full bangs. I was super nervous because I haven’t had bangs since I was 8. The asian woman who worked on my hair was AWESOME. She took a great deal of time trimming and making everything perfect. She explained how different types of bangs would look on me (full, partial, side sweeping, etc.). She educated me on how I should blow-​dry my new bangs to achieve the look I wanted. Using my phone, I showed her a photo of how I wanted my bangs to look and she replicated it exactly! I may not be as pretty as the model in the photo, but my hair looks just as good. BOOYAH! Very happy with my new bangs and I’ve been getting a lot of compliments on them. To top it off, I only paid $ 15 plus tip. The only downside is that wash/​blow-​dry is extra. But, at $ 15, those things should be extra. I would go back here in a heartbeat.

I saw this older woman trying to pay for a $ 16 hair cut w/​$ 1. «Back in my day, haircuts were only $ 1» (she said) They let her pay $ 1 because she was being difficult. That was w/​the senior discount. wtf!
Great Clips doesn’t know how to lay down the law!

Got a haircut here today for the first time. I think they are great for the price. My stylist was awesome, she didn’t talk to much. I go for a haircut, not for social hour. I will definitely return!

So my girl Darcy hooks it up with my hair when I come to Great Clips. It’s funny how when it comes to hair, that if a stylist cuts your hair in the most awesome way, you want to follow them where ever they go. I will always and forever come to my girl Darcy. My hair turns out awesome everytime I get it cut.
Now I know this is your standard corporate hair cut place. But when your stylist is good, your stylist is good. Eventually I will move up the ranks to salon status, but for now, Great Clips will do.
Another stylin day at SYU! (pom pom)

Ok, I’ve been here a few times and gotten a decent haircut maybe 2 out of 5 times. Why did I keep coming back? Cuz I’m not real particular about my hair. (I wear a hat most of the time anyway.) If I’m getting ready for a special occasion then I definitely wouldn’t go here. I’d spend more money and go elsewhere.